Karen Millen Reviews

Name: Karen Millen
Rating: 1.40

1.4 Rating 433 Reviews

7 %

of reviewers recommend Karen Millen

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Metrics

1.4

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th October 2024

ShopforStyle&Quality

Karen Millen 1 star review on 25th September 2024

Cherie

Karen Millen 1 star review on 10th May 2024

Anonymous

101

Anonymous

Anonymous // 01/01/2019

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“Their customer service is terrible. I have been waiting for a $700 refund for over a month and no one will respond or look into the matter. Keep getting bounced around and told it takes time. Have contacted them over 5 times.”

Helpful Report

Posted 4 days ago

“They would not cancel my order when I asked them to just hours after placing it. They try to exploit customers by shipping it and forcing them to pay for shipping and then return shipping”

Helpful Report

Posted 6 days ago

“I bought two very beautiful dresses but unfortunately the packaging they were packaged in was absurd and ridiculous. Both dresses are made with Beaded Tassel and embellished, they were placed in a bag without any protection, without any care, when I opened the package the dress was melting, that is, everything was broken and loose inside the bag, a lot of tassels spilled on my floor. I have never seen anything like it. No care with such a delicate and expensive dress. I found it absurd, I do not recommend it and I will never buy anything from this brand again. Embellished And Beaded Tassel Woven Maxi Dress Petite Embellished And Beaded Tassel Woven Mini Dress”

Helpful Report

Posted 2 weeks ago

“Terrible quality clothing and appalling customer service. I ordered their military mini dress and one sleeve was 1.5 cm shorter than the other. When I tried to send it back they said they’d send out a replacement however when it came time to send the replacement they said it was out of stock even though it was showing available on their website. It’s also terribly inconvenient to only be able to talk to customer service via text. The quality and service is ATROCIOUS compared to what it used to be. This is the last time I’ll ever order from them.”

Helpful Report

Posted 2 weeks ago

“Same as other reviews, never received anything. I guess we live and learn and should have checked reviews, don't buy from overseas websites even if they do look legit! Lesson learnt, money down the drain to dodgy dishonest people who couldn't care less.”

Helpful Report

Posted 3 weeks ago

“Ordered a dress, didnt feel as i liked. Tried to return but error message each time. This is not right!”

Helpful Report

Posted 3 weeks ago

“Thank goodness I read the reviews before I ordered. I want to thank every person who took the time to write a review! Will never order from this company.”

Helpful Report

Posted 3 weeks ago

“I find Karen Millen customer services inflexible and their sales tactics dishonest. Most recently I had a genuine and rather tragic reason for a late return in perfect condition with tags etc. And they would not let me return for a credit note because it was beyond their 28-day policy. Before this, I paid £5 to charity for a 15% off voucher, only to find it expired in 2 hours and they would not honour it. Obviously, I don't mind donating to charity, but it felt very dishonest. They did not include the expiry date at the point of sale. I've also had problems with discount codes not working as they've advertised they would, and they won't do anything about it. Given how expensive they are, and how much money I've spent with them (foolish on my part), their customer service is very poor.”

Helpful Report

Posted 3 weeks ago

“Don’t buy from Karen Millen or Boohoo, they are scammers! They have nothing to do with old Karen Millen. I have sent items back and no refund, they are robbing their customers, this is their regular practice to steal money!!!!!”

Helpful Report

Posted 1 month ago

“I’m having problems with the Returns I don’t understand the portal I have asked for a postal address but they say I can’t send the itam via post Customer for many years How did you all send yours back in the end”

Helpful Report

Posted 1 month ago

“HORRID EXPERIENCE is an understatement - they never delivered my dress aI spent $400 and they claimed that it was delivered via Fedex. The I checked tracking my package was still in Great Britain days after it should have been delivered. Never mind about the fact that you don't have REAL CUSTOMER SERVICE and have to talk to a Bot that uses a different name every time. They neglected to put my address correctly as well on the label and claimed I put in my address incorrectly, that was a lie because I would not have been able to order with my debit card if I have put in an address that doesn't match what my bank has on file, my bank would have rejected the transaction. they say my package was delivered, not sign of it - please stay away from this company - SIMPLY HORRIBLE!”

Helpful Report

Posted 1 month ago

“They have a very tight returns policy, no flexibility, Paul from customer ‘care’ was the least caring person. One email and then ignored all emails after that. Quality not there, would never buy from them again. Wished I’d read these reviews before ordering.”

Helpful Report

Posted 1 month ago

“They are thieves. Don't buy anything from Karen Millen and other brands that belong to Boohoo Don't order anything from them. This is the company that no longer has anything to do with the old Karen Millen. The brand was bought up by the Pakistani company Boohoo, which specialises in dirty business and theft. When you order you get mouldy, smelly rubbish (or nothing at all) and when you try to send it back you simply don't get your money back and are stupidly lied to about not having received anything. All the positive comments here are paid Boohoo commenters.”

Helpful Report

Posted 1 month ago

“You are not a customer friendly company I spent £300.00 on your garment, one is too short and the other have stained on both sleeves . Your return portal is not working your , try to get your customers service is useless. It is not fair on your customers at all ! I am now stuck with two garment that I can’t wear that I spend my good money on. Live chat is of no use.”

Helpful Report

Posted 1 month ago

“Save your money, do not order anything from this company!!! I received items of very poor quality and sent them back. Now this company refuses to refund my money even though all the items were sent a month ago with a return label I received from them. It looks like this company is trying to steal almost 1700 euros from me!”

Helpful Report

Posted 1 month ago

“Basically, NO Star! DO NOT BUY from this KM they are a legitimately scammer. Ordered via AU website but the clothes were sent from the UK. It took 12 days to delivered then the sizing were all weird and inconsistent. The packing was very badly handled, the hanger came broken and the dresses were all creased. Return process was very painful and no one was able to assist when issues occurred. Delivery fee were charged for $35!!! I have been told the refund will still take another 30days and of course they won’t refund delivery fee. Such a waste of time and money… it’s not customer fault nor responsibility that their clothes are not meeting global standards and international sizing requirements. Will never order from Karen Millen again. Everything was not professional in every way. Customer service was super slow and not helpful replying like a robot. So appalling to deal with. I will take this $35 as my learning fee for this horrible company.”

Helpful Report

Posted 1 month ago

“Purchased a coat with 2 discounts offered. At $399. When I received the coat I was charged full price one discount and $341.09 was pulled out of my account. When I went online to do a return the coat is now $299 with a star on it basically stating they can change pricing whenever they want based on its “current value”. Now I’m scared to do the return for fear I won’t even get a refund. I’m keeping the product but first and LAST time I will purchase from Karen Millen. Trust stick with Nords.”

Helpful Report

Posted 1 month ago

“I ordered 2 dresses and a jacket. The quality is similar to H&M and I though it was incredible that he jacket had an open seam, when the prices are 3x versus other brands with similar quality. To return the items was a nightmare, it cost me over 50 EUR (so if you are outside UK don't even think about ordering unless you are sure about your size and what to expect regarding the value for the money).On top, Karen Millen charged additional 2 pounds per each return, not that it's a lot, but considering I paid so much to ship it there, i thought it was an absolute lack of respect and interest to the customer outside UK. Additionally, there's no way you can contact the brand via phone, especially if you are outside UK. What was also disappointing is that the clothes look beautiful on the site, what you actually get does not compare- and it's incredible how Lidia Millen endorses this (actually made me buy it initially). None the less, be very careful on the pricing- hours after I placed my order for a total of about 400 EURO they launched promotional prices and I could have bought the same items for about 50% of the cost which was as well incredible. In summary- actual quality not worth the price and the cost to return is ripping the customer off.”

Helpful Report

Posted 2 months ago

“Soo I wish I would have read this before ordering...I don't feel as crazy as I did before. I encountered an issue where I ordered a size in US via their US website and received the UK size. I ordered a US8 and received a US4 and they continually said via email mind you cause there is no phone number that I didn't know how to order and that the sizes are in UK. But explained NO the website has it in US and my email confirmation and in the APP shows US sizes but they sent me a UK8 instead of US8. A US8 is a UK12 and a UK8 is an US4. They never helped me with this so I paid for shipping of sent and return for nothing. Don't waste your time. The sizing is off on their clothing so you will never know which size to get without trying it on.”

Helpful Report

Posted 2 months ago

“Karen Millen are not refunding me for an item sent back, claiming it was not in the package (yet the other items were). There is clear evidence here that this is a pattern and they are systematically robbing their customers. Do no shop here. Utterly unbelievable.”

Helpful Report

Posted 2 months ago

Karen Millen is rated 1.4 based on 433 reviews