Karen Millen Reviews

“ This is crazy! When I checked out my order, I was promised 6-8 day delivery! It's almost 3 weeks! No phone number, no customer service! No human intervention; it's a bogus company run on AI responses and or uncaring humans!If you fool me once, shame on you, if you fool me twice, that's shame one me! AI keeps on writing when you conact the wait, wait, wait....see the tracking....bla bla bla.... baloney on rye! ”

“ I am writing to express my deep disappointment with the level of customer service I have recently received from Karen Millen. I have been a loyal customer for some time and have spent hundreds of pounds with your company, but my recent experience regarding a £2.99 Delivery Protection Fee has left me feeling undervalued and frustrated. ”

“ Returned a size large as too big, which incurred a delivery charge. Reordered a size medium but was sent another size large, which I returned with explanation, however still charged delivery again…poor communication with customer service who seemingly do not care…. ”

“ AVOID at all costs! Paid for next day delivery, took 1 week. Returned ghe item and I am still fighting for my refund! Horrendous service! ”

“ I have been waiting 7 weeks for a refund for shoes that were promised overnight delivery and ended up taking a week missing my event. ”

“ The delivery service is good - but impossible to get a refund - this company needs reporting ”

“ Delivery was good, but I did pay extra for quick delivery. Sadly none of the dresses worked for me so returned them - that was 2 weeks ago and no sign of my refund. I will be thinking twice before buying from them again. ”

“ I have a special event coming up this weekend so o decided to spend a little bit more than I usually would and bought myself a new dress with next day delivery. ”

“ I used to only purchase the premier service for free returns (but also free delivery as an aside). ”

“ I paid for yearly next day delivery. ”