“I ordered a top over four weeks ago...still no sign. Have emailed them several times and each person gives me a different date... very frustrating. The money came out of my account immediately shame they can’t ship goods immediately. Will never order from this company again.”
“AVOID AVOID AVOID
If I could give them no stars I would.
I ordered an item weeks ago, despite having an open PayPal dispute and them informing us several times the item has been a sent - despite me telling them I won’t take delivery of it they have failed to return my money.
PayPal are now dealing with this matter.
The company is in China. Their communication is poor and they reply with benign responses ignoring all requests.”
“I ORDERED DRESS FOR MY GRANDAUGHTER £36.00 THEY SENT CHEAP ,DIFFERENT DRESS.I SENT PICTURES THEY WANTED ME TO PAY TO RETURN ITEM TO CHINA WHICH I REFUSED,I SAW DRESS WHICH THEY SENT ON A DIFFERENT SITE FOR £10.00.I WOULD NOT BUY ANYTHING FROM THIS SITE EVER. BE WARNED”
“Firstly I didnt realise the products cane from outside the UK as it said IvroseUk????The goods came and looked NOTHING like the pics on the website so had to return. Cost £14 to return 3 flimsy dresses as the return address was in GERMANY!! And they insist you return it tracked.
The customer service girls were good throughout the sale but have been shocking since I returned the items and are being very very unhelpful and keep replying with irrelevant answers to my queries, even had the cheek to offer discount off my next purchase! There will be NO next purchase!”
“Do not order from IV ROSE, the products are cheap and low quality. it does not look like what is described.
customer service rep Jenny is terrible and does not offer any help or offer solutions.
To return is a nightmare, they are not understanding at all and will try mot to give you a refund.
if you are unlucky and have to send the item back, keep you're receipt you get at the post office. they will try to keep youre money and give excuses on why and how they haven't received the returned item.
I WILL NEVER SHOP THERE AGAIN”
“Item arrived damaged, numerous attempts to get a refund which is near impossible. Had to ask PayPal to step in and they are now asking for a return to the United States within 4 days 👎😡
AVOID!!!!!!!!”
“Cheao tack rubbish. Refused to accept return. Locked me out of tge account so i couldnt return item. Paypal got involed and they accepted return but gave me adress in china. Please do not order from them its not worth the hassle.”
“DO NOT ORDER FROM THIS SITE!!
I ordered 3 dresses, they took weeks to arrive. They initially emailed to say they were out of stock, I asked to cancel my order but they wouldn’t let me! The items arrived and they were awful, terrible quality, didn’t look anything like the pictures.
I had to chase them for a returns address which they finally gave me and I then found out I had to pay £12 to return the items!
I’m now chasing them for my refund - horrendous service, horrendous clothes! If I had a choice I wouldn’t even give them 1 star. I won’t ever order from them again, I can’t believe ‘companies’ like this are allowed to operate.”
“Wouldn’t even give them a star, but I had to to write this review. First of all ordering from them with Royal Mail the dress doesn’t even turn up. It says “delivered” but after speaking with our post boy and being down the local post office. This item is NO where to be seen. Call IVrose as they like to call themselves. More like take your hard earned money and not give it back. Tried getting them to send another item out and they just refuse, kept telling me the item is at the post office. I’ve been down there 5 times. I can reassure you this dress is no where to be seen or found. DO NOT ORDER FROM HERE YOU WONT GET YOUR ITEM, AND IF YOU DO AND YOU SEND IT BACK YOU STILL WONT RECIVE IT. WORST CUSTOMER SERVES IVE EXPERIENCED. You don’t get to talk to a human with a IQ you end up getting put through to some monkey”
“ivrose will take your money and send you rubbish do not use them
Ordered bought this dress for my daughter slow delivery dress was very poor quality and had to return to address in Germany still no refund after 4 weeks now no response from them DO NOT USE THIS COMPANY YOU ARE THROWING YOUR MONEY AWAY. Ivrose I still want my refund you had your dress back now I want my money back.”
“TO ALL THE GIRLS OUT THERE DO NOT ORDER ANYTHING FOR IVROSE WEBSITE TOTALLY A SCAM ORDERED TWO DRESSES SENT THEM BACK AND NEVER GOT MY HOLE MONEY BACK FROM THEM AND STILL NOT RECEIVED MY PAYMENT ON MY OTHER DRESS WHICH THEY ARE SAYING THEY HAVE PAYED ME.NOT EVAN A PHONE NUMBER THAT I CAN SPEAK TO SOMEONE.SO PLEASE DO NOT USE THIS WEBSITE”
“This site is awful. It took 2 weeks to receive my item, the dress looked nothing like what it did on the pics and the size was a joke! I had to pay £9 to return it and I have had several issues getting a response from customer services. Will not be ordering from this site again”
“I ordered a top and it came totally wrong and did not fit I tried to return it they tried to fob me off with a discount on another order I did not want to do that so they sent me address to return the item and said I had to pay the shipping which cost £8.45 and they then refunded me less than I paid for the top .”
“I have ordered from ivy rose. It took nearly 4 weeks to arrive and now I wish to return items they will not give an address for the return and say they will give me discount if I keep them. DO NOT ORDER FRON THIS WEBSITE. I will be contacting my bank to dispute the transaction and show them the numerous emails showing I tried and asked about returning the items but they wouldn’t give me an address. If you have paid on a credit card contact them and hopefully they will refund and get the money back from Ivyrose for you. Never again will I be ordering from them.”
“I order 2 item on 19th nov.They arrived 2nd dec..they are not what I expected.. too long size not accurate. Worse still I had livd chat to arrange HOW I can return.(website not clear at all ) and promised email from them to arrange a return and still waiting.. I WOULD SUGGEST NOONE ORDERS FROM THIS COMPANY .NOT CUSTOMER FRIENDLY AND WEBSITE SCHOCKING ON NOT SAYING HOW TO RETURN.!! DONT WASTE YOUR MONEY ;((”
