Imperial Candles Reviews

Name: Imperial Candles
Rating: 2.12

2.1 Rating 25 Reviews

24 %

of reviewers recommend Imperial Candles

2.1

Based on 25 reviews


Shipping & Delivery
Delivery Methods	Courier

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Phone:

0800 471 4689

Email:

support@imperialcandels.co.uk

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Imperial Candles 5 star review on 4th October 2022

Rachel Barnett

Imperial Candles 5 star review on 5th September 2022

Amanda

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received one from my brother and his girlfriend. And when I got to the jewellery which was a neckless I went to put it on and it broke straight away so didn’t even wear it. The item says 750 silver but very thin and poor quality. Didn’t tell them it had broken as I didn’t want to upset them.”

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Posted 1 year ago

“Sadly I'm very disappointed. Contacted customer service regarding reaction to earrings. Advised this could be due to rhodium plating and apology given. Unfortunately I can not see anywhere advising the sterling silver jewellery had a rhodium plating. £38 for candle and postage and a pair of unusable earrings. Not prone to reaction or sensitivity, therefore wouldn't purchase your products again, nor recommend your products.”

Helpful Report

Posted 2 years ago

“Children bought me vouchers for mothers day ..spent on strawberry rhubarb candle and coco mango wax melts No scent from candle ...wax melts smell like bad feet And u can only return to get same scent as had problem last yearwith candle with noscent Very disapointed ..again”

Helpful Report

Posted 3 years ago

“Warning.Before you order from this… Warning.Before you order from this company, contact them to get a realistic dispatch/delivery date as the site itself is not true to form.After reading through the website and deciding on a birthday gift for my sister, I double checked on the dispatch and delivery.Knowing I was well within the time frame I ordered.Fast forward 2 weeks, only one email answered ( which was basically jabbering on about being a family business etc, which is no excuse at all, small business or not, honesty on the website is a professional courtesy,as it gives you an opportunity to be able to choose a gift else where if you have a time frame) Then, finally sending the product, after missing the birthday ( 10 days late ) and still have the audacity to send standard post.This company has zero business etiquette terrible and the customer service and communication ( or lack of it ) is appalling! There are other companies that are more reliable and offer the same product just a google click away. EDIT : Product still has not arrived”

Helpful Report

Posted 3 years ago

“Had a bit of a delay with delivery, but Imperial Candles were quick to respond and was happy with the response. Candle arrived, smells divine,but my piece of jewellery!! if it wasn’t for the 2 missing stones I’d be more than happy and may have ordered again for the smell at least. Very disappointed as will not be able to wear the jewellery as missing stones show..”

Helpful Report

Posted 3 years ago

Imperial Candles is rated 2.1 based on 25 reviews