Japan Crate Reviews

4.9 Rating 476 Reviews
B-
Happiness Grade

Japan Crate have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

100.00%
Industry Average
Great packaging, good price, delicious stuffs! Will order more!
- Jessamine
Honestly got to me faster than I thought it would so that’s great and the price was honestly pretty good for what I got.
- Rolf
Is a very cute box with a variety of items and at a very affordable price.
- Coleen Dreyer
A

Delivery - Fast

100.00%
Industry Average
I got the premium box and is very fantastic!! The delivery was very fast
- Murali
Brought back memories of Japan. I was familiar with almost all the brands, but was happy to discover a couple of new ones too. Delivery was a day early. Great box
- Antonia
Japan Crate delivery is super fast and I enjoyed the whole experience. It’s exciting to try new snacks every month.
- Léa
F

Refunds - Difficult

0.00%
Industry Average
Spent $200 on a gift subscription, never received a single crate. When contacted, they told me to pay extra and upgrade my package; otherwise I wouldn't receive ANYTHING due to supply issues. So far they have refused to give me a refund, or ship my items. BBB has been notified.
- Anonymous
I got the email that they auto-renewed me and within minutes contacted them to ask for a refund and they refused and sent me screenshot of the checkbox that I was required to check to order the first time.
- PN
82.35%
Industry Average
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