Kara Group Reviews

Name: Kara Group
Address: Interweave House, Old Power Way, Lowfields Business Park, Elland, Calderdale
Rating: 4.34

4.3 Rating 212 Reviews

81 %

of reviewers recommend Kara Group

4.3

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

1484 508302

Email:

info@karagroup.co.uk

Location:

Interweave House, Old Power Way,
Lowfields Business Park,
Elland
Calderdale
HX5 9DE

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Kara Group 5 star review on 27th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order the size you need! After reading reviews I ‘sized up’ and I’m now left with 3 HUGE pairs that are no use to me and not worth the cost of returning after paying £7.50 postage on the order 😫”

Helpful Report

Posted 9 months ago

Good morning, Thank you for taking the time to write a review of your experiences. We always appreciate hearing feedback from our customers. We're sorry to hear that you were unable to find the best fit. To help avoid sizing issues, we always recommend double-checking the size guide available on each product page before placing an order. These guides are designed to help you choose the best fit based on accurate measurements. If you do have any further queries or comments, please don’t hesitate to get in touch via info@karagroup.co.uk - All the best, the Team at Kara

Posted 9 months ago

“I ordered jaanuu scrub top through Kara. The gray wasn’t the gray I had from Jaannu before. Also this scrub top was stretchable. I need to buy a separate bottom for scrub top. It’s not Kara fault but delivery and return charges are too much for me. Not buying it anymore.”

Helpful Report

Posted 1 year ago

“For the price I was expecting more! Very thin fabric which some may want but I wanted something thicker with more shape”

Helpful Report

Posted 1 year ago

Good afternoon Jayme, Thanks for taking the time to leave a review, we appreciate any feedback! We are sorry to hear the item did not meet your expectations. Our scrubs are designed to be lightweight and breathable. We will take your feedback into consideration. If you do have any further queries or comments, please don’t hesitate to get in touch via info@karagroup.co.uk. All the best, the Team at Kara x

Posted 1 year ago

“The quality is good but the sizing is absolutely horrendous, I’ve had to go 2 sizes up from my normal size in clothes and the uniform is still too small! Definitely won’t be repurchasing”

Helpful Report

Posted 3 years ago

Good morning, Thank you for taking the time to leave a review, we appreciate it. We are sorry to hear you had an issue with the sizing. We have size guides on each of our product pages to reflect the measurements of each size, please let us know if this was not useful. If you do have any further queries or comments, please don’t hesitate to get in touch via info@karagroup.co.uk All the best, the Team at Kara x

Posted 3 years ago

“A bit disappointed because didn’t come the same colour I’ve ordered. Supposed to be pink not green.”

Helpful Report

Posted 3 years ago

“Second set of the 123. Very comfy and smart but this pair of trousers were not up to standard as both side leg pockets have ripped. Too much hassle to send back so have sewn up myself but will think twice about purchasing a third pair due to the poor quality of latest pair”

Helpful Report

Posted 3 years ago

Good morning Joanne, Thank you for leaving us a review, we appreciate your time and feedback. We are really sorry to hear this has happened to your trousers. We hope this has not caused too much of an inconvenience. If you need further assistance or would like to discuss this issue, please contact our customer service team on 01484 508302 and they will be able to further assist you. We apologise again for this inconvenience. All the best, Kara x

Posted 3 years ago

“I bought jannu scrubs but Size was not true size so I have to return it. I was not very happy with the postal charges to return the items. I believe if we can’t check the cloths size and have buy online blindly we shouldn’t have to pay return postal charges. I would rather buy from Europe.”

Helpful Report

Posted 4 years ago

Good afternoon Sarika, We're sorry to hear your Jaanuu Scrubs did not fit you well. We understand your frustrations and understand that this can be inconvenient. Please let us know if you found the size guide to be inaccurate and why, so that we can better help you in the future. We apologise again. Please don't hesitate to get in touch if there's anything else you need. Our Customer Services team are available on 01484 508302. All the best, Kara

Posted 4 years ago

“The delivery and quality of the trousers were fine but the medium size was supposed to be 14-16 and was too tight by some wavy. In addition the fabric was not 4 way stretch as advertised . Returned for refund at my own expense .”

Helpful Report

Posted 4 years ago

Good afternoon Ruth, We're sorry to hear the size was not as you expected. We will have the customer services team reach out to you as soon as possible. If there is anything else we can do for you, please don’t hesitate in reaching out. Best wishes, The Kara Team info@karagroup.co.uk

Posted 4 years ago

“Delivery etc was perfect. The product quality was disappointing. Top too short. Trouser ties difficult because the string used is so thin.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave your review Mark. It's disappointing to hear that the items weren't to the expected quality, we will be sure to pass on your feedback to WonderWink who manufacture them. In the meantime, we'll drop you a quick email with a discount code for your next order. If there is anything else we can do for you, please don’t hesitate in reaching out. Best wishes, The Kara Team info@karagroup.co.uk

Posted 5 years ago

“I haven't received my order yet.”

Helpful Report

Posted 6 years ago

Good afternoon Loredana, Thanks for getting in touch. As you ordered from outside our Kara Express range, your items were ordered from our USA based supplier and available for dispatch by Tuesday 28th April, as per our standard shipping times. Please let us know if you have any further queries. Kind regards, Kara Customer Services Team info@karagroup.co.uk

Posted 5 years ago

“I was not made aware of the delivery options until after I had made the payments.”

Helpful Report

Posted 6 years ago

Good morning Blessing, We're sorry to hear you're unhappy with our delivery options. I can see your order was placed after our offices were closed for the Christmas and New Year period. Your order was dispatched to you the day our offices re-opened in the New Year and delivered to you the following day. We do make every effort to make our Christmas closures as clear as possible, and your feedback has been taken on board for next Christmas. Please let us know if there's anything further we can do for you. Don't forget to follow our Instagram page @KaraUK_Official to get information on our latest styles, coupon codes and giveaways! If you have any queries, please get in touch with our Customer Services team on +441484 508302. All the best, The Kara Team

Posted 6 years ago

Kara Group is rated 4.3 based on 212 reviews