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Jens Hansen Reviews

5.0 Rating 886 Reviews
A
Happiness Grade
Read Jens Hansen Reviews

About Jens Hansen:

Jens Hansen is the designer and maker of The One Ring, featured in The Lord of the Rings™ and The Hobbit™ movies.

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Phone:

35480640

Email:

halfdan@jenshansen.com

A

Customer Service - Good

100.00%
Industry Average
I surprised my husband with this ring and he absolutely loves it. Great craftsmanship and excellent customer service.
posted 1 month ago - Laurel S
Customer service was excellent in the chat feature and email before purchasing and during the size correction process.
posted 1 month ago - Corey A
I am so happy with my experience with Jens Hansen! Not only is the ring I got amazing, their customer service is superb! Very personable and friendly.
posted 1 month ago - Sam W
Amazing quality, very friendly, helpful, and professional service - Erin was really considerate, proactive, and understanding, ready to answer many questions I had due to the lack of subject knowledge. Delivery was also way quicker then I first anticipated, all is packaged really nicely, and engagement ring looking great. Overall it worked out great.
posted 1 month ago - Viktor I
Amazing customer service and fast shipping with no problems whatsoever, they care about their work and it shows.
posted 2 months ago - Davy C
The contact was very friendly. He was always helpful, patient, and responded quickly to questions. Thank you very much for this excellent service.
posted 3 months ago - Anonymous
Amazing service and quality. Love my purchase.
posted 3 months ago - Jim C
Excellent customer service, excellent quality, and I love how my Wanderers pendant turned out. I placed my order several weeks before a planned trip to New Zealand and not only did it turn out really beautiful, it was waiting for me at my hotel. I look forward to ordering more pieces in the future.
posted 3 months ago - Kristen S
The way the company worked with my fiancée to ensure best fit, style, and engraving was integral in his surprising me when he popped the question. They even called him to discuss my specific ring, providing unrivaled customer service. The ring fit perfectly and I am beyond delighted with how personal and beautiful it turned out. The rose gold and elvish engravings are gorgeous. Thank you to the team for helping deliver a beautiful ring!
posted 4 months ago - Francis C
The Little One Ring in sterling silver fits perfectly and shows excellent craftsmanship. I wear it on the same chain as my previously purchased Frodo Baggins chain, and they pair beautifully. Packaging and presentation were outstanding, and the sales service—both during purchase and in after-sales contact—was excellent. Highly recommend Jen’s Hansen Jewellers for quality, care, and attention to detail.
posted 5 months ago - Ryan H