“
Shocking customer service
Inability to listen to customer
No satisfactory outcome when parcel lost
Inability to communicate with third parties. Ie DHL
No refunds
No recompense for lost items
Avoid Avoid. Avoid
”
posted 4 months ago
- Anonymous
“
Booked and paid for parcel to be sent to my mum for Christmas. Handed parcel over to courier next day, it's been 11 days now with no tracking updates not even collection scan. Interparcel can't tell where it is . Saying courier hasn't collected it even though I have cctv footage which shows me handing parcel to courier. Absolute robbers. Not helpful atol. Very poor costumer service.
”
posted 4 months ago
- Aiga
“
Absolute shambles
Took 21 days for them to collect a next day service - And wouldn't even offer a refund.
Useless help desk, rude live chat.
AVOID
”
posted 7 months ago
- Robert Richardson
“
AVOID this Company! The worst service ever! Parcel was booked on the 1st Aug and due to arrive on the 9th Aug.
”
posted 8 months ago
- Anonymous
“
When i complained to customer service because we lost customers and had to issue refunds, they informed me that there is a footnote at the end of the booking process (which is not clearly visible unless you click on it) that delivery can take longer (10-20 days).
”
posted 1 year ago
- Anonymous
“
Large parcel should haver been delivered on the 11th Jan, paid next day service.
”
posted 1 year ago
- Disappointed Customer
“
Abysmal service from Interparcel.
”
posted 1 year ago
- Lauren Fearne
“
Paid for a small important parcel in June 2023 to be delivered from one and to another UK address by FedEx. Over one month has gone by. The parcel as still not arrived, assumed lost in the Coventry depot of FedEx. First and last time I will either recommend or use Interparcel of FedEx for a parcel delivery service. No one at either company is interested in giving assistance in dealing with the matter.
”
posted 1 year ago
- Graham Mowbray
“
Avoid !!
Thieves, who make money from nothing ,
They don’t care about costumers and their goods
they ask you to pay a lot of money to protect your goods but still blame you in case it got damaged. Avoid!
Loads of hidden extra charges
Poor customer service
They contact people after 2 months and charge them for extra fees on carriage 60 days old.
People Please Avoid !!
”
posted 2 years ago
- Grigore Bo
“
The first order went through fine. However, service fell apart when a booking failed to be collected three times. Interparcel customer service rebooked it multiple times, only to fail again.
”
posted 2 years ago
- Jack Trestrail
