“Sept 9: ordered headphones on JB Hi Fi website. Delivery expected before Sept 15. Sept 15: headphones delivered... to JB Hi Fi's warehouse. The parcel was sent back to JB. Contacted customer support to understand what happened. Dodged the question and said they'll resend once they locate the parcel. The address I gave JB was correct, so there must have been a mistake on their end. Asked if they could resend with Express delivery as a gesture, but they say I initially ordered with regular delivery, so not really. Sept 19: no news. Contacted customer support again to figure out what is going on. Warehouse still hasn't located the parcel. Customer support chased them. Asked again regarding what happened and if Express delivery was possible. First question was dodged again and they said they'll see what they can do re. delivery. Sept 22: Warehouse has located the parcel and resending. Sept 24: parcel received, although the box had some damage.
Might seem like a short delay, but the lack of communications, transparency, and total absence of apology didn't make my interaction with JB satisfactory. Would expect more from a leading retail brand. Giving two stars because the purchase was a good deal.”
