JR Jewelers Reviews

Name: JR Jewelers
Rating: 4.96

4.96 Rating 74 Reviews

100% of reviewers recommend JR Jewelers

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Shipping & delivery
delivery methods	Postal Service
Customer Service
communication channels	Email, Telephone

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"I recently bought an ArtCarved diamond wedding band. It's gorgeous and I'm extremely happy with my ring. The entire buying process was quick and simple. My only concern was when I contacted customer service to inquire about when my ring would ship and they could not give me an answer."

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Posted 2 months ago

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"Prompt email responses and personable customer service! Would highly recommend"

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Posted 3 months ago

"I found Josephine and Bob true professionals, they helped a lot during the order process. The end result: my fiancée was over the moon about the engagement ring. Would definitely order from JR again."

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Posted 7 months ago

Daniel & Zsuzsa: It has been an absolute pleasure dealing with you both!
All the Best for your future together.

Josephine & Bob

Posted 7 months ago

"I had a very positive experience with my recent purchase through this company. I would not hesitate to do business with them again."

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Posted 7 months ago

"Josephine -- you were professional once again"

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Posted 7 months ago

James:

It has been a pleasure doing business, and we appreciate your kind comments! Please keep us in mind if you need anything else in the future.

Josephine & Robert

Posted 7 months ago

"I contacted JR Jewelers by phone because I needed to replace my wedding band, as the original (from 29 years previous) had grown too tight. I had found them on the internet, and they showed my original Artcarved ring on their web site, at a great price, but not in my size. I spoke to both Bob and Josephine, and you could not ask for kinder, more helpful people. They did not have my size, but volunteered to contact Artcarved on my behalf, and somehow convinced Artcarved to make (yes, make - Artcarved didn't have my size available, either) a ring for me. Their follow up contacts were equally kind, and the ring arrived a month later. This kind of customer service is all too rare nowadays; you can tell they really love what they do. What a genuinely enjoyable experience! I would give them more than five stars if that were possible."

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Posted 8 months ago

"Perfect ring, outstanding communication, and exceptional customer service! Thx for everything."

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Posted 8 months ago

"Perfect service and prompt shipping. Very happy with my purchase"

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Posted 9 months ago

"Service was excellent! They were very helpful and polite to all my questions. Yes, I would purchase from them again."

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Posted 9 months ago

"Nice delivery time"

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Posted 9 months ago

"Simply said... we knew what we wanted ordered it and received it! Thank you JR Jewelers for helping make our wedding experience even more simple!!! My soon to be husband loves it!"

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Posted 10 months ago

"Excellent service. The ring came in but the size is a little bit too large. They are glad to have it to resize it for me. Plan to ship it back for resizing. I love the ArtCarved WaveCrest ring. And I am well pleased with their service."

1 Helpful Report

Posted 10 months ago

"Very satisfied with our rings."

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Posted 1 year ago

"I needed to replace my husband's wedding band. I found the exact ring for a much lower price than other jewelry stores. Customer service is excellent."

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Posted 1 year ago

"Beautiful!!! Love it!"

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Posted 1 year ago

Dear Kandi:

Thank you for your kind review; our aim is always to please our clients!
We are glad you love your new ring, and hope it brings you many years of happiness.
Bob & Josephine

Posted 1 year ago

"I live in rural Tx. So fine jewelry is hard to come by. Even more difficult, is finding someone that is experienced in jewels. I purchased my wedding ring from JR's. Bob nailed my ring size while not even being present! There were absolutely no problems with delivery. The ring was beautiful and true to the photos. Most of all Bob was a true gentleman and made my experience a perfect "10"! Appreciate you Bob!"

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Posted 1 year ago

Jeremy, I am so glad I could help make this a positive experience for you. Thank you for your favorable review! Bob

Posted 1 year ago

"My wife lost her engagement ring when she was pregnant and I wanted to replace it. Unfortunately I didn't have the money that I spent the first time. Found this place online but was a little skeptical buying an engagemenet ring online. Called to get some information and get a feel for the company. They are extremely nice and easy to contact. Small business type feel. Even worked with me to ship my ring a different method to get it sooner. My wife was extremely happy with the ring. She couldn't believe it looked exactly like the one she lost. She actually thought I found it at first. I will definitely be coming back to buy other items in the future. Save some money and buy your jewelry here. This place is AWESOME!!! Thanks JR!!!"

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Posted 1 year ago

Dear Luther: thank you so much for great review! It was also a pleasure for us to do business with you.

Posted 1 year ago

"My wife lost her engagement ring because of the aging of her hands. I had given it to her 65 years ago. That anniversary is March 12. The ring arrived, finally, on the 9th. (I think the USPS had misplaced it.) I appreciate the effort you took to comply with my request for a "plain brown wrapper." She was completely surprised and happy, so am I."

1 Helpful Report

Posted 1 year ago

It was a pleasure doing business with you James. Thank you for your positive review! Bob & Josephine

Posted 1 year ago

"Buying jewelry online?? I was skeptical at first, but the price was great. When I called JR was very responsive and able to tell me everything I needed to know about my ring. Once I received my wedding band, I couldn’t stop smiling, it’s a great ring that I’m even more proud to wear because it looks great. I would definitely buy from JR Jewelers in the future."

1 Helpful Report

Posted 1 year ago

Thank you so much for your positive review!
Enjoy your beautiful ring! We value your business.

Josephine & Robert

Posted 1 year ago

"I purchased earrings from JR Jewelers. Initially they did not come as quickly as I thought but I called and spoke to one of the owners and he was incredibly kind and helpful and figured out exactly when my earrings shipped. The prices at JR are very competitive and I would certainly return to this site to purchase jewelry in the future!"

1 Helpful Report

Posted 1 year ago

Thank you so much for your positive review, we value your business.

Josephine & Robert

Posted 1 year ago

JR Jewelers is rated 4.96 based on 74 reviews

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