Karen Millen Reviews

“ Very unsatisfied with the packaging and the way the products arrived. They were heavily creased and did not appear to have been properly protected during delivery. ”

“ Do do use this company. I was charged £15 for a third party protection which I did not require, nor did I tick the box for it. Apparently I should have unticked the box if I did not require it. I have disputed this charge on top of their delivery charge and they have refused to give me a refund. ”

“ 99 twice for three dresses with DPD next-day delivery. ”

“ Despite this and and proof of delivery, I received no confirmation of receipt and eventually no responses at all. ”

“ This is crazy! When I checked out my order, I was promised 6-8 day delivery! It's almost 3 weeks! No phone number, no customer service! No human intervention; it's a bogus company run on AI responses and or uncaring humans!If you fool me once, shame on you, if you fool me twice, that's shame one me! AI keeps on writing when you conact the wait, wait, wait....see the tracking....bla bla bla.... baloney on rye! ”

“ I am writing to express my deep disappointment with the level of customer service I have recently received from Karen Millen. I have been a loyal customer for some time and have spent hundreds of pounds with your company, but my recent experience regarding a £2.99 Delivery Protection Fee has left me feeling undervalued and frustrated. ”

“ Returned a size large as too big, which incurred a delivery charge. Reordered a size medium but was sent another size large, which I returned with explanation, however still charged delivery again…poor communication with customer service who seemingly do not care…. ”

“ AVOID at all costs! Paid for next day delivery, took 1 week. Returned ghe item and I am still fighting for my refund! Horrendous service! ”

“ I have been waiting 7 weeks for a refund for shoes that were promised overnight delivery and ended up taking a week missing my event. ”

“ The delivery service is good - but impossible to get a refund - this company needs reporting ”