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instasmile Reviews

4.7 Rating 479 Reviews
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Happiness Grade
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About instasmile:

About instasmile

instasmile is proud to be the market leader in clip-on veneers.

Our product range offers users an affordable non-invasive solution to many dental concerns. Instasmile veneers are approved by USA & UK dentists, and are made using only FDA-approved materials. Our range has been scientifically tested by a leading university for durability and stain resistance.

All orders include our patented reusable at-home impressions system. You'll also be able to track in real-time the progress of your order anytime by creating an online account.

We also have a dedicated and friendly team of US and UK-based smile consultants available to assist customers throughout the entire journey.
You can also spread the cost through a range of payment providers, so it's never been a better time to buy. There are no hidden costs as shipping and taxes are all included.

We look forward to helping you transform your smile and discovering a new confidence within a matter of weeks.

Your instasmile Team
Contact
info@instasmile.com
USA +1 855 955 5910 (EDT 6am to 7.30pm) UK +44 800 060 8077 (BST 11am to 11pm)
United Kingdom
Instasmiles' Satisfaction Guarantee
Your satisfaction is important to us

Your satisfaction is important to us
We know investing in your smile can be a little daunting. As the market leader with over 10 years experience and a patented design, you are guaranteed a quality product from us.

All instasmile clip-on veneers are tested by a leading university for maximum stain resistance and durability, and we're also recommended by a leading cosmetic dentist.

We are not to be confused with some of the one size fits all products out there. All instasmile products are truly custom-made to your unique dental profile.

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Refund - Difficult

22.22%
Industry Average
Placed order awhile ago. Ihad to keep redoing molding, even had to purchase a 3rd one. After dishing out over $500. I never received any type of anything. The only thing I got was a canceled order with no refund. Never received product. Just out of $575. Or more. Total SCAM!!
posted 1 year ago - Anonymous
DO NOT! I REPEAT DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE SCAM ARTISTS AND ONCE THEY HAVE YOUR MONEY THEY WILL FIND ANY AND ALL REASONS NOT TO CANCEL, REFUND, OR HAVE PROPER BUSINESS ETIQUETTE! I STRONGLY ADVISE YOU TO FIND ANOTHER COMPANY. AS I WISH I HAD!
posted 1 year ago - Anonymous
The person in customer service sent pictures of what it would look like slightly bigger and said I could only get half my money back as a refund , if I decided not to move forward.
posted 1 year ago - Anonymous
Have been told that I’ll have to pay over £100 to get a refund even though I haven’t been given the correct information on how to use the impressions and keep getting told the impressions are wrong! What is anyone supposed to do?! Will keep trying to get a refund but they obviously are just tying to rinse people out of their hard earned cash.
posted 2 years ago - Anonymous
The “veneers” are hideous like giant squares my mouth couldn’t even properly close - it’s been nearly two years trying to get a refund - they waste your time just long enough sending you more material for more fittings etc etc and then before you know it 90 days has passed you are still messaging and trying to find out what is happening but your bank will no longer refund you and instasmile want more money to send more materials.
posted 2 years ago - Kelly Ann.
Worst experience I’ve ever had it’s been months now still got nothing from then . No response. No refund. Keep getting message like please send more pictures.lol I’ve sent loads and they don’t get Back to you .. I’m in contact with trading standard may be they can sort them out
posted 3 years ago - Kev
i was refused help, not elligible, fair enough. asked for a refund and im still waiting weeks later. they also continued to take money frtom my card although i cancelled order
posted 4 years ago - Rachel George
Same as most reviews below! Was told the product was not suitable for me, then only received a £23 refund due to the ‘terms & conditions’ meaning I lost the rest & received no product
posted 4 years ago - Danny
I ordered on 12th Nov unfortunately I changed my mind and sent unused kit back they received on 18th Nov 19 said I would be refunded within 14 working days upon checking this I was then told it would be 30 days due to their own terms and conditions its been over 30 days now and still no refund my emails are ignored my concerns get deleted on social media and customer service say there's nothing they can do except email the refund department I'm well within my rights to have my money back as sent back item within the 14 day cooling off period I have never known such a poor experience with a company like instasmile STAY AWAY they can't even follow their own terms and conditions and treat customers poorly I want my money back
posted 5 years ago - Anonymous
I have asked on a number of occasions for a refund on the product as this is now getting beyond a joke.
posted 5 years ago - Stephen Hitchens