“Delivery problem! When you are waiting for the goods, having spent more than 200 pounds, and the delivery service writes that the sender (iqos) simply did not specify the apartment number! This is no respect for the consumer!! I think I need to quit smoking altogether, for my own money, not to be nervous about stupid people! Imagine the situation - I am sitting at home, the front door is almost in front of my eyes, and here is a message from the police station - the driver did not find you at home!! I am very outraged by this! When you count on delivery today, and then they tell you - we will deliver within 72 hours! Set up fair shipping! Although I don't believe it. It is better to quit smoking for sure!!!”
“I recently purchased an Iluma, but unfortunately, it broke down. I returned it to the store hoping to get a refund. However, the store refused to accept the return but instead offered a sealed IQOS ILUMA as a replacement. They assured me that IQOS would accept the return in this condition. Unfortunately, this turned out not to be the case. IQOS didn't accept a return for an opened product initially, so I ultimately decided to accept the sealed product. It's disappointing and feels unprofessional that even this solution wasn't accepted.”
“Well after the menthol ban came in, i decided to try the IQOS 14 day trial & i'm so glad i did! It's the closest thing to smoking a menthol cigarette. Very cleverly packaged, the heet sticks packaging remind you of a minature box of menthol cigarettes.”
