“Jayride never paying our amount 24000 Euro (September And October Invoice). If you have same insue with this company not lost time and open court immediately. We are start provide all proofs to our lawyer he is going court and embbassy.
Viper Shuttle we work for them in Turkey we sold our vehicles and drivers left our company for this insue. Jayride will pay my all lost and damage with interest. 24000 Euro Pending Last 90 Days. Also Jayride will pay my lawyer and court expenses.
My Name Sinan ÇATAL from Viper Shuttle Owner Turkey
+905454751877”
“Chose Jayride and paid more than other companies before it would have a welcome service - meaning a driver with my name on it waiting for me on arrival. Received email that I would receive a time of pickup before my flight after making payment online. No email came before I boarded my flight so I hoped for the best. On arrival my driver never turned up so after 1.5 hrs of waiting I called Jayride. Phone got cut after 15mins of explaining what was going on. I called again and the lady I spoke to then told me the company Jayride had organised for pickups had multiple complaints on the day and she was aware of the issue... my FIRST issue here is if you know the company you booked wasnt picking up other travellers why not already have another company booked for the rest. She told me she would try and get me an UBER. I informed her that in Cancun, Ubers are not allowed in the airport but she wanted to try anyways and call me back. While all this was happening my wife was talking to Mexico transport staff who were trying to get hold of the pick up company... but guess what, they weren't answering. Jayride called me back to let me know that Uber wasn't available in the airport (oh what a surprise!) and that she would organise a refund. By then I could only get a taxi from the airport which was more than double what I was meant to pay with Jayride - thats my SECOND issue.
2 weeks later no refund but then jayride finally emailed me to let me know they were going to refund me.... not sure why this wasn't done immediately. Thats my THIRD issue. They told me they couldnt do anything about the extra money I paid, that it wasn't their responsibility.
IF I COULD GIVE 0 STARS I WOULD. JAYRIDE DIDN'T CONFIRM, DIDNT DO ANYTHING WHEN THEY LEARNED THE COMPANY THEY HAD ORGANISED WAS NOT DOING PICKING UP OTHER TRAVELLERS, COULDNT FIND ME A REPLACEMENT, TOOK 2 WEEKS TO START THE REFUND PROCESS THEN TOLD ME IT WASN'T THEIR RESPONSIBILITY.
DO YOURSELF A FAVOUR AND STAY FAAAR AWAY FROM THEM!”
“Airline cancel flight 16 hours prior to departure so canceled ride refused to refund money schedule s flight and ordered another ride hopefully to be credited from the first had to pay again that driver never showed up had to argue to get refund had to go to Lyft to get the ride do not recommend at all they do not back their company and they do not hold their drivers responsible”
“If I could leave no stars I would. Our flights to Paris was cancelled due to the French protestors. No fault of ours. I called as soon as I got the alert our flight was cancelled. Jayride refuses to refund our money because it was outside the 48 hours before. They have our money for a service they did not provide. Don’t use this company.”
