"2 days before holiday they said villa not available put us in a villa miles from anywhere villa was filthy no WiFi no pool heating and they could not be bothered to sort problems out never book with them again totally ruined holiday"

"2 days before holiday they said villa not available put us in a villa miles from anywhere villa was filthy no WiFi no pool heating and they could not be bothered to sort problems out never book with them again totally ruined holiday"

"2 days before holiday they said villa not available put us in a villa miles from anywhere villa was filthy no WiFi no pool heating and they could not be bothered to sort problems out never book with them again totally ruined holiday"

"2 days before holiday they said villa not available put us in a villa miles from anywhere villa was filthy no WiFi no pool heating and they could not be bothered to sort problems out never book with them again totally ruined holiday"

"We have just returned from our Villa holiday at Capistrano Blue Cinco in Nerja, Spain. \r\nWe have booked accommodation with James Villas on several occasions and usually take a remote villa in the hills with a pool. These do tend to be a bit old fashioned inside so this time we wanted to opt for a more modern villa with contemporary lines and thought Capistrano Blue would fit the bill. \r\nThere are some positives to the villa, yes, it is more modern with contemporary furnishings, Netflix and YouTube on the TV was a plus and the air conditioning worked well. This I\u2019m afraid is the extent of the plus features.\r\nThe villa is a two-storey villa but there is no mention of the several steps up to the villas. Not a welcome start when carrying heavy cases.\r\nThere is no welcome booklet giving information about the villa \u2013 WiFi Network and password, where bins are, taxi numbers, local restaurants and places of interest etc.\r\nAs described, it is \u201cBright and open plan, the welcoming ground floor living area has large windows letting in lots of natural light\u201d. Yes, it does as there are only net curtains on the windows meaning the strong sunlight streams in and you can\u2019t even sit at the dining table in comfort or watch TV without wearing sunglasses. \r\nThe kitchen is poorly equipped with cheap utensils, not even a tin opener. The kitchen cupboards are so high even my husband at 6\u20191\u201d found it a struggle to reach the crockery on the top shelf. Toilet roll is the cheapest quality.\r\n\u201cThe bedrooms on the first floor are all furnished to a high standard\u201d I would say basic. The bed is very hard and the sheets don\u2019t even fit. Apart from the mirrors in the bathrooms there is no dressing or full-length mirror.\r\nThere was no ladder for the pool.\r\nAt 4\u20198\u201d it was impossible to use the pool on my own as I couldn\u2019t get out. My husband had to lift me out and at 69 I wouldn\u2019t expect him to lift me out of a pool every time. \r\nNo sun umbrellas next to the loungers as stated in the description\r\nThe sprinkler system went off at 12:30 when we were sunbathing soaking us and the washing we had drying on the clothes horse\r\nThere was a trip hazard outside the side door.\r\nThis I would say is the more serious of all the faults. I found this when I did trip over it and nearly landed on the grass. If I had been walking in the other direction it could have been down the metal staircase and on to the slabs next to the pool causing serious injury or worse. \r\nThe above four issues were reported on the Saturday we arrived. I had to call again on Monday afternoon and two men did come on Monday evening about 9pm with the umbrellas. They also brought some extra artificial grass to fit round the pool. We didn\u2019t mention this but they obviously knew it was unfinished. They adjusted the timer for the sprinkler (but it did go off again at 12.30 a couple of days later). They said they would be back the next day to fit the pool ladder. As for the trip hazard, they acknowledged it was a safety issue and that the ground should be level but just shrugged their shoulders as there was nothing they could do. At the very least there should be some trip hazard tape on the area.\r\nThey did come the next evening, after 7pm, with the pool ladder so it was Wednesday before I could use the pool.\r\nOn a positive note, the Customer Service team were very supportive in trying to resolve our issues.\r\nAs this was our first holiday abroad in over two years, we wanted something a little special and opted for a Signature Villa.\r\nOf the six Capistrano Blue Villas, Cinco is the only Signature villa however looking back over the descriptions of all the other 3 bed villas, they are exactly the same with the same features. \r\nAccording to James Villas \u201cSignature villas each have at least one wow factor feature that will really make your holiday. Large portable or built-in barbecue, at least one of the following - amazing views, stunning location, landscaped grounds and gardens\u201d\r\nWe didn\u2019t see any of the above that made this a signature villa. \r\nThe landscaped garden was a patch of grass with one plant or artificial grass around the pool.\r\nWe had views of the sea in the distance over the tops of the graffitied rubble and building work and the large portable barbecue was a rusty metal box that could just about grill two burgers.\r\nThe maintenance support did come to check the pool on Friday but this was unannounced when he just appeared when we were sunbathing. A little warning or a knock on the door would have been courteous.\r\nOn the whole this was a very disappointing experience for our first trip abroad after Covid and certainly our worst with James Villas. I have written to James Villa with my complaints and I\u2019m currently waiting on a response."

"We have just returned from our Villa holiday at Capistrano Blue Cinco in Nerja, Spain. \r\nWe have booked accommodation with James Villas on several occasions and usually take a remote villa in the hills with a pool. These do tend to be a bit old fashioned inside so this time we wanted to opt for a more modern villa with contemporary lines and thought Capistrano Blue would fit the bill. \r\nThere are some positives to the villa, yes, it is more modern with contemporary furnishings, Netflix and YouTube on the TV was a plus and the air conditioning worked well. This I\u2019m afraid is the extent of the plus features.\r\nThe villa is a two-storey villa but there is no mention of the several steps up to the villas. Not a welcome start when carrying heavy cases.\r\nThere is no welcome booklet giving information about the villa \u2013 WiFi Network and password, where bins are, taxi numbers, local restaurants and places of interest etc.\r\nAs described, it is \u201cBright and open plan, the welcoming ground floor living area has large windows letting in lots of natural light\u201d. Yes, it does as there are only net curtains on the windows meaning the strong sunlight streams in and you can\u2019t even sit at the dining table in comfort or watch TV without wearing sunglasses. \r\nThe kitchen is poorly equipped with cheap utensils, not even a tin opener. The kitchen cupboards are so high even my husband at 6\u20191\u201d found it a struggle to reach the crockery on the top shelf. Toilet roll is the cheapest quality.\r\n\u201cThe bedrooms on the first floor are all furnished to a high standard\u201d I would say basic. The bed is very hard and the sheets don\u2019t even fit. Apart from the mirrors in the bathrooms there is no dressing or full-length mirror.\r\nThere was no ladder for the pool.\r\nAt 4\u20198\u201d it was impossible to use the pool on my own as I couldn\u2019t get out. My husband had to lift me out and at 69 I wouldn\u2019t expect him to lift me out of a pool every time. \r\nNo sun umbrellas next to the loungers as stated in the description\r\nThe sprinkler system went off at 12:30 when we were sunbathing soaking us and the washing we had drying on the clothes horse\r\nThere was a trip hazard outside the side door.\r\nThis I would say is the more serious of all the faults. I found this when I did trip over it and nearly landed on the grass. If I had been walking in the other direction it could have been down the metal staircase and on to the slabs next to the pool causing serious injury or worse. \r\nThe above four issues were reported on the Saturday we arrived. I had to call again on Monday afternoon and two men did come on Monday evening about 9pm with the umbrellas. They also brought some extra artificial grass to fit round the pool. We didn\u2019t mention this but they obviously knew it was unfinished. They adjusted the timer for the sprinkler (but it did go off again at 12.30 a couple of days later). They said they would be back the next day to fit the pool ladder. As for the trip hazard, they acknowledged it was a safety issue and that the ground should be level but just shrugged their shoulders as there was nothing they could do. At the very least there should be some trip hazard tape on the area.\r\nThey did come the next evening, after 7pm, with the pool ladder so it was Wednesday before I could use the pool.\r\nOn a positive note, the Customer Service team were very supportive in trying to resolve our issues.\r\nAs this was our first holiday abroad in over two years, we wanted something a little special and opted for a Signature Villa.\r\nOf the six Capistrano Blue Villas, Cinco is the only Signature villa however looking back over the descriptions of all the other 3 bed villas, they are exactly the same with the same features. \r\nAccording to James Villas \u201cSignature villas each have at least one wow factor feature that will really make your holiday. Large portable or built-in barbecue, at least one of the following - amazing views, stunning location, landscaped grounds and gardens\u201d\r\nWe didn\u2019t see any of the above that made this a signature villa. \r\nThe landscaped garden was a patch of grass with one plant or artificial grass around the pool.\r\nWe had views of the sea in the distance over the tops of the graffitied rubble and building work and the large portable barbecue was a rusty metal box that could just about grill two burgers.\r\nThe maintenance support did come to check the pool on Friday but this was unannounced when he just appeared when we were sunbathing. A little warning or a knock on the door would have been courteous.\r\nOn the whole this was a very disappointing experience for our first trip abroad after Covid and certainly our worst with James Villas. I have written to James Villa with my complaints and I\u2019m currently waiting on a response."

"We have just returned from our Villa holiday at Capistrano Blue Cinco in Nerja, Spain. \r\nWe have booked accommodation with James Villas on several occasions and usually take a remote villa in the hills with a pool. These do tend to be a bit old fashioned inside so this time we wanted to opt for a more modern villa with contemporary lines and thought Capistrano Blue would fit the bill. \r\nThere are some positives to the villa, yes, it is more modern with contemporary furnishings, Netflix and YouTube on the TV was a plus and the air conditioning worked well. This I\u2019m afraid is the extent of the plus features.\r\nThe villa is a two-storey villa but there is no mention of the several steps up to the villas. Not a welcome start when carrying heavy cases.\r\nThere is no welcome booklet giving information about the villa \u2013 WiFi Network and password, where bins are, taxi numbers, local restaurants and places of interest etc.\r\nAs described, it is \u201cBright and open plan, the welcoming ground floor living area has large windows letting in lots of natural light\u201d. Yes, it does as there are only net curtains on the windows meaning the strong sunlight streams in and you can\u2019t even sit at the dining table in comfort or watch TV without wearing sunglasses. \r\nThe kitchen is poorly equipped with cheap utensils, not even a tin opener. The kitchen cupboards are so high even my husband at 6\u20191\u201d found it a struggle to reach the crockery on the top shelf. Toilet roll is the cheapest quality.\r\n\u201cThe bedrooms on the first floor are all furnished to a high standard\u201d I would say basic. The bed is very hard and the sheets don\u2019t even fit. Apart from the mirrors in the bathrooms there is no dressing or full-length mirror.\r\nThere was no ladder for the pool.\r\nAt 4\u20198\u201d it was impossible to use the pool on my own as I couldn\u2019t get out. My husband had to lift me out and at 69 I wouldn\u2019t expect him to lift me out of a pool every time. \r\nNo sun umbrellas next to the loungers as stated in the description\r\nThe sprinkler system went off at 12:30 when we were sunbathing soaking us and the washing we had drying on the clothes horse\r\nThere was a trip hazard outside the side door.\r\nThis I would say is the more serious of all the faults. I found this when I did trip over it and nearly landed on the grass. If I had been walking in the other direction it could have been down the metal staircase and on to the slabs next to the pool causing serious injury or worse. \r\nThe above four issues were reported on the Saturday we arrived. I had to call again on Monday afternoon and two men did come on Monday evening about 9pm with the umbrellas. They also brought some extra artificial grass to fit round the pool. We didn\u2019t mention this but they obviously knew it was unfinished. They adjusted the timer for the sprinkler (but it did go off again at 12.30 a couple of days later). They said they would be back the next day to fit the pool ladder. As for the trip hazard, they acknowledged it was a safety issue and that the ground should be level but just shrugged their shoulders as there was nothing they could do. At the very least there should be some trip hazard tape on the area.\r\nThey did come the next evening, after 7pm, with the pool ladder so it was Wednesday before I could use the pool.\r\nOn a positive note, the Customer Service team were very supportive in trying to resolve our issues.\r\nAs this was our first holiday abroad in over two years, we wanted something a little special and opted for a Signature Villa.\r\nOf the six Capistrano Blue Villas, Cinco is the only Signature villa however looking back over the descriptions of all the other 3 bed villas, they are exactly the same with the same features. \r\nAccording to James Villas \u201cSignature villas each have at least one wow factor feature that will really make your holiday. Large portable or built-in barbecue, at least one of the following - amazing views, stunning location, landscaped grounds and gardens\u201d\r\nWe didn\u2019t see any of the above that made this a signature villa. \r\nThe landscaped garden was a patch of grass with one plant or artificial grass around the pool.\r\nWe had views of the sea in the distance over the tops of the graffitied rubble and building work and the large portable barbecue was a rusty metal box that could just about grill two burgers.\r\nThe maintenance support did come to check the pool on Friday but this was unannounced when he just appeared when we were sunbathing. A little warning or a knock on the door would have been courteous.\r\nOn the whole this was a very disappointing experience for our first trip abroad after Covid and certainly our worst with James Villas. I have written to James Villa with my complaints and I\u2019m currently waiting on a response."