Jens Hansen Reviews

Name: Jens Hansen
Rating: 4.96

5.0 Rating 757 Reviews

100 %

of reviewers recommend Jens Hansen

5.0

Based on 757 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Jens Hansen:

Jens Hansen is the designer and maker of The One Ring, featured in The Lord of the Rings™ and The Hobbit™ movies.

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Email:

halfdan@jenshansen.com

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Jens Hansen 5 star review on 5th October 2024

Michael K

Jens Hansen 5 star review on 30th September 2024

Anonymous

244

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A superbly professional service, giving me peace of mind and a sense of closeness to the production and delivery process that was followed up by a lot of detail.”

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Posted 3 weeks ago

“Its one of the greatest jewelery in my collection.”

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Posted 1 month ago

“I love my ring! I wear it every day (Frodo style)”

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Posted 1 month ago

“My partner and I ordered our wedding rings from Jens Hansen. Very, very expensive & the only thing we are really putting any real investment into for our wedding day, as it's something that we will wear for the rest of our lives. My partner ordered the small gold One Ring replica & I ordered the petite platinum One Ring replica. My partner's ring is beautiful but I cannot express how disappointed we are with the platinum ring. The engraving has such low visibility that it just looks like a plain ring without a very close inspection. Jens Hansen asked for feedback, which I gave, and as expected they sent me a picture of the petite ring from their website demonstrating the smallness of the engraving. The picture is obviously digitally enhanced as the engraving is very clear, which is not the case in reality. I advise caution when ordering something as important as a wedding ring from this maker.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with us. We are truly sorry to hear that your ring did not meet your expectations, especially for such a significant occasion as your wedding. We understand how important your wedding rings are, and we sincerely apologize for any disappointment you’ve felt. Our aim is always to create pieces that our customers will cherish for a lifetime. Regarding the engraving on your petite platinum ring, due to the narrower width of the 3mm band, the Elvish script does appear smaller and may be less prominent than on wider bands. We strive to provide accurate representations of our rings on our website, and the images displayed of people wearing the rings are actual photographs without digital enhancement. The visibility of the engraving can vary depending on lighting and viewing angles. We appreciate your feedback and would like the opportunity to make this right for you. Please reach out to our customer service team at support@jenshansen.com or call us at +64 3 548 0640, and we’ll be more than happy to discuss possible options to ensure you are completely satisfied with your ring. Once again, we apologize for any inconvenience and thank you for bringing this to our attention. Your feedback helps us to improve our products and services.

Posted 1 month ago

“Received my order sooner than expected. Love the quality of Jens Hansen products. Very happy with my purchase.”

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Posted 1 month ago

“Beautiful ring. Great customer service. Thank you so much!”

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Posted 1 month ago

“Product was exactly as pictured, and costumer service was very fast and helpful!”

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Posted 1 month ago

“Amazing service!!”

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Posted 1 month ago

“It was perfect. It was just what I ordered. Jens Hansen does a great job and I recommend their products.”

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Posted 1 month ago

“I ordered the One Ring Gollum version. The pictures do not do it justice. It's beautiful. I've worn it every day since I received it.”

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Posted 1 month ago

“Top Notch Service from shopping experience, customer service, and even packaging were all of amazing quality. The ring itself is beautiful very comfortable to wear and very scratch resistant haven’t noticed a single scratch yet in 2 weeks of constant wear. 10/10 would recommend this product to anyone who is interested.”

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Posted 1 month ago

“The ring is just perfect, the packaging, stunning. And I have to highlight the outstanding customer service, witch helped me with my country customs all through the process.”

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Posted 1 month ago

“Beautiful silver chain! Highly recommend. My next purchase is My Precious One Ring”

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Posted 2 months ago

“Amazing as always.”

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Posted 2 months ago

“Amazing work and communication throughout.”

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Posted 2 months ago

“Product was amazing, very high quality and arrived much sooner than we had hoped. Fantastic!!!!”

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Posted 2 months ago

“Great customer service, and the One Ring is majestic. A work of art.”

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Posted 2 months ago

“Beautiful craftsmanship Daughter absolutely loved her onyx ring for her birthday Many thanks for your great service”

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Posted 2 months ago

“My boyfriend has loved The Lord of the Rings since before we met 7 years ago, and it’s been a huge part of his life ever since. We’ve been together nearly 6 years now, and I’ve always known how much he’s admired the One Ring. After some research, I got really excited about the idea of getting him a replica, so I went for it! Once it arrived, I couldn’t wait to give it to him, and he absolutely loves it. He thinks it’s perfect, especially with the special touch from Jens Hansen. I honestly don’t think I could’ve picked a better gift. Knowing how much LOTR means to him, I feel like I’ve really nailed it with this one, thanks to the original ring makers. We’ll definitely be back when it’s time for wedding rings!”

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Posted 2 months ago

“Quality ring and didn't take as long to get as I thought it would. =]”

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Posted 2 months ago

Jens Hansen is rated 5.0 based on 757 reviews