“I placed my order 12 days ago (9 working days) and it still hasn't arrived which is extremely frustrating. The only reason this isn't a 1 star is because the customer service team replied promptly when I got in touch last week to ask for an update on my late order which was good. However, the answer didn't really help and I'm still waiting so not exactly ideal.”
“I had to wait at least 2 weeks when it said it would be 1-2 days and there too flimsy and don’t help at all only good thing is that they have me a wipe with my shields wouldn’t recommend”
“First day I used them I was fine but I noticed I couldn’t move my feet much inside my shoes, by the 2nd day I couldn’t walk properly my feet ended up swollen and now 2 of my toes are really bruised and lifting up, they do the job but they need to be made more safe and comfier”
Hi Soraya,
Thank you for your feedback. We recommend removing the insoles so the crease protectors have a snugger and tighter fit into the shoes, preventing even the smallest of creases.
Kind regards,
Sneaker Shield Team
“I would love to give more feedback but at the moment I still haven’t received any of my items. However, COVID is mucking things up so I can’t complain”
“In the instructions it says to pull out the inner sole of the shoe, do you really have to pull it out to wear the shields. I’ve tried them without lifting the sole out and it’s not the most comfortable.”
Hi there,
We recommend pulling out the inner sole so that the crease protectors have a nice tug fit inside your trainers. If for whatever reason you continue to feel discomfort, please email us on info@sneaker-shield.co.uk so we can assist you further.
Thank you.
“Terribly delivery and customer service.All they can say is “COVID is delaying orders”, when they have people reviewing their product during lockdown?But yet mine hasn’t came in 2 weeks.After my product comes will not consider buying again.Amazon is the way to go easy to find the original one and better delivery as always.Terrible.”
“Poor communication. They don’t respond sometimes and when they do you hardly get effective communication, and they don’t refund or exchange your items, I sent my items back a week ago and have yet to receive my exchange items despite them being signed for”
