“My home insurance requirements had a number of unusual elements but I found the person I spoke to very helpful, clear and straightforward including positive suggestions to reduce the premium and I ended up with the tailored cover I wanted at a better premium than my existing insurers. I would rate them excellent were it not for some delay subsequently in receiving the confirmatory documents and full policy.”
“The assistant was careful to get the details correct so that the insurance should function. I hope that I do not need to make a claim but if I do the real test will be on how that is handled.”
“my only comment would be that the phone call to sort insurance out took almost one hour and a half kept getting put on hold
apart from that everything went ok”
Hello Susan
It's Samantha here from Insure It All. Thank you for your feedback it is important to us. I have raised your comments with the department manager.
“I have yet to receive my policty documents some 3 to 4 weeks after taking out my insurance and paying the full annual premium.
Renewal Date 1st February 2016.”
“The broker I dealt with was good but I haven't yet received my welcome pack and it's been 10 days since I signed up. A request was then put through to have the welcome pack emailed and I haven't received this either. I wasn't told initially a license summary was required, I happened to be told this when trying to find out where my welcome pack was. I received an email and responded asking for confirmation that everything was received and haven't heard back.”
“Please note , do not send this.... My brother Jeremy passed away and we have taken the insurance in my dad's name. This is very upsetting getting this. I am not happy .... Emma salter”
“I found that the advisor was very pushy and at times not understanding and professional. He did not let me finish my query about the insurance and the meerkat toy. He seemed quite rushed and on a target for this sale.”
“Customer service needs to improve professionalism and quicker response to questions. I was told I would receive a phone call on Monday I'm still waiting for this phone call, its now Wednesday.”
Thank you for your feedback Jacqueline, sorry you haven't had a call back yet. Your details have been given to a Customer Services manager and you should receive a call very shortly.
Hi Mohammad, thank you for taking out a policy with us. I understand that you've spoken to one of our team and that any concerns you had have been resolved.
“Was left waiting on hold for over an hour to be told I would get a call back in 5 minutes and then waited a further 2 hours. Have used you for last 3 years as specialist for my needs but have found you extortionate in price this time around and service was awful.”
Hello Thomas. Thank you for your feedback it is important to us. I have passed your comments to the Department Manager who will look into this and contact you. Samantha Insure It All
