“Simply dreadful service from Imagine Cruising - they ruined what should have been a special Caribbean cruise for my wife's 80th Birthday. It started with them booking us home on the wrong day, from the wrong island, on the wrong airline - and it went downhill from there on in. Can you believe it? Of course I wrote to their CEO Robin Deller the day we returned, but he must be deluged by complaints, because he never answered my many letters and emails. If you want a refund from them, all you can do is take them to the Small Claims Court - that's the only source this company recognises. If Imagine Cruising were the last travel agent/tour operator on the planet, I wouldn't use their services. Be warned!”
“Will never book with imagine ever again . It’s obvious they pick up the left overs . Very intensive cruise on Mekong river with visits to Angkor Wat Ho Ch Minh ending up at Pandanus resort . Spent too long on coach between venues . 5 hr drive to beach resort at end of holiday 2 days then return to Ho Chi Minh to fly home . Never again. Not disabled Lookin friendly whatsoever. Even have to walk down a slippery slope to access the Rivetboat prior to cruise . In a nutshell never again”
“Everything .......All marketing front and nothing behind as everything is contracted out.
The worst holiday company we have ever had the misfortune to use....and we did not get a sensible response to our very serious complaint.”
