Karen Millen Reviews

“ I have been waiting 7 weeks for a refund for shoes that were promised overnight delivery and ended up taking a week missing my event. ”

“ The delivery service is good - but impossible to get a refund - this company needs reporting ”

“ Delivery was good, but I did pay extra for quick delivery. Sadly none of the dresses worked for me so returned them - that was 2 weeks ago and no sign of my refund. I will be thinking twice before buying from them again. ”

“ I have a special event coming up this weekend so o decided to spend a little bit more than I usually would and bought myself a new dress with next day delivery. ”

“ I used to only purchase the premier service for free returns (but also free delivery as an aside). ”

“ I paid for yearly next day delivery. ”

“ They don’t offer exchanges and charge you £2 for a return (when you’ve already paid £5 for delivery) Though this was an odd system for an online offering personally but I went along with it as I really wanted the shoes. ”

“ Delivery fee were charged for $35!!! I have been told the refund will still take another 30days and of course they won’t refund delivery fee. ”

“ I am happy with the quality of the items I ordered but having having no free delivery options regardless of what you spend is unfair. You also don't get free returns if you want a refund or an exchange! They take an additional £2 as a return fee and don't refund you the £4.99 delivery cost even for an exchange. ”

“ There was an attempted delivery on the 13th (during working hours, we were not home), more importantly no communication via email that there will be an attempted delivery! So that I work around it or make sure to write them a note to leave with concierge (like ALL other courriers do!), so I followed up with KM on what happened with the parcel, they were clueless, the only sent me the tracking link and said to wait! NO solution offered (incident 1), I then found a way to write a note on the delivery link to leave with concierge and also pick June 15 as delivery day. ”