Island Vape UK Reviews

Name: Island Vape UK
Rating: 4.93

4.9 Rating 3,340 Reviews

99 %

of reviewers recommend Island Vape UK

4.9

Based on 3,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01604 637149

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Island Vape UK 5 star review on 5th September 2025

Chimpy (jen) 🦧🦍🦧 Kinnear

Island Vape UK 5 star review on 5th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great service from the IV team. Local same day delivery to NN postcodes a real lifesaver during the lockdown.”

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Posted 5 years ago

“Great quality batteries lasts me the entire day”

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Posted 5 years ago

“Island vape provide an excellent service at good price only let down by the Royal Mail delivery service. Although they’ve only let us down once.”

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Posted 5 years ago

“There was a couple of mishaps in regards to what I actually ordered can sort of be expected given the circumstances but I got what I needed just five the young lad that served me was very polite friendly attitude about him which made it comforting knowing that Island vape is doing all it can to continually service customers during this hard and difficult time”

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Posted 5 years ago

“Highly recommended Very polite staff 👍👍👍”

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Posted 5 years ago

“Excellent customer service and great products at great prices, thank you Island Vape”

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Posted 5 years ago

“Good. Although the stock holding or reorder times could be better”

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Posted 5 years ago

“excellent prices , good customer services. shame about the royal mail delivery.”

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Posted 5 years ago

“des promos très intéressantes (parfois aussi des incertitudes quant à la gestion de stocks)”

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Posted 5 years ago

“Great delivery experience but a little pricy compared to other retailers”

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Posted 5 years ago

“Friendly staff, cool kit”

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Posted 5 years ago

“A very good variety and normally everything is in stock”

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Posted 5 years ago

“Website a nightmare!!! but phone support and delivery 10/10 thanks”

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Posted 6 years ago

Hi Sue, Can I ask for a little feedback and what you felt was confusing on the website? We will always do our best to improve it so all suggestions are welcome with open arms! Thank-You

Posted 6 years ago

“Good service”

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Posted 6 years ago

“Great service in difficult times”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“Very quick delivery. And a quick refund. Will definitely be using again.”

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Posted 6 years ago

“Always had good product from the store. Delivery times are being held up by the royal mail at the present time”

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Posted 6 years ago

Hello Sir. I have checked and rather than pay for same day delivery, being in an NN postal code you chose Royal Mails 2nd class service on April 9th. Royal Mail are currently experiencing delays of upto a week in certain areas, and the standard 2nd class service takes 3-5 working days. The 4 days following your order were bank holiday and weekend - meaning no post would have been attempted. So today being the 17th (although 8 days since your order) is only working day number 4 for the Royal Mail. I understand its frustrating, but this delay here is caused by Royal Mail rather than ourselves, and we have posted it and provided a tracking number as proof (although their tracking service is not working sufficiently due to COVID-19) We are offering the same day service for this reason, and I hope you will consider re-reviewing your score based on this information as currently, once its left our store there is very little we can do. Thank-You

Posted 6 years ago

“Took 11 days to arrive”

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Posted 6 years ago

“I was told you would send me 2 extra coils for my freemax twister which I didn't receive”

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Posted 6 years ago

Hi Ashley, Apologies for this - Can I ask on which platform you was told this so I can investigate? (Facebook, Email etc) Thank-You

Posted 6 years ago

Island Vape UK is rated 4.9 based on 3,340 reviews