“
Ordered a bit of lunch and the app just kept changing the time. Ordered at 12:00 with an eta of 12:50. Finally turned up as I was leaving work at 16:15. On the app you can't change your order to pick up once you find they don't have any drivers, you can contact Just Eat only email with a 4dau response time. I'm done with them, I refused the cold food, once I recive the refund the app will be deleted
”
posted 1 month ago
- Martin
“
It was terrible waited 2 hrs and the food was cold they refused to give us a refund they shouldn’t be used.
”
posted 1 month ago
- Dominic
“
Absolutely disgusting service. Waited 2 hours for a McDonald's delivery with no way of cancelling. Driver wouldn't take back the order which was stone cold. Just Eat have refused "compensation." I don't want compensation, I want a refund. Raised a claim through PayPal. As soon as I get my money back I will be deleting my account.
”
posted 1 month ago
- Annemarie De-Gallerie
“
So I raised the matter with Just Eat who sent an automated reply stating they were looking into a refund for my case.
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posted 1 month ago
- Alex
“
If you cancel it to get a refund, they will claim that they were making it, therefore, no refund.
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posted 2 months ago
- Anonymous
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They have therefore refused us a refund.
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posted 2 months ago
- Nathan Easter
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Food that was delivered was incorrect, attempted to get a refund for this and they denied the refund even though photos of the incorrect food were taken and sent to customer services.
”
posted 3 months ago
- Anonymous
“
My order was not delivered. They did not attempt to contact me. They said they left it at the front door as it was locked . Customer service won't process a refund as it was marked as delivered despite me not giving a delivery code to the driver to prove delivery. Scammer company with obviously useless drivers. I'll ask my bank to process a refund and will not use them again. Use one of the other companys NOT JUST-EAT.
”
posted 3 months ago
- Mike
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They claimed they couldn’t issue a refund because the courier “attempted delivery,” which is not only untrue but completely ignores the fact that the food was never delivered in the first place.
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posted 4 months ago
- Anonymous
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On this occasion, we're unable to offer a refund or compensation based on all the information we have.
”
posted 7 months ago
- Jonathon Blackburn
