Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 659 Reviews

97 %

of reviewers recommend Jacks Garden Store

Company Reviews

Questions

Metrics

4.9

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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Jacks Garden Store 5 star review on 18th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service from Jacks garden store was absolutely superb. I bought an orangery/greenhouse after looking at numerous sites and this was by far the best. I was not charged carriage to Northern Ireland and other sites were going to charge various amounts, the largest being £204. Special thanks to Jo who went out of her way to help and I was kept informed regarding delivery.”

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Posted 8 years ago

“Helpful..!”

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Posted 8 years ago

“Great product, very quick delivery.”

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Posted 8 years ago

“Jacks Garden Store sent us such a lovely, personal letter before our order arrived with a comical fridge magnet. Really nice touch. Great communication, fast delivery service & quality item. Thank you :)”

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Posted 8 years ago

“Product (Rowlinson Secure Store) is as described and seems good quality. The delivery time was discussed and agreed with me in good time and delivery was made as agreed. Putting the shed together was a level up from Ikea but should not be a problem for a reasonably organised person”

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Posted 8 years ago

“Order delivered well packaged and before expected date”

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Posted 8 years ago

“Excellent, speedy service. The customer service lady was fantastic, very courteous and helped in getting my stock item delivered as quickly as possible from the supplier. A lovely letter sent afterwards and a small gift included. I will definitely use Jacks again and their customer service is amazing.”

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Posted 8 years ago

“I don't normally do feedback as I am a busy person and hate them, but Jack's impressed me and made me happy. Will certainly go there again. Hannah”

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Posted 8 years ago

“ordering was easy. goods arrived in time stated. very efficient and very friendly service”

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Posted 8 years ago

“Excellent Service on Order & Delivery will use again.”

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Posted 9 years ago

“excellent service and quality”

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Posted 9 years ago

“Joanna Hazelton saved the day. I purchased a Duramax 10 X 8 Woodbridge shed from Jacks Sheds in February but was only in a position to assemble it in June. I needed some replacement roof fixings to complete the assembly. The instructions said contact Duramax directly for replacement or damages parts. After many emails to Duramax over a week I had no response. However after speaking to Joanne on a Friday I received the replacement parts in the post the following Tuesday excellent customer service. The shed is good and was easy to assemble by two people. The only criticism I have is the plastic door handles and the manufacturers customer service.”

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Posted 9 years ago

“Excellent customer service. Jo went out of her way to ensure our delivery arrived within our specific timeframe.”

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Posted 9 years ago

“Ordered a small garden coffee table in the afternoon - arrived the next morning! Excellent - very happy both with service and the quality of the item. Well done.”

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Posted 9 years ago

“Excellent customer service - a lot of other companies should take note and learn from Jo”

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Posted 9 years ago

“We had to cancel our order with Jack's Garden Store through no fault of theirs. Their supplier could not guarantee despatch within our time limit. However the customer care from Jo was first class. She is courteous, friendly, cheerful and reliable so we are likely to return to the company at some future date.”

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Posted 9 years ago

“I purchased a 400 gallon pool with liner and it was delivered very quickly as promised and left in the back garden as per instructions as both myself and the wife were at work. It was assembled in about 30 minutes by myself and my 11 year old daughter although she could have done it on her own if necessary. Very pleased with finished product and now awaiting arrival of fish after filling it from neighbours tap as mine is on a meter.”

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Posted 9 years ago

“Despite delay in delivery, quickly resolved and then delivered as requested. Table easy to put together following instructions. Very pleased with purchase. Thank you, will use store again.”

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Posted 9 years ago

“Jo was very helpful and we had our tree seat/planter delivered when requested, very easy to assemble and we are very pleased with it. Thank you.”

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Posted 9 years ago

“Really delighted with the service I received - ordered on Thursday - goods arrived Friday! Many thanks”

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Posted 9 years ago

Jacks Garden Store is rated 4.9 based on 659 reviews