Insurance Revolution Reviews

Name: Insurance Revolution
Address: Unit 5 Blantyre Street, Manchester, Select County
Rating: 4.55

4.6 Rating 378 Reviews

90 %

of reviewers recommend Insurance Revolution

Company Reviews

Questions

Metrics

4.6

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Email:

jessica.fagan@insurancerevolution.co.uk

Location:

Unit 5 Blantyre Street,
Manchester
Select County
M15 4JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and friendly staff.helped me change my pay date for insurance without any problems”

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Posted 6 years ago

Hi Katja, thank you for the review.

Posted 6 years ago

“Good really helpful”

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Posted 6 years ago

Thank you, Rajesh.

Posted 6 years ago

“Great service - SCOTT was very informative with our requirements.”

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Posted 6 years ago

Hi Richard, thanks for the review. We are glad that Scott could help you today.

Posted 6 years ago

“Fantastic company have used a couple of times now. Luke couldn’t do any more to help definitely going that extra mile for you. Thanks again 👍”

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Posted 6 years ago

Thanks for the review. Glad Luke could help you.

Posted 6 years ago

“Very polite ,professional and explained everything clearly very happy with my choice”

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Posted 6 years ago

Thank you for the review.

Posted 6 years ago

“Very friendly & easy to talk to,couldn’t ask for more..”

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Posted 6 years ago

Thank you for the review. We are glad you found our agent easy to talk to.

Posted 6 years ago

“I got all help”

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Posted 6 years ago

Thanks for the review

Posted 6 years ago

“advisor was extremely knowledgeable and helpful. he explained everything to me in some terms and I was able to understand the process better. lovely young chap he was very friendly too.”

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Posted 6 years ago

Hi Carol, thanks for the review. We are glad our agent was able to help you. Thanks!

Posted 6 years ago

“I love my INSORANS company”

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Posted 6 years ago

Thanks Tuncay.

Posted 6 years ago

“Straight to the point and very helpful. Thanks”

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Posted 6 years ago

Thanks Archie!

Posted 6 years ago

“Excellent customer service and support would highly recommend”

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Posted 6 years ago

Hi David, thank you for your review.

Posted 6 years ago

“Personable staff, good price.”

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Posted 6 years ago

Thank you for your review!

Posted 6 years ago

“Had an excellent call with one of the Customer Service people today and they were very pleasant.”

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Posted 6 years ago

Thank you for the review.

Posted 6 years ago

“Rip of merchants tried to con me out of £800 to change address on policy now iv cancelled the insurance they trying to con me of £750 how a buisness like this is allowed to trade is beyond me and shows this country is still full of thieves and crooks”

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Posted 6 years ago

Hi Lee, we charge a £100 cancellation fee plus loss of commission, in addition to any unpaid debts. It may be that your insurer charges short-term costs rather than pro-rating the cost of your policy. This will all have been explained when you took the policy with us. We hope this helps.

Posted 6 years ago

“This is a bad company...i make inssurance for business and after 3 months payment on time plus deposit,send me an email with this inssurance will be canceled...i send all documents plus no claim bonus and still receive every day email with cancelation...we must to make some claims guys for this company..”

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Posted 7 years ago

Hi Alex, we do not cancel policies without reason. Please see the letter we sent you for further information. Thanks.

Posted 7 years ago

“Took out a motor trade policy with insurance revolution as they were coming up cheaper the worst decision ever!!they kept asking for documents that I already sent them, whenever I call they just say they are just waiting for the insurance to validate it and then just today I've gotten a letter that my policy is been cancel in 7 days for not providing all the documents which I did!!”

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Posted 7 years ago

Hi Don, whilst you are being validated, we will still be sending you emails however, prior to the third week, we only send 1 message a week to your email and SMS. If your insurer is informing you that they will cancel you, it will be because either we did not receive all the documents your insurer required, or that they did not match the details we were originally told about. I hope this clarified the situation.

Posted 7 years ago

Hi Don, if you sent all the documents and the they were with the insurer, it could be that the insurer deemed the documents unacceptable. I hope that helps.

Posted 7 years ago

“Just had the policy 1 day and I have had countless emails and texts from insurance Revolution demanding I send documents through which I have done. Still getting same demands wish I had read the reviews first. Total waste of time. I'm going to cancel the policy if this continues, had enough.”

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Posted 7 years ago

Hi Kamran, We inform clients that they are required to send us documents when they first take out a policy with us. We do this via SMS and email, as well as in the sales call to ensure that you are aware. If you send the documents, you will still receive a 'chase' if you have sent us the documents but they are yet to be processed via our validation process or we are still requiring documents.

Posted 7 years ago

“Your not getting great reviews are you?? Maybe you need to improve your company policies!! If you don’t stop sending me text messages by Wednesday I will be demanding a full refund!! And I was, I say WAS!! A happy repeat customer of 4 years!!! What happened to you??? You used to be good!!!”

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Posted 7 years ago

Hi, as we sent to you on Google, our messages are scheduled and automated off the back of a routine which checks whether your documents have been received. I can see you sent your docs in a timely manner and these have been scanned into the system however, the system has not been updated to show that we have received these documents. Thank you for highlighting this error in the process to us. We are in the process of fixing it now. Sorry for the inconvenience caused.

Posted 7 years ago

“worst insurance broker i have come across, does not return phone calls, even close brothers finance lodged a complaint on our behalf still no response from insurance revolution, avoid this company”

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Posted 7 years ago

Hi Nigel, we have no record of any complaints logged by Close Premium Finance. Please could you contact us on 0330 808 1500 to discuss any complaint you may have with us.

Posted 7 years ago

“Wasted time and lots of money sent REQUIRED docs 28 times by email only to keep receiving the same automated requests. They cancelled my policy and I lost the will to waste anymore time on them. I have lost £2200 but have learned a valuable lesson. PLEASE DONT GET SUCKED IN AND DONT FALL FOR THE HARD SELL. THIS COMPANY NEEDS THE FCA TO STEP IN AND STOP THEN FROM OPERATING. YOUR ALL RIGHT THIS SHODDY OUTFIT IS A SCAM!!!!!!!!!!”

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Posted 7 years ago

Hi, all of our automated email explain that if you have already sent the documents, they may still be awaiting validation. Therefore, you do not need to resend the emails to us 28 times. Unfortunately, despite documents being sent to us, sometimes the insurer does not find them acceptable and they enforce cancellation. Without looking into and investigating your policy I cannot say if this was the reason or not. If you wish to speak to one of our agents, please call 0330 808 1500. Thanks.

Posted 7 years ago

Insurance Revolution is rated 4.6 based on 378 reviews