“Very satisfied and grateful
I very much appreciate the thoughtful and practical design, ease of use, easiness of assembly, and the spaciousness of the Joolca HOTTAP essentials with double ensuite tent. The tent itself, I really like the different compartment and the ability to have an adjoining dry room that offers privacy. The shower itself feels pretty luxurious in terms of flow space and rate (it puts some plumbed showers to shame). It's got some quirks that can be understood via the support team or continued use, like figuring out the dial settings to keep it on for ensuring hotter water temperature. It honestly is a fantastic product that I am super grateful for and would highly recommend”
“Excellent product and even better customer support. A minor issue with a screw and within minutes my email had been received, response from customer service and replacement parts mailed without cost! Incredible support and very appreciative not to mention awesome products thanks Joolca!”
“Great company to deal with - their support team is quick to respond and they are very friendly! I've got the nomad kit + ensuite double and it's amazing for camping trips with family and friends. The sink and shower combo is unbeatable, and really well thought out.”
“I requested a demo unit for a potential large volume order (up to 60 units). There was potential for repeat business. I added the full Ensuite accessories online. My cart total was over $1400 but I didn't provide my MC. I was waiting to see if they would offer a discount. A few days later, I got an email. James, a member of marketing team, kindly adjusted the balance $500 but when I went to finalize the order, they rescinded the offer. When I contacted Support about it, they just said "sorry it was a system glitch, how's $20 off." They told me it upset multiple customers and even resulted in cancelled orders and returned merchandise bought sought no resolution.
In my line of work, we honor written bids.
In the Corporate world we would call this a false start.
Very poor customer care experience.
If this is any indication of how they treat clients, I want no part of it.”
“Can’t get in contact with joolca. Emailing has been very difficult and we don’t don’t know where the hell our shower is! They’ve sent have the order and have said it’s been delivered. Not happy. We’ve been waiting months now and we’ve been told dates it would be delivered and it has not come.”
