“Avoid at any cost. The skipper and company owner (Tin) did not issue invoices for several services. Everyday we would have to pay for different things (hidden fees and costs we were not informed about, e.g., skipper’s dinner at upscale restaurants we did not chose, docking and etc). The skipper was rude and drunk most of the time (on our beverages that he would take without asking; which he denied when confronted-like a child). Furthermore, he would not help around the boat even when asked. We had to unclog the sink by ourselves while he said he would do that but he would just drink and text while the boat was on autopilot. Very unpleasant experience.”
“Horrible customer service, very rude skipper. The boat had something broken or malfunctioning here and there, however it was overall OK. Our skipper said there would be wi-fi on the boat-there wasn’t. He did not inform us about costs of docking in the islands; it would have been fine if we had informed us in advance. He would eat our food and drink beverages without our knowledge (he drunk all our beer, while we did not have a chance to drink it at all).”
“Avoid Kaiser Yachting - They are dishonest...
Our family booked a sailing boat for one week through Kaiser Yachting (Tin) from charter operator Aquatoria, last August (2020, Elan 45.1 at Pirovac marina). We had pre-paid to Kaiser a 400€ "comfort package" several weeks before boarding. When checking-in at the dock with Aquatoria, they billed us again for the same comfort package, which we only realized after leaving the dock. Tin from Kaiser Yachting personnally assured us over the phone that he would reimburse the package, and that it was unnecessary to get the reimbursement from Aquatoria when returning the boat. However, despite multiple reminders over 6 months, Kayser never paid the money back. We also contacted Aquatoria, who did not solve the problem either. Hopefully, sharing this experience here will avoid for others to be abused, like we were... That being said, the boat was fine.”
“The owner of the company is not reliable and cheat. He took money from the client and provided fake confirmations of payment to yachts' owners. Don't trust any his world.”
