Karen Millen Reviews

Name: Karen Millen
Rating: 1.33

1.3 Rating 556 Reviews

6 %

of reviewers recommend Karen Millen

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Metrics

1.3

Based on 556 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

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Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

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“this is the 2nd time i receive the order and is absolutely not presentable. its full of wrinkle and i had to pay $100 each time to dryer for ironing which at the end they couldn't really get rid of them. how a brand can deliver the good in such a poor condition. their stuff is not cheap. very very disappointing!!! how can i wear it in a formal event!”

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Posted 1 month ago

“I ordered a very pale lemon dress described as midi. The dress arrived and is absolutely beautiful. Perfect in every way apart from it’s more maxi on my 5 ft 6 in frame which tbh I am delighted with. It is well made, beautiful fabric and fully lined. The dress was discounted from £179 to £85 but with a further discounted code I got it for about £65. A perfect size 14 UK for me. 5* from me. After reading a lot of reviews re customer service I can sympathise with the customers who had a bad experience and I may hesitate to purchase from KM in future.”

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Posted 1 month ago

“Their sizes are all over the place. I NEVER AGAIN! ordered six dresses on two separate orders based on their size guide. I'm a consistent size 4 US petite. Everything either to big or too small... waisted $100 on shipping and return fees.”

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Posted 1 month ago

“The worst experience! Horrible customer care, basically non existent. Returned 2 items and the amount spent came back as gift cards. Never asked for a gift card and Never wanted one. If that was a mistake by my side i did not have the chance to revise the return in any way because I did not receive any email or communication with a summary of it. And certainly it was a misleading setting on the website! I received Only a QR code for the label. I am trying to communicate with them but doesn’t seem possible, only AI and same answers over and over… very disappointed and not willing to spend a single pound on this brand. Quality and fitting not my style either. One more reason to have my money back!”

Helpful Report

Posted 2 months ago

“Very unsatisfied with the packaging and the way the products arrived. They were heavily creased and did not appear to have been properly protected during delivery.”

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Posted 2 months ago

“Purchased AND returned $864 worth of merchandise in December 2025. Still no refund. They have been saying it was posted to paypal again and again. I will continue to email them daily until this is resolved. Wish I had known this was a known problem. Hoping and praying for a refund soon.”

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Posted 2 months ago

“So disappointed as my hubby ordered a beautiful dress for my special 80th birthday on 30th June. It was discounted and the only size 12 left in that style. When it arrived I was excited to open the parcel but there were brown stains and rips on the side of the dress.”

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Posted 2 months ago

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Posted 2 months ago

“Do do use this company. I was charged £15 for a third party protection which I did not require, nor did I tick the box for it. Apparently I should have unticked the box if I did not require it. I have disputed this charge on top of their delivery charge and they have refused to give me a refund.”

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Posted 2 months ago

“I am still waiting on my refund from a return received in February. It is now May, and they keep telling me I should hear soon. They originally told me I had already received the refund, but when they gave me the date, it was prior to them receiving the items. When I pointed this out, they said oh, there is a known issue with refunds. I am still waiting. I do not recommend purchasing anything from this brand. Unacceptable customer service and returns.”

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Posted 3 months ago

“Never received refund, talked to assistants 7 times they all said to wait for refund it’s been 8 months never received any refund”

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Posted 3 months ago

“The worst company to buy from. Do not purchase anything from this company. I bought a 900$ coat , it was damaged. I returned it within specified timeline. I have been chasing for a refund for 4 months. Now they say time has run out to receive a refund. Do not buy from this company”

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Posted 3 months ago

“I sent two items back ,that came together, only got one refund and that was after chasing it up , I then had to prove that I sent the other item back ,they said they had no evidence, lucky I had all the specific postage and orders . Chat gpt helped me get my refund .”

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Posted 3 months ago

“I had an absolutely terrible experience with Karen Millen. I paid £8.99 twice for three dresses with DPD next-day delivery. The first order: I was told the first dress would arrive via DPD, but the second dress—ordered at the same time—would come via Royal Mail and take 5 working days. I then ordered a third dress and paid £8.99 again. Still, none of the dresses arrived on time. Customer service is appalling—completely useless. All they do is copy and paste a tracking link with no actual tracking number. I will never be ordering from Karen Millen or any business associated with them. This is unacceptable and extremely poor service.”

Helpful Report

Posted 4 months ago

“It’s terrible—orders take way too long to arrive, and if you return something, it’s even worse; they take forever to process returns. I’m currently having trouble with a return: I still haven't received my refund, yet they claim they’ve already sent it. I will never buy anything from them again. So, if you’re planning to make a purchase, keep this in mind: they have nice items, but dealing with them is a total headache. I actually had to contact my credit card company to file a dispute because the merchant claims they never received the return, while Karen Millen insists they’ve already processed it—they just keep repeating the same thing. I honestly think I’m dealing with a computer, not a real person. It’s terrible.”

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Posted 4 months ago

“Shocking service, returned 24/2/26, they received 28/2/26. Was told to wait till 11/3/26 for my refund. Now 20/3/26 and been told the refund has exceeded. Absolute joke. Run by the same company as boohoo.”

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Posted 4 months ago

“Very bad experience. I have returned an item as it was extremely big. The item was received by the company. I have been chasing a refund of the money for over 10 days now.”

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Posted 5 months ago

“I also couldnt get the choice of refund to credit card option to stay in that box as I went onto the next section of returns i noticed it had gone to gift card. I do not want to spend 300 again this was a one off wedding dress option . I contacted KM that night on customer services to stop the proccess no reply , by the time i found i should be emailing BOOHOO customer services ? who have reponded but a Bot i feel,They are saying its procesessed because gift card is delivered. I returned items on time.”

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Posted 5 months ago

“Awful just awful. Never buy from them again. Returns policy is outrageous - can’t get anywhere and they don’t care. It amounts to theft by a falsely claimed returns policy. Hopefully they will go out of business soon”