Karen Millen Reviews

Name: Karen Millen
Rating: 1.35

1.4 Rating 506 Reviews

6 %

of reviewers recommend Karen Millen

Company Reviews

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Metrics

1.4

Based on 506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

Anonymous

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent muliple dresses with damage, most recently I received the exact dress I had mailed back. First dress had been previously worn and had a pen mark. All dresses had stretched zippers and seems. Customer service is now saying they will not send a follow up replacement. The entire process of trying to connect with customer service has been very time consuming and involved resending information several times. The product quality does not align with being a "luxury" brand. It has been disappoinitng as friends had highly recommended this brand. Agree with a previous review that the rating should be zero starts.”

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Posted 3 days ago

“I rated 1 star because it won’t allow a ZERO. I used to love Karen Millen clothing. I have been waiting 7 weeks for a refund for shoes that were promised overnight delivery and ended up taking a week missing my event. I can’t speak to a human. Their automated chat is so frustrating. It just isn’t worth the effort anymore. I also have this exact issue with coast (who also trade through Debenhams DBZ) I have a feeling it’s all the same umbrella now. Imagine the interest they are getting £100, returned goods, 7 weeks just one customer. Nope! No more, they are taking the Micky! Now to find a CEO email address.”

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Posted 5 days ago

“The delivery service is good - but impossible to get a refund - this company needs reporting”

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Posted 1 week ago

“Absolutely terrible experience — not once, but twice. The dress I ordered was such poor quality it tore just from trying it on. I returned it immediately and have proof it was delivered to the company a month ago, yet they still “can’t find it.” Completely unacceptable. I’ve lost time, money, and trust. Avoid this shop at all costs.”

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Posted 2 weeks ago

“Absolutely useless customer service - what give Karen Millen the right to sit on the customers money when the goods have been returned? Get your act together and sort your customer service out.”

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Posted 4 weeks ago

“Delivery was good, but I did pay extra for quick delivery. Sadly none of the dresses worked for me so returned them - that was 2 weeks ago and no sign of my refund. I will be thinking twice before buying from them again.”

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Posted 4 weeks ago

“Karen millen standards have gone downhill, totally different to the shop I used to love for over 16years. Rubbish customer service, no phone number to call and you are directed to bot that asks the same questions over and over again. The quality of clothes is absolutely rubbish now, bought a dress which o am desperately trying to return but the return code won’t scan. I’ve asked for a new code and l keep getting the same fine is your email address and order number.”

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Posted 1 month ago

“Karen Millen sent me the wrong dresses and coats more than once. I returned them, assuming everything would be refunded — but I recently noticed that over £250 was never refunded. I didn’t realise at the time, and now customer service refuses to help because too much time has passed. Very disappointing for a brand I used to trust.”

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Posted 1 month ago

“Like others on here I've been waiting over a month for a refund. Everything i contact them I'm told "its being processed" absolute joke and very poor customer service.”

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Posted 1 month ago

“Like others we are experiencing unacceptable delays on refunds - items were returned weeks ago and refunds still not received.”

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Posted 1 month ago

“I never got my Money back and they responded def that they had received my return. It’s been almost three months”

Karen Millen 1 star review on 16th June 2025

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Posted 1 month ago

“Have been waiting on my refund for three months! I will NEVER buy from Karen Mullen again!”

Helpful Report

Posted 1 month ago

“Absolutely diabolical returns process , the worst customer services I have ever had the misfortune to deal with , as a big company they should be ashamed , still waiting for my refund even though they say it’s been processed and working it’s way through the system , no ability to speak to an actual human being , they should be taken to task by trading standards at the very least . Will never ever order from them again !”

Helpful Report

Posted 1 month ago

“They do not provide refunds when you return according to their return process. Shocking customer service all automated. I will never purchase from them again”

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Posted 1 month ago

“After the badly informed media statement from karen millen herself without any background research and then to attempt to rectify with such a poor apology I would never buy anything feom Karen Millen again.”

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Posted 1 month ago

“Still waiting for a refund after nearly four weeks - followed the correct procedure to return the item - it has been received and acknowledged - however, no refund into my account despite stating it has been processed. Contacted them but standard response - would not purchase again !”

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Posted 1 month ago

“I wouldn’t even give them 1 star!! I have been waiting for a refund for over a month now. I keep getting the same generic messages that it is being processed but yet nothing. This company is a disgrace.need reporting to trading standards 😡”

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Posted 2 months ago

“Awful slow refund process - automated email responses say it’s being processed however still waiting for money after a fortnight which was over £50 for dress. I would never but from Karen Millen online again based on this experience.”

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Posted 2 months ago

“Still waiting on my refund…over two months now! Bogus line!”

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Posted 2 months ago

“there is zero customer service, no chat and no phone number, they promise to reply to emails within 48 hours and they DO NOT. I am waiting more than 2 weeks for a refund and have yet to see anything. DO NOT SHOP AT KAREN MILLEN”

Helpful Report

Posted 2 months ago

Karen Millen is rated 1.4 based on 506 reviews