“Truly awful experience. Engine management light came on 11 times in one year. Every time I took it in for repair, I asked for a report on what the issue was. Each time I was told it was ‘probably just an update’ or ‘we’ve sent the report to head office so you’ll have to wait two weeks to find out’. Never ever got to find out what the error codes were until eventually I wrote to higher-ups to find out. Turns out it was the same code every time. Catalytic converters issue of some sort. Bad fuel mixture. Unfortunately it was too late by this point. The catalytic converter was ruined after only 14,000 miles. I was 1 month out of warranty by the time this was discovered, and the vehicle was kangarooing and not drivable. They then had the cheek to say it was all unrelated, and that the 11 identical fault codes were possibly unrelated to each other too. Seriously?? The repair bill was over £3000 and Jeep offered me a measly 10% discount and wanted extra money for diagnosing the fault that they had ignored all this time. Disgraceful service from border cars dealership and Jeep themselves. I won’t fully get into the other issues I had, but they included missing welding causing flexing noises, faults with the media uni, faulty electric parking brake which wouldn’t disengage and a battery that failed after the first year and I had to pay for myself as they didn’t class it as warranty.
Such a shame, as the car was a dream car for me, and whilst not the most expensive for many people, for me at 27 years old, it felt like a very posh car. Forced to sell massively discounted and learnt my lesson. Will never deal with Jeep again or Border Cars (although border cars went into liquidation shortly after, funnily enough).
It was a 2015 1.4 petrol longitude model. Just in case you want to avoid that particular model. I’ve gone back to Dacia after a pleasant experience previously. Yes, they’re cheap and cheerful, but I’ve had no issues with them ever. Also, if Jeep actually read this, don’t bother replying. I gave you a chance to put things right, and all you gave me was an offer of 10% discount which I had to agree to there and then or you would remove the offer entirely. I don’t know how companies get away with this stuff. Definitely lost a customer for life and I will continue to share my experience with friends, family and social media. People need to know the truth.”
“I am absolutely disgusted at how jeep dealt with the problem with my sky roof on my jeep renegade it would not close one day in November so I took it to one of there garages was left without a car for two months as they said it was out of warranty which I would understand if it wasn’t a fault with the car all the runners and cable had broke on the sun roof and it’s not as if I use it everyday the car of that specificication and only just 4 years old should never have broken jeep was no help to me couldn’t care less that I was without a car and charged us over £700 pound I had been reading lots of reviews on the sky roof and would not recommend due to faulty and the way jeep services treat you disgusting”
