Johnsons Hot Tubs Reviews

4.7 Rating 65 Reviews
91 %
of reviewers recommend Johnsons Hot Tubs
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We purchased the Italiana Amalfi hot tub in mid-September and it arrived mid-November, which considering the current constraints of COVID lock down in 2019 was very quick. The sales and delivery team were first class. Responded to our questions very quickly and installed the tub smoothly without issue. We took the premium package with the cover lifter, chemicals, steps, training etc. and highly recommend this if you are new to a hot tub as the training greatly helped with maintaining the tub and we have not had any issues since. Highly recommend Johnson's Hot Tub's - friendly and great service!
Johnsons Hot Tubs 5 star review on 11th January 2021
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Posted 3 years ago
£7,000+ hot tub delivered after 6 weeks, but a number of issues: 1. No-one called to confirm a time for delivery so our Electrician was on site most of the day at our expense. 2. Hot tub delivered, but the installers didn't have the equipment to install the Air Source Heat Pump, which we specifically purchased to expedite heating and reduce costs. 3. We were advised the hot tub would work without the Air Source Heat Pump and a technician would come in 6 days to install it. The hot tub doesn't work without it and the installers have left. 4. The hot tub arrived this morning, it is now gone 5:30pm and we have so far wasted around 2 hours of our time chasing Johnsons to establish whether the hot tub they delivered is broken or when they can arrange full installation. 5. Finally spoke to an engineer from Johnsons who advised they can't sort the problem remotely. The engineer gave no update on when they would be able to visit site to address the issue. We have been been left with an expensive cold plunge in our garden. Two very disappointed children who were hoping to go in the hot tub tonight and two VERY stressed and frustrated adults. Poor service and have been made to feel we should be grateful the hot tub was delivered today - even if it doesn't work.
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Posted 1 month ago
Never had any problems with my order, very quick efficient service
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Posted 1 year ago
Excellent service and assistance with choosing the right tub for us. Great after sales service. Would definitely recommend.
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Posted 1 year ago
Fast delivery and quality products
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Posted 1 year ago
Excellent services as always. Am enjoying my 8 months with my Allure hot tub. Great email service from the team. The only issue is I have to ring up to pay by card. Not an issue though as Shawn and co are always very helpful. 2nd time I have ordered chemicals and filters etc. Delivery is prompt and well-documented bu DHL. Always arrives on time. Thanks
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Posted 1 year ago
Exellent service. Quick delivery and veery reliable. Well done.
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Posted 1 year ago
We have had our hot tub for just over a year and it has just be serviced by you. I alway by my test strip and chemicals from you as you have always delivered good service
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Posted 1 year ago
Johnson’s hot tubs are a great company. We used the Marks tey branch and the staff there are very friendly and professional. Would highly recommend this company.
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Posted 1 year ago
Reasonable prices for the chemicals and speedy delivery service. Will be using again Thanks
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Posted 1 year ago
Quick service. Everything arrived that we had ordered. Would recommend them to other people
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Posted 1 year ago
Very fast delivery
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Posted 1 year ago
Product arrived as per description and on time, you cannot ask for more
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Posted 1 year ago
I just bought bromide tablets and floating device for them. Asking for advice regarding opening setting of the device, I am still awaiting a response / advice
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Posted 2 years ago
Johnson hot tubs a so easy to deal with, a good well laid out website that is easy to navigate. Quality products at a competitive price and an excellent delivery service .
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Posted 2 years ago
Few issues with delivery and set up but otherwise pleased with hot tub
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Posted 2 years ago
Had a good sales experience from the lady who sold to us. She was not pushy and answered all our questions and waited for us to make up our minds. Quite a delay in delivery as it was a particularly busy period leading up to lockdown. Ordered 5 seater 1 bed amalfi hot tub but we realised a couple of months later that we had taken delivery of a 2 bed 4seater tub! After sales service very disappointing. Phones not answered and when a message is left there is no call return. Recent order over the phone better received and mistake rectified quickly.
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Posted 2 years ago
The whole experience from sale to delivery and installation was great. The team were helpful and professional and nothing was too much trouble. We needed a crane to deliver the hot tub and the team helped facilitate this - everything was slick, supportive and professional
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Posted 2 years ago
The team at show room and fitters were fantastic top quality service! We had our tub arrive for Christmas and my husband and I spent the evenings star watching utterly brilliant!!
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Posted 2 years ago
Hi, That’s great to hear and we’re really glad you’re enjoying it. The star gazing sounds brilliant! Kind regards The Team at Johnsons
Posted 2 years ago
I will leave a correct review when Johnson’s return my calls and rectify my issue
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Posted 2 years ago
There was slight delay in us receiving our hot tub but when the installation day came everything was so straightforward and simple. The guy that came to show me how to use and treat the tub was really friendly. We love our hot tub.
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Posted 2 years ago
Johnsons Hot Tubs is rated 4.7 based on 65 reviews