Karen Millen Reviews

Name: Karen Millen
Rating: 1.33

1.3 Rating 536 Reviews

6 %

of reviewers recommend Karen Millen

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Metrics

1.3

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

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“SCAM ALERT !!!! KarenMillen.com I am formally reporting what appears to be a systematic and organized pattern of delayed responses and non-refunds by KarenMillen.com, strongly resembling a consumer scam mechanism. This pattern includes repetitive automated or chatbot-style replies that appear designed to delay resolution, during which time other customers may continue to be affected by the same practices. Summary of the Issue On December 3rd, I returned multiple items to Karen Millen (Too big which is weird as I have been buying the same size for years from official stores), via the official return process. The return was successfully delivered and confirmed, yet no refund, update, or resolution has been provided for over 2 month, despite multiple follow-ups. This case is entirely unrelated to a £20.42 refund processed on December 23rd (from them as non available item deducted from the invoice!!!), which was handled separately by their system and has nothing to do with the returned order detailed below. The outstanding refund concerns 10 items valued at over €650 with discount. Clearly Im Public reporting of this case across social media and review platforms and now escale it to EU consumer authorities!! STAY AWAY!!!!”

Helpful Report

Posted 1 week ago

“I wouldn't give KM one star a big zero! I sent a dress back, no refund, I have emailed the proof that royal mail delivered it back to them, and nothing I've sent about 20 emails no response no money back I will never order from them again. Terrible company what a complete con. I have started a dispute with my bank. Never deal with KM never order from them”

Helpful Report

Posted 1 week ago

“First, they don't provide refunds for returns. They only provide credit. Then, they have ZERO customer service. I have a "voucher" for my credit but I cannot apply it at checkout and I've emailed and texted customer service and after three days have gotten NO REPLY. They are horrible. They have no number to call so they force you to deal through email which they don't monitor or text which they don't reply. Do not buy here. Buy from a company that backs their products and provides customer care. Once I use this voucher I will never buy there again.”

Helpful Report

Posted 2 weeks ago

“I ordered a coat at the end of September. It broke very shortly after purchase, outside the “change of mind” period but clearly due to a fault. After contacting customer service and providing photos, I was told I could return the item. I sent it back at the beginning of November using the QR code provided by Karen Millen. Despite this and and proof of delivery, I received no confirmation of receipt and eventually no responses at all. As a result, I opened a PayPal dispute in early December and provided all correspondence, photos, the return QR code, and tracking information. Even though the item had already been delivered back to their warehouse weeks earlier, PayPal was contacted me early January, stating that Karen Millen had "agreed" that a refund would be issued “once the item is received” (which doesn't make any sense as the item has been back at their warehouse for weeks already). I was later sent a new QR code asking me to return an item that had already been returned. Only after the dispute progressed - and after I noticed many similar complaints on social media - was the refund finally confirmed, with PayPal deciding the case in my favour. I wish I had read reviews before ordering, as my experience appears not to be an isolated one.”

Helpful Report

Posted 3 weeks ago

“If I could give zero star I would. I have been in touch with Karen Millen more than 15 times over the past 4 weeks trying to return my items. I received my order which I contacted to say the full packaging smells of stale fish. Despite requesting human contact to resolve the issues this still hasn’t happened. I waited 4 days for a response on WhatsApp more than once. I’ve used the live chat which is absolutely useless. Also emailed customer service to receive the same automated response. I’ve requested a complaint be logged and still zero acknowledgement. My order no is KUK104977700 and a value of £200 which I would like acknowledgement for the return issues I have told you about over the past 4 weeks. I will also raise this as a dispute with my bank. Several dates of experience but dates my 1st I have the full WhatsApp trail & email trail, which I will load if not received an acknowledgment.”

Helpful Report

Posted 1 month ago

“Returns policy- error made by pressing credit tried to reverse this and unable to do so . Attempted several times to contact KM to change this and told unable to do so. I cannot believe that this is correct . Financially need this refund in my account. No one to actually talk to - no consideration for circumstances ,individual situations . Very harsh and heartless - used KM for several years when sales are on . Customer care? Nonexistent. See that Paul’s name has been used previously and I’m afraid I feel likewise”

Helpful Report

Posted 1 month ago

“Very poor customer service.Returned two items in one parcel as instructed, but was told only one was received and a full refund was refused. Long delays, no apology, and no real support. Very disappointing.”

Helpful Report

Posted 1 month ago

“Karen Millen is failing to meet basic UK consumer law. I returned my order correctly, they confirmed it, gave me a refund deadline — and then ignored all communication and simply didn’t refund me. Under the Consumer Contracts Regulations, refunds must be issued within 14 days. Karen Millen missed this legal deadline, pushed it further without explanation, and still does not reply. After reading other reviews, this isn’t a mistake — it’s a pattern. Customers are left without refunds and without answers. A brand that operates like this cannot be trusted.”

Helpful Report

Posted 1 month ago

“Rated 1 out of 5 stars CANNOT GET MY REFUND On 11 November I got notification that KM had received my return valued at £257.40. It is now 10th December and I still have not had my money refunded. I see from Facebook that this is normal practice for KM. They do not respond to emails, messages or FaceBook comments. I have contacted PayPal and they recommend to get in touch with my Card Provider or Citizens Advice Bureaux which I have now done and had to resort to writing to their Solicitor: Emma Marie Woollard, 49-51 Dale Street, Manchester M1 2HF and giving them 7 days to pay. What a sad state of affairs for what was once such a trusted brand before it was purchased by the Debenhams Group.”

Helpful Report

Posted 1 month ago

“Terrible experience! I ordered a jumpsuit, they shipped the wrong item to me, also jumpsuit, but with different belt ( totally different item listed on their website). The item arrived dirty, stain under armpits, as well as next to the zipper. One side of the back is more yellowish then another. Its clearly has been worn. They shipped wrong item, but want me to pay for the shipping back and forth, this is unacceptable. Customer service ignoring emails, no matter how many you would send. Its been several days. I would never order from them again!”

Helpful Report

Posted 2 months ago

“My order was delivered to the wrong address - approximately 1,000km away from where I live. I have contacted Karen Millen customer enquiries numerous times and think I am speaking to AI. I have been SUCH A LOYAL customer - over many years. I have spent thousands of dollars.. All I ask is for a refund, however the customer services line just keeps telling me to give them the order number, which I have done - 4-5 times - I have given them a copy of the Karen Millen email confirmation including the order number. I am so deeply disappointed and will be taking this further. Karen Millen - you need to greatly improve your customer service. Anne Dalton”

Helpful Report

Posted 2 months ago

“Large value order never delivered. No humans in customer service, can’t get to speak to anyone. Evri also terrible and won’t say it’s lost despite no updates for over a week. Don’t waste your money”

Helpful Report

Posted 2 months ago

“Customer service is appalling. No replies to emails. Still waiting on a refund.”

Helpful Report

Posted 2 months ago

“awful company. no customer services just bots. do not refund”

Helpful Report

Posted 2 months ago

“Terrible customer service, waiting for refund for 48 days, they do not reply, it I read those reviews before, I would never buy from them, I would take that further, It just big disrespect”

Helpful Report

Posted 2 months ago

“Returned items more tgsn a week ago and have not reveived my refunds. Spoke to customer service and was just told still being processed, no time frame to expect the money.”

Helpful Report

Posted 2 months ago

“This is crazy! When I checked out my order, I was promised 6-8 day delivery! It's almost 3 weeks! No phone number, no customer service! No human intervention; it's a bogus company run on AI responses and or uncaring humans!If you fool me once, shame on you, if you fool me twice, that's shame one me! AI keeps on writing when you conact the wait, wait, wait....see the tracking....bla bla bla.... baloney on rye!”

Helpful Report

Posted 3 months ago

“I am writing to express my deep disappointment with the level of customer service I have recently received from Karen Millen. I have been a loyal customer for some time and have spent hundreds of pounds with your company, but my recent experience regarding a £2.99 Delivery Protection Fee has left me feeling undervalued and frustrated.”

Helpful Report

Posted 3 months ago

“Emailed company, got generic reply, persisted to actually get a reply to my wuery, after a few emails they stop responding…. The issue is not closed!”

Helpful Report

Posted 3 months ago

“Returned a size large as too big, which incurred a delivery charge. Reordered a size medium but was sent another size large, which I returned with explanation, however still charged delivery again…poor communication with customer service who seemingly do not care….”

Helpful Report

Posted 3 months ago

Karen Millen is rated 1.3 based on 536 reviews