“Was left waiting on hold for over an hour to be told I would get a call back in 5 minutes and then waited a further 2 hours. Have used you for last 3 years as specialist for my needs but have found you extortionate in price this time around and service was awful.”
Hello Thomas. Thank you for your feedback it is important to us. I have passed your comments to the Department Manager who will look into this and contact you. Samantha Insure It All
Hello Imran. It's Samantha here from Insure It all.Thank you for your feedback. I have arranged for your documents to be emailed to you which I trust you have now received. One of our team will also be contacting you this morning to check all is now in order.
“Interesting customer service with the operative calling me "mate". Also the price seemed to be tailord over the phone and the quote given online didn't having much meaning.
Good that I was insured overall...even though I've cancelled the policy after a few days”
Hello, Jonathan here from Insure it All. Our Customer Service Team have been trying to make contact with you over the last 2 days. Please could you contact Charmaine on 0800 440 2482 to discuss your feedback - thank you for bringing this matter to our attention.
“Disappointed I had to call with reference to Certificate being e-mailed to myself enabling me to collect car.......after assured it would be sent.
Room for improvement......as the customer I found myself chasing you up and then having to spend time downloading details to be forwarded on......do not know of anyone else having to do all this with their insurance.”
Hi Andrew, it's Jonathan from Insure It All. Thanks for the review and for your feedback. We're constantly striving to improve our services to customers and it seems that we fell short of your expectations on this occasion! I will arrange for one of our Quality Assurance Team to review your file and see what went wrong. We're really sorry for any inconvenience you've been caused.
Hi Nirmon, we're sorry that your documents have been delayed, but it's important that we make sure all of your policy details are correct before we send them out. I believe one of our team have been in contact with you about this. Thank you.
