Island Vape UK Reviews

Name: Island Vape UK
Rating: 4.93

4.9 Rating 3,340 Reviews

99 %

of reviewers recommend Island Vape UK

4.9

Based on 3,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01604 637149

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Island Vape UK 5 star review on 5th September 2025

Chimpy (jen) 🦧🦍🦧 Kinnear

Island Vape UK 5 star review on 5th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You need to reconsider how your loyalty points discount works. I shopped with you last week and was unable to use my voucher and this week also I would have been unable to use it so I was forced into having to purchase to lots of pods along with my juice. Just seems very unfair you should be able to use it regardless of what you are buying.”

Helpful Report

Posted 1 month ago

Hi Stuart Thanks for the feedback and sorry you're not happy. You can use your loyalty points whenever you want to, however they cant be used in conjunction with other discounts (ie multi buy discounts, they must be used on the original RRP pricing) And often the multi buys work out just as good when you're using smaller vouchers (£5 for example) so sometimes its best to save your points, build them up and you can get some better discount on coils/pods or a new device. If you'd like to use your points next time, instead of the multi buy offer just ask and the staff can over-ride, just be aware it may not be as cost effective for you though ThankYou

Posted 1 month ago

“Great shop,lovely staff, unfortunately always running out of stock.”

Helpful Report

Posted 1 year ago

Hey thanks for the review Ive taken a look at your order history and can see you primarily purchase from the Slushie Range - this is a range we order in frequently, but we cant order small volumes unfortunately so ordering is done a soon as the entire range requires a replenishment rather than individual flavours. We do have a 'customer request' process instore though which means the shop staff can inform purchasing of any specific requests from our customers, so please let us know how often you'll be buying and what flavour and we will do our best to ensure our normal restock order to this company has your request on top Thanks again :)

Posted 1 year ago

“Staff really helpful and pleasant can't fault them stocking policy is awful always running out of flavours as a result we order with online companies more now”

Helpful Report

Posted 1 year ago

“When went into shop guy that was there didn’t know what coil I needed for my smok vape pen pen and didn’t have it in stock nor does any other shops maybe could stock all vape items as losing out on customers as I had to get offline”

Helpful Report

Posted 3 years ago

Hi Mark Thanks for the feedback its greatly appreciated. I may give you a quick call if you could email us over a contact number to sales@islandvapeuk.com, as id like to know what device it is you're using. If we don't stock the coil, i can only imagine its an older device or very very new? Either way I can try and get some in for you (if they're still available to purchase) ThankYou

Posted 3 years ago

“Very nice staff and great delivery service the whole experience was great but one issue I had hence the 3 stars. Order the item which was in the sales picture but item was coated instead of bare brass which was advertised. Apart from that a very good company with very nice staff”

Helpful Report

Posted 3 years ago

“Not knowledgeable about anything other than pods. Gangs of kids hanging about in there and feel like I'm dragging the counter staff away from a social gathering with their mates Answering your question Bar one chap I've spoken to that was covering. No clue regarding; Mech devices, ohms law, RDA's, RTA's, coil building/wicking. Got sneered at by one young member of staff and asked what's the point of my series mech and dripper lol”

Helpful Report

Posted 3 years ago

Hi thanks for your review, these always help us find areas to improve on and are essential for our growth. Can I ask what information you were trying to find out that our guys couldn't help on? This way we can ensure more training is provided. Thankyou

Posted 3 years ago

“Really nice friendly helpful staff my one criticism would be disposable vape never have enough stock”

Helpful Report

Posted 3 years ago

“I was very confused when I ordered so many packs of coils. I honestly thought that I ordered more than I received, but the price was for per coil and not per pack, so it worked out more expensive than elsewhere. so very disappointed.”

Helpful Report

Posted 3 years ago

Hi Philip Apologies for any confusion. I've just checked, and the variant you chose was '0.4ohm Mesh (Single Coil)' All our variants state if its a single coil, or pack when purchasing ThankYou

Posted 3 years ago

“Slow service didn't really know what they were doing need training more”

Helpful Report

Posted 3 years ago

“Lovely shop lovely staff. Too expensive compared to both other corby vape shops and never have the correct rpm coils”

Helpful Report

Posted 4 years ago

Hi Davy Which products do you feel are more expensive? The market is a very large one and when we price up we do ensure we are as competitive as possible. RPM wise, let me know which coil youre after and i will look into the stock availability concern

Posted 4 years ago

“Good product range and price. Service assumptions of tone have always let them down”

Helpful Report

Posted 4 years ago

Hi James. Could you please expand on this so I can arrange feedback/training where required to our staff? We're always looking for ways to improve so feedback like this is essential! Thanks for taking the time to feed back

Posted 4 years ago

“Notified that pods where in stock, but on line they are showing as not in stock.”

Helpful Report

Posted 4 years ago

Hi Geoff.. Please can you give us a bit more information as to which pods? Any notifications are automatic, so could be that they were in stock and sold out again before you managed to purchase? I would need to look into this further for you though to be sure ThankYou

Posted 4 years ago

“Overall great but not enough of my favourite in stock so will have to return at a later date”

Helpful Report

Posted 4 years ago

HI Trevor What is it you're after sir, the Puff Dragon Tobacco? I shall try my best to overflow the shelves with it, but we do have limited room so tend to be able to only hold so much in the stores at 1 time. (22 flavours over 3 strengths takes up a lot of room) but if you tell me how many you'd like to order I can ensure we send more as we have stock in the warehouse ThankYou

Posted 4 years ago

“Staff really friendly. Stock levels of some of the best flavours (yeti) is shocking tho :-(”

Helpful Report

Posted 4 years ago

“Staff are brilliant but since Covid never seem to have vape liquid that I use in stock.”

Helpful Report

Posted 5 years ago

Hi Debbie Sorry to hear your liquid isnt readily available....can I ask which eliquid it is? Since covid, due to many people panic buying, and buying more then normal our sales trends have gone a bit all over the place, and its currently more difficult to predict what people will be buying. But let us know and will do my best to keep on top of it for you Thankyou

Posted 5 years ago

“Good service although didnt have all the coils i ordered but replacement sent for 2 of them, would of been nice to know that they wasn't in stock when placing the order as i would of just ordered the ones i wanted instead of buying 2 coils i don't want.”

Helpful Report

Posted 5 years ago

“The product I ordered arrived after 6 days which was too long and when I opened it the product was wrong and useless to me.”

Helpful Report

Posted 6 years ago

Hi Marion, So sorry to hear your order was wrong, has this been rectified since (did you call in or email to resolve?) If not we can get this sorted no problem! Also, apologies for the 6day lead time, as per the websites warning Royal Mail are experiencing severe delays due to COVID-19, and a 5-7 day lead time is on the site with the option for same day delivery aswell if you live in Northamptonshire to help avoid long delays which are out of our hands. So please utilise this if you need anything urgently. Please feel free to email sales@islandvapeuk.com with the issue on your order if still unresolved, and we will do all we can to get what you need to you

Posted 6 years ago

“Nic shots should be a suggested item, or just make nic shots easier to find”

Helpful Report

Posted 6 years ago

Hi Jamie Thank-You for your feedback. The 3 types of NiQ Nicotine Shots can be found by searching 'Nic, Nicotine, Nic Shots' in the search bar, but I will definitely look to see if we can make this simpler

Posted 6 years ago

“Yh great store too shop from.”

Helpful Report

Posted 6 years ago

Hi Martin Thanks for the review! Anything we can do to get the 3 stars up to 4 or 5?

Posted 6 years ago

“The only gripe I have is that you often have to wait for service due to the only person behind the counter is busy setting up other customers machines or mixing their juice for them. Very frustrating when you've only popped in for a couple of bottles.”

Helpful Report

Posted 6 years ago

Hi! Thanks for the review, we are aware of this issue and we now have 2 staff members in all shops most of the time to minimise this, and have recently employed new staff members. Can I ask which store it is you visit? I will certainly feedback to all the stores, and we have a new operations manager started last week who will be looking into things like this. If you know what you're after, and in a bit of a rush we wont mind if you interrupt... the staff should be happy to multi serve where they can :)

Posted 6 years ago

Island Vape UK is rated 4.9 based on 3,340 reviews