Karen Millen Reviews

"Karen Millen stole \u00a365 from me by refusing to refund a returned trouser. They said the item was not enclosed.\r\n\r\nI am 100% sure I returned the item. They threatened to show me a video but when I insisted they send a video, they simple said I did not return the item so won't refund me money.\r\n\r\nIt is a shame that corrupt stores like this can cheat a customer and get away with it.\r\n\r\nI doubt this review will every be published as I hear these stores also delete recipes that do not favour them. \r\n\r\nThe dress that I kept had the thread coming lose after one wear.\r\n\r\nSo they produce bad products and also steal from their customers."

"Karen Millen stole \u00a365 from me by refusing to refund a returned trouser. They said the item was not enclosed.\r\n\r\nI am 100% sure I returned the item. They threatened to show me a video but when I insisted they send a video, they simple said I did not return the item so won't refund me money.\r\n\r\nIt is a shame that corrupt stores like this can cheat a customer and get away with it.\r\n\r\nI doubt this review will every be published as I hear these stores also delete recipes that do not favour them. \r\n\r\nThe dress that I kept had the thread coming lose after one wear.\r\n\r\nSo they produce bad products and also steal from their customers."

"i received my boots very quickly which was perfect have worn once and 2 buttons have fallen off while out no spares given in box i\u2019m so DISAPPOINTED \u2639\ufe0f haven\u2019t heard back from KAREN MILLEN as of yet .. the boots were expensive so expected the quality be much better .. NOT HAPPY"

"I would give zero stars if I could. I have never come across a company with such poor customer service. I have had issues with them multiple times and for some silly reason kept giving them a chance. I had over $2K worth of items stuck in customs and the customs officer kept emailing me for information I didn\u2019t have (the address of the company\u2019s manufacturers in China and Turkey). The company could have sent this information in less than 30 seconds, but instead they refused to respond AT ALL even though I copied the customer service email address on every email with FedEx and asked multiple times via text (they refuse to talk by phone). I begged for help and even in the face of an email from FedEX stating that they were actively shipping the items back to the manufacturer, they still told me they would not help. Then they lied and said they sent the info to FedEx and continued to lie even when I showed them an actual email from FedEx stating that the company has not given them the requested information even though they asked for it. Then they told me all the items were out of stock and they would not try to ship them again. This was excruciatingly frustrating. There was never a single apology or acknowledgment of the ridiculousness of how they conduct themselves. Please save yourselves the headache and order elsewhere."

"What was presented like a well-fitted tailored dress, upon opening the package turned out to be some sagging bag. According to size table, the dress(size S) should fit my measurements veery tightly, perhaps even too small, but since the fabric is stretchy, I ordered size S, and oh my, it was SO big. It's seems even bigger than size M. Such a BIG disappointment, not only that it bigger, it isn't as tailored as in the product photo. One might as well consider ordering 20 dresses like that from Wish for the same price, because the amount of lies is the same."

"I bought a swimsuit that was too small. I had to pay $10 to return the suit to Karen Millen. In turn, Karen Millen ALSO charged me for $10 for the return. My bathing suit I bought for $83 was only refunded for $73 PLUS I had to pay the $10 return. So I spent $20 on nothing. \r\nI contacted Karen Millen and they said this is the way they do business. Horrible customer service and they offered NOTHING in return. First and last time ordering."

"Items not as per the pictures\r\nItems not as per the pictures, awful responses back via text as no customer service telephone number, all staff still working from home. I expected better from karen Mullen.. gone down hill very fast. Replace your staff and start afresh for 2023!"