Imperial Candles Reviews

Name: Imperial Candles
Rating: 2.21

2.2 Rating 28 Reviews

25 %

of reviewers recommend Imperial Candles

2.2

Based on 28 reviews

Shipping & Delivery
Delivery Methods	Courier

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Phone:

0800 471 4689

Email:

support@imperialcandels.co.uk

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Imperial Candles 5 star review on 4th October 2022

Rachel Barnett

Imperial Candles 5 star review on 5th September 2022

Amanda

Anonymous

Anonymous // 01/01/2019

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“I’m incredibly grateful to Benito Gabriel and his team for their exceptional work in helping me recover my funds from a scam platform. Their expertise and commitment were evident throughout the entire process, and they handled everything with the utmost professionalism. Thanks to their efforts, I got back every penny I had lost. I highly recommend their services to anyone in need of assistance with financial recovery! 𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 5 months ago

“Ordered 2nd December still not here and it's the 16th December ive tried phoning no answer ive emailed no answer im going to be looking at a refund”

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Posted 7 months ago

“Thanks God Bless! Thank you again, Great work……… [Happy to have my Ex lover back].. Get Your Lover Back & feel loved again, Fix Relationship/marital problem, salem manifest lover spell [g ma i l]… c o m”

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Posted 9 months ago

“This was a gift. Smells nice, jewel okay but candle does not stay lit more than 10 minutes. When it is lit, the wicks only glow a slight orange, there is no flame. Poor quality, given the price”

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Posted 1 year ago

“Husband ordered 25th Nov. Orders prior to 15th Dec being guaranteed for Christmas. Still hasn't been despatched as of today 21st Dec. Previous emails were answered with assurance they would be sent. Most recent emails are ignored.”

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Posted 1 year ago

“Placed order on the 1st of December. It’s now the 19th and not heard nothing. Tried emailing calling. No help! This is a joke. Very angry and will never order from here again !!”

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Posted 1 year ago

“Placed my order on the 29th November 2023 and they still haven't dispatched my order (the date of this now 17th December 2023 and counting). They haven't replied directly to my messages apart from an automated email. They seem happy to take customers money (and the products are expensive) but don't seem to care about their customers.”

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Posted 1 year ago

“I've been waiting over two weeks for my order to arrive. I've been sent generic emails saying that they appreciate my patience as they are struggling to get the orders processed due to supply and demand issues . Very disappointed.”

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Posted 1 year ago

“I haven't received my order yet since 26th November 23. Can you tell me when it will arrive jennifer hicks”

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Posted 1 year ago

“My first time ordering with them. They had a pop up appear on their website once I had added items to my cart that I could get a free bath bomb and so I added this to my cart. They were also advertising a 10% discount code for first orders which I added at checkout. I checked out and my order confirmation shows the free bath bomb was included in my order. They then did not send me the bath bomb and when I queried this they said it was because I used a discount code. If a discount code can not be used with the free bath bomb then in my mind, I would not have been able to check out like in every other online store I have ever used. But I could and they just omitted it from order with no communication until I queried it. They are now not replying to my emails so the customer service is extremely unprofessional and disappointing. Very upset as a new customer and can assure you I won't be using them again. PS the wax melts I ordered have absolutely ZERO smell when burning so don't waste your money”

Helpful Report

Posted 1 year ago

“I placed an order on the 19th July for £125. I never received my order. Contact them and got an reply of this It looks like there may have been a problem with the order. My colleague advised though that this should be delivered to you early next week. The order still didn't arrive. Contact them again they said they have cancelled the order. Asked me if I would like to go ahead with the order I need to send them an email address which I did said I would receive a payment request with in 48h and again I did not. Contact again and this time they told me that they are sorry that this couldn't be rectified.”

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Posted 1 year ago

“Delivery date stated 2-5 working days. It’s been two weeks. Still no delivery. Chased up twice and nothing. Can’t yet comment on quality as still not here but hoping it makes up for poor service so far.”

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Posted 2 years ago

“My daughter bought mine for a big birthday. Candle was nice but no jewel in mine just a piece of foil. Very disappointed and no offer of a replacement only 10% off next order. The wording of a jewel in every candle false advertising. Won’t be buying again.”

Helpful Report

Posted 2 years ago

“Appalling customer service. Website advises 2-4 days for dispatch, I ordered two weeks ago, and it's still not been dispatched. Have emailed twice and customer service incredibly unhelpful. They deny their dispatch estimates and give the excuse that they have more orders than they can dispatch in a timely manner. I think that it's pretty careless and greedy for them to accept too many orders and compromise on customer experience as a result. They should limit orders if they can't process them quickly. Can't comment on the products, since at this rate I doubt I'll ever see them.”

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Posted 2 years ago

“Ordered presents for my wife which haven't arrived, imperial candles do not respond to emails or messages. Very poor customer service!! Will be seeking my money back. Feel cheated”

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Posted 2 years ago

“Beautifully scented candle. Very pleasantly surprised with the 2 lovely pieces of sterling silver jewellery. A beautiful blue zircon ring flanked with white zircon stones on each arm of the ring. The stone are of decent quality. Also a lovely pair of sterling silver earrings with tiny (I assume white zircon or white topaz) stones. Will buy another for Christmas. Certainly good value. I would definately recommend. Very pleased.”

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Posted 2 years ago

“I'm very happy with my candle love the ring I received in fact I've ordered another 2 one has 2 pieces of jewellery in it my ring was valued at £40 overall excellent service”

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Posted 2 years ago

“I received one from my brother and his girlfriend. And when I got to the jewellery which was a neckless I went to put it on and it broke straight away so didn’t even wear it. The item says 750 silver but very thin and poor quality. Didn’t tell them it had broken as I didn’t want to upset them.”

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Posted 3 years ago

“Sadly I'm very disappointed. Contacted customer service regarding reaction to earrings. Advised this could be due to rhodium plating and apology given. Unfortunately I can not see anywhere advising the sterling silver jewellery had a rhodium plating. £38 for candle and postage and a pair of unusable earrings. Not prone to reaction or sensitivity, therefore wouldn't purchase your products again, nor recommend your products.”

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Posted 3 years ago

“Update from my previous review.... We have been sent a replacement candle for the santa baby that wouldn't burn after first burn.... I thank you imperial candles for doing this... Good company service..... I have put the candle away till nxt Xmas”

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Posted 3 years ago

Imperial Candles is rated 2.2 based on 28 reviews