“I bought jewelry from this dealer at the Gem and Jewelry Wholesale Show in San Mateo in March 2025. Some of the merchandise ended up being faulty and none of the information of the business card is current. When I called the phone number listed on Google, the person answered gave me a phone number to contact that owner, his sister. The phone number was wrong. When I called back, the brother said he's too busy to talk. Other sites have negative reviews too.”
“I would give this company 0 stars if I could. I placed an order 6 months ago and have not received my product. I’ve tried to contact them multiple times via email, fb messages, calling and can’t get ahold of anyone. The website is “down” now and I can’t access it. They stole my money.”
“I ordered a bracelet from them on 9 September 2020 and paid immediately. Since then empty promises and bogus reference numbers. THEY STOLE MY MONEY I AM SURE OF THAT. They even have the cheek to keep on sending me discount offers!
Please do not waste your money.”
“I placed an order in February this year which I never received. They insist they sent it twice. Then in August they promised me a refund I never received that THEN they promised me a voucher. NEVER received that
They are not replying to my emails or voice messsges. I am £60 short because of them. DO NOT SHOP with then. They are CROOKS
Elizabeth”
“One of the worst customer service companies I have ever worked with . They do not stand behind their product . Please see picture of my bracelet where the paint is coming off the stones. When I complained they told me I needed to pay another $35 to receive a replacement. That was over six weeks ago if not more and as of today I have not received a refund of the $35 or a bracelet. Sent them an email telling them I do not want the bracelet I want my refund and as of today going along with their great customer service that they do not have I have not received a reply or my refund or in fact the bracelet.”
“This has been the worst experience I've ever had with a company. I receive only part of my order, and each communication is met with "shipping delays," "we're working on it," etc.
Finally, I received a shipment with a similar tracking number (just a few digits off), but it was a piece of clothing from Korea.
They declined sending it, as they "don't deal in clothing." I've demanded a refund, and have no hopes of actually getting it. We'll see what happens. Definitely a phoney company to purchase from. Buyer beware!”
“I ordered two necklaces in January 2020 for my daughters birthdays, one in March and one in June, however I am still waiting for them to arrive!!!
They told me delivery had been delayed due to coronavirus. I have ordered many things on line more recently and everything has been delivered but nothing from Jennifer Stone!!!”
“Jennifer Stone Co. sells jewelry online and was advertised on FB. I ordered four Aurora Borealis bracelets from them that are allegedly made with Swarvoski crystals. What I received look like bracelets for children made from cheap plastic. When I asked for a refund I was told no, they never refund for any reason (paraphrased), but they will give me a 20% refund, or a complimentary gift from their company, or a 30% discount on my next ordered, which will be never! DO NOT ORDER FROM THEM!!!”
