Name: Jarvis Insolvency Ltd
Address: Floor 3Marsland HouseMarsland Road, Sale
Rating: 4.59

“Greedy pigs. They are trying to tell me that I have to start paying them extra now that my son has been awarded disability benefits. That's my sons money for his disability....not mine to use for debts and you want to take it for yourself. Dont be such greedy money grabbing pigs.”

Helpful Report

Posted 3 years ago

“Customer service is appalling with operators completely incompetent and uncaring. I have been given the run-around for months by this company and there is no access to a customer portal or complaints procedure. My IVA was transferred by Aperture three months ago ready to be closed and since then I have had no progression or news from Jarvis and all telephone calls I have made have received no help or appropriate response what so ever. If you are considering an IVA then choose another company.”

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Posted 3 years ago

“Nothing is getting resolved! Emails aren’t being answered and requests for statements etc are ignored. Really bad customer service!!!”

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Posted 3 years ago

“My iva had previously been supervised by aperture .i paid my iva off in full 100p in the pound no debt written off. Before closure my case was transferred to Jarvis. Every time I phone them for a completion. Certificate they tell you what you want to hear to get you off the line. Truth be known the money I have give them to pay my creditors is sitting. In Jarvis account earning them interest .5 months still no completion certificate and iva still showing as ongoing on my credit report. It does not take 5 months to distribute money I transferred you thousands of pounds within 10 minutes”

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Posted 3 years ago

“I was in the depths of despair. Cancer treatment looming and didn’t have much to look forward to. Jarvis changed my life”

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Posted 3 years ago

“Probably the least client-friendly IVA provider in existence. Cannot get in touch with them either via email or phone, because they are constantly experiencing "technical problems". Cannot see the progress of my IVA like I used to be with Aperture (I.e how much I've currently paid, next payment date, next review date, etc) Tried to upload the relevant documents for my annual review, but the upload link doesn't work, so I sent them via email attachment, never had a reply until several weeks later when they emailed me to tell me that my review is overdue which could result in a breach Tried to call today, after several minutes listening to an automated message telling me my IVA has been transferred to Jarvis before finally being told that no one is available to take my call. Tried there website: even the auto-response bot is offline. Sent them a message through the website: 100 character maximum to explain why you need to speak to them. If you need help, there are better providers available. I really cannot imagine how these guys have managed to achieve a 4.5* rating because they just seem utterly unprofessional to me, and judging by the top few reviews I've read, I am far from the only one”

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Posted 3 years ago

“Given 1 star asno choice to give negative stars. Be cautious and be aware of thinking of using the Jarvis IVA. They are very quick to set up the IVA, obviously that's because to guarantee there revenue. Once the IVA is completed they drag the closure for months and months and seems like even possibly years. Poor service after on-boarded. I have paid the IVA as agreed and never missed a payment, but since making the final payment now awaiting for the closure certificate and all I hear from Jarvis is it's being worked on but no progress is made for months, already getting close to 6 months now, but not only issuing the closure certificate, for the details to get updated through credit agencies... etc, it'll further take least further 2 more months so I am looking at least 8 months since making the last payment. They are nice on the phones, but for a paid service the worst IVA customer service. Now lodged a complaint, which they say take 8 more weeks for resolution. TBH Jarvis Team is a bunch of bullshitters... After the complaint I will be going to make a complaint to FCA and PRA to look in to this poor service as a regulated service provider.”

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Posted 3 years ago

“Had my IVA taken over from them from Aperture. My experience so far is horrendous. Payment this month they took double the amount!!! I ring for the customer service lady to be zero help..told me from my last I&E review (which was last October) that i have an extra 200 spare so theyre going to now take an extra hundred of that. Why didnt Aperture do this in the past year..why is it now you have taken over this change had happened???? Another advisor told me this was arranged by Aperture in July.. when there is no record of me speaking to anyone in July. Ive had no documentation to confirm this change. Ive emailed Jarvis twice .. YOU DO NOT get a response within 5 days. You have not provided me as a new customer with the means to log on and check my details.. balance currently.. anything... im not even sure your website has a facility to do this. Alas speaking to one of your advisors on the phone last weel she told me she was emailing me the details of the portal. Im still waiting.”

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Posted 3 years ago

“No client portal so cannot keep a track of where I am in terms of completion of my IVA. Now they have changed names to debt movement uk ltd after taking over from Aperture. Doesn't fill me with confidence”

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Posted 3 years ago

“Terrible customer service! You cant even get through to speak to anybody and they don’t reply to emails.”

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Posted 3 years ago

“Absolute joke of a company. My IVA was transferred from Cleardebt to Aperture now these incompetent people. IVA finished in October 2020 never missed a payment in 6 years and still no completion certificate. No response to emails and calls either unanswered or your told totally inaccurate information. Told as they are a big company closure takes longer. Absolute rubbish they are just making interest out of not sending end payments and worryingly are being allowed to do it. Don’t ever expect them to help you as it won’t happen.”

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Posted 3 years ago

“They are perhaps the most unprofessional and unthoughtful company I have ever spoken to! Literally, you get a different story from every person you speak to in that company, in some cases a different story from the same person in the same phone call! They will change their story mid conversation to something that suits them better! The replying to an email within 5 days is a joke! Ring, ask to speak to a supervisor/manager and you will be told that company policy is that they will call you back in 48 hours, just don't expect them to actually call you back, it won't happen! My IVA was with Cleardebt originally, who seemed ok, then it was sold to Aperture, who were awful and now it has been sold to Jarvis and I think they may have achieved the impossible by actually being worse than Aperture”

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Posted 3 years ago

“I taken an iva so i could have a bit of peace but 3 of the main debtors after a year i am still paying myself although they were added to iva i have called many times no answer tbey ask you to leave a message to be told the inbox is full so i cant leave a message ...... feel like im being ripped off ......in a year had no contact at all but still taking my money .....”

Helpful Report

Posted 3 years ago

“Absolutely disgusted it’s the worst thing I ever done and was badly advised . My Iva is paid off earlier with all the poi I paid into it and my payments for 3 years and they are still making me pay for another 2 years. When I owe them nothing don’t anyone take a Iva”

Helpful Report

Posted 3 years ago

“No customer service what so ever. Give you a deadline of 7 days to upload needed documents for evidence of circumstances but then don't reply to your email asking for help. They say they will respond after 5 days, how can you give a deadline of 7 days and not reply until after 5 days??? Giving the client no time to sort out what you want from them. I am going through a highly stressful situation due to my father recently passing, I am a young vulnerable customer. They do not care about customers in general, let alone a vulnerable customer. They send confusing emails, using internal language and abbreviations as if your supposed to know what they mean. Completely unprofessional. Do not raise complaints on your behalf or let you speak to a manager. I asked to raise a complaint and speak to a manager which they did not and will not do. They do not tell you anything that is going on with your case, request things from you but do not tell you why or what for, until you badger them, you have to call them umpteen times. They do not give you all of the correct information that you need, then come back to you to tell you something is missing because they didn't tell you that was needed in the first place, and then of course will not reply or respond to you for another week and then they put the blame on you. Had much better dealings when my case was with Arperture. Will be speaking to the ombudsmen regarding this company.”

Helpful Report

Posted 3 years ago

“No customer service what so ever. Give you a deadline of 7 days to upload needed documents for evidence of circumstances but then don't reply to your email asking for help. They say they will respond after 5 days, how can you give a deadline of 7 days and not reply until after 5 days??? Giving the client no time to sort out what you want from them. I am going through a highly stressful situation due to my father recently passing, I am a young vulnerable customer. They do not care about customers in general, let alone a vulnerable customer. They send confusing emails, using internal language and abbreviations as if your supposed to know what they mean. Completely unprofessional. Do not raise complaints on your behalf or let you speak to a manager. I asked to raise a complaint and speak to a manager which they did not and will not do. They do not tell you anything that is going on with your case, request things from you but do not tell you why or what for, until you badger them, you have to call them umpteen times. They do not give you all of the correct information that you need, then come back to you to tell you something is missing because they didn't tell you that was needed in the first place, and then of course will not reply or respond to you for another week and then they put the blame on you. Had much better dealings when my case was with Arperture. Will be speaking to the ombudsmen regarding this company.”

Helpful Report

Posted 3 years ago

“Awful company, they took over my IVA from Aperture without telling me until I received an email after it had already happened, then I contacted them to ask about it/about payment breaks as I was made redundant and am now on £300 a month to life off, they didn’t reply once, asked a few questions and then didn’t reply again. Then out of the blue I was phoned by one of their telephone operators demanding money £200 and just said “I don’t know anything about payment breaks”. Avoid these people like the plague”

Helpful Report

Posted 3 years ago

“Could be more informative felt like I was not being kept updated plus different agents didn't help as I found it very confusing would have been better just one agent dealing with people”

Helpful Report

Posted 3 years ago

“Professional, yet friendly staff. Helped to make an unfortunate situation as painless as possible. Thank you”

Helpful Report

Posted 3 years ago

“Still getting calls from creditors, still after around 8 weeks not on iva register and they have taken almost 200 pounds from me”

Helpful Report

Posted 3 years ago

Dear Donna, Thank you for your review. You have raised some important issues which I am able to respond to below. Your IVA is registered on the Individual Insolvency Register. We sent notification to the Insolvency Service of the approval of your IVA on 30 March 2020 - 2 days after its approval. Whilst we processed the information quickly, there have been delays in the Insolvency Service getting the information uploaded to the Register due to the COVID-19 pandemic. I am pleased to confirm that your IVA is now showing on the Register. One of my colleagues in the customer service team conducted a welcome call with you on March 30 and subsequently emailed a welcome letter to you. On the call, it was explained about creditor contact and how it can take up to 6 weeks for this to stop. Given the COVID-19 pandemic, it will probably take a little longer than this for creditors to process the paperwork advising of the IVA. The welcome letter you received by email states: "...if you are still receiving contact after six weeks, please do provide us with a copy of this correspondence sending an email to the email address listed above." The welcome call on 30 March was the last time we have heard from you. You had not notified us of the creditor contact you have been receiving until this review, therefore we have not been able to assist you. Had we known, we would have contacted those creditors to advise them to stop contacting you, as we do for our other clients on a daily basis. Now that we have been made aware of the ongoing creditor contact you are still receiving, we will deal with it on your behalf. I am going to arrange for one of our customer service team to contact you on Monday to discuss this matter further. I trust this deals with the issues you raised on this review. I hope this answers your concerns. Yours sincerely, Rikki Burton Supervisor

Posted 3 years ago


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Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

Jarvis Insolvency Ltd Reviews