Karen Millen Reviews

Name: Karen Millen
Rating: 1.33

1.3 Rating 530 Reviews

6 %

of reviewers recommend Karen Millen

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Metrics

1.3

Based on 530 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

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“Very poor customer service.Returned two items in one parcel as instructed, but was told only one was received and a full refund was refused. Long delays, no apology, and no real support. Very disappointing.”

Helpful Report

Posted 1 day ago

“Karen Millen is failing to meet basic UK consumer law. I returned my order correctly, they confirmed it, gave me a refund deadline — and then ignored all communication and simply didn’t refund me. Under the Consumer Contracts Regulations, refunds must be issued within 14 days. Karen Millen missed this legal deadline, pushed it further without explanation, and still does not reply. After reading other reviews, this isn’t a mistake — it’s a pattern. Customers are left without refunds and without answers. A brand that operates like this cannot be trusted.”

Helpful Report

Posted 1 week ago

“Rated 1 out of 5 stars CANNOT GET MY REFUND On 11 November I got notification that KM had received my return valued at £257.40. It is now 10th December and I still have not had my money refunded. I see from Facebook that this is normal practice for KM. They do not respond to emails, messages or FaceBook comments. I have contacted PayPal and they recommend to get in touch with my Card Provider or Citizens Advice Bureaux which I have now done and had to resort to writing to their Solicitor: Emma Marie Woollard, 49-51 Dale Street, Manchester M1 2HF and giving them 7 days to pay. What a sad state of affairs for what was once such a trusted brand before it was purchased by the Debenhams Group.”

Helpful Report

Posted 1 week ago

“Terrible experience! I ordered a jumpsuit, they shipped the wrong item to me, also jumpsuit, but with different belt ( totally different item listed on their website). The item arrived dirty, stain under armpits, as well as next to the zipper. One side of the back is more yellowish then another. Its clearly has been worn. They shipped wrong item, but want me to pay for the shipping back and forth, this is unacceptable. Customer service ignoring emails, no matter how many you would send. Its been several days. I would never order from them again!”

Helpful Report

Posted 1 week ago

“My order was delivered to the wrong address - approximately 1,000km away from where I live. I have contacted Karen Millen customer enquiries numerous times and think I am speaking to AI. I have been SUCH A LOYAL customer - over many years. I have spent thousands of dollars.. All I ask is for a refund, however the customer services line just keeps telling me to give them the order number, which I have done - 4-5 times - I have given them a copy of the Karen Millen email confirmation including the order number. I am so deeply disappointed and will be taking this further. Karen Millen - you need to greatly improve your customer service. Anne Dalton”

Helpful Report

Posted 1 week ago

“Large value order never delivered. No humans in customer service, can’t get to speak to anyone. Evri also terrible and won’t say it’s lost despite no updates for over a week. Don’t waste your money”

Helpful Report

Posted 3 weeks ago

“Customer service is appalling. No replies to emails. Still waiting on a refund.”

Helpful Report

Posted 3 weeks ago

“awful company. no customer services just bots. do not refund”

Helpful Report

Posted 3 weeks ago

“Terrible customer service, waiting for refund for 48 days, they do not reply, it I read those reviews before, I would never buy from them, I would take that further, It just big disrespect”

Helpful Report

Posted 1 month ago

“Returned items more tgsn a week ago and have not reveived my refunds. Spoke to customer service and was just told still being processed, no time frame to expect the money.”

Helpful Report

Posted 1 month ago

“This is crazy! When I checked out my order, I was promised 6-8 day delivery! It's almost 3 weeks! No phone number, no customer service! No human intervention; it's a bogus company run on AI responses and or uncaring humans!If you fool me once, shame on you, if you fool me twice, that's shame one me! AI keeps on writing when you conact the wait, wait, wait....see the tracking....bla bla bla.... baloney on rye!”

Helpful Report

Posted 1 month ago

“I am writing to express my deep disappointment with the level of customer service I have recently received from Karen Millen. I have been a loyal customer for some time and have spent hundreds of pounds with your company, but my recent experience regarding a £2.99 Delivery Protection Fee has left me feeling undervalued and frustrated.”

Helpful Report

Posted 1 month ago

“Emailed company, got generic reply, persisted to actually get a reply to my wuery, after a few emails they stop responding…. The issue is not closed!”

Helpful Report

Posted 1 month ago

“Returned a size large as too big, which incurred a delivery charge. Reordered a size medium but was sent another size large, which I returned with explanation, however still charged delivery again…poor communication with customer service who seemingly do not care….”

Helpful Report

Posted 1 month ago

“AVOID at all costs! Paid for next day delivery, took 1 week. Returned ghe item and I am still fighting for my refund! Horrendous service!”

Helpful Report

Posted 1 month ago

“Absolutely awful experience, the returns portal doesn’t work. I tried to return 2 items but the screen kept showing 3 items although there was only 2items on the order. It then made it impossible to continue with the return. I emailed customer service but they never responded.”

Helpful Report

Posted 2 months ago

“I've been a loyal customer for years, yet my recent experience was appalling. I purchased a pant-and-blouse set with a special discount--no sizing info provided--and it was far too large. Trying to get help was a nightmare. When I requested the same discount on a replacement, I was met with repeated, scripted responses and zero empathy. Flatly refused. This is hands down the worst customer service I've ever encountered online. I will certainly not be purchasing from this brand again and do not advise doing so. Their service and customer care standards are appalling and certainly not aligned with US practices and standards. Shame on them.”

Helpful Report

Posted 2 months ago

“Impossible to get a refund for an order of apx £200. Only a credit note which I do not want. I suspect that this policy is not legally enforceable - they were unable to point out which consumer legislation allows them to act in this way. They have refused to discuss further”

Helpful Report

Posted 2 months ago

“This company is a scam! I ordered two dresses and went to return them and they are refusing to return my money back to my credit card. They only want to give me a store credit. These items were returned within their 28 day window. I will never order from them again! Buyer beware”

Helpful Report

Posted 3 months ago

“I have been shopping Karen Millen for years, and used to love the service. Something has changed recently. They have lost my order 3 times in a row. No customer service to speak to. I have been chatting with a bot on WhatsApp instead of being able to resolve issues over the phone. They just lost a loyal customer.”

Helpful Report

Posted 3 months ago

Karen Millen is rated 1.3 based on 530 reviews