Karen Millen Reviews

Name: Karen Millen
Rating: 1.32

1.3 Rating 560 Reviews

6 %

of reviewers recommend Karen Millen

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1.3

Based on 560 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Live Chat

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returns and refund process is very slow, with Karren Millen missing their own refund timeline and then lying about it (I have hard evidence). Their bots and customer services, with whom I was in regular contact, provided inaccurate and conflicting updates. Impossible to speak to an actual human being. I have shopped with Karren Millen in the past but will never again in the future. Unsurprising that they went into administration. Avoid.”

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Posted 5 days ago

“No refund for returning goods”

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Posted 1 week ago

“Received lovely Karen Millen blazer creased like an old dishcloth and with a snag on one of the lapels in addition to other marks. Trying it on, it didn’t feel ‘new’. Apparently it was ‘not possible’ to have it collected to return the garment. Poor customer experience & not one I’d been keen to repeat or recommend.”

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Posted 1 month ago

“Really poor qaulity like a shein dress freyed and awful”

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Posted 1 month ago

“this is the 2nd time i receive the order and is absolutely not presentable. its full of wrinkle and i had to pay $100 each time to dryer for ironing which at the end they couldn't really get rid of them. how a brand can deliver the good in such a poor condition. their stuff is not cheap. very very disappointing!!! how can i wear it in a formal event!”

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Posted 2 months ago

“Their sizes are all over the place. I NEVER AGAIN! ordered six dresses on two separate orders based on their size guide. I'm a consistent size 4 US petite. Everything either to big or too small... waisted $100 on shipping and return fees.”

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Posted 3 months ago

“The worst experience! Horrible customer care, basically non existent. Returned 2 items and the amount spent came back as gift cards. Never asked for a gift card and Never wanted one. If that was a mistake by my side i did not have the chance to revise the return in any way because I did not receive any email or communication with a summary of it. And certainly it was a misleading setting on the website! I received Only a QR code for the label. I am trying to communicate with them but doesn’t seem possible, only AI and same answers over and over… very disappointed and not willing to spend a single pound on this brand. Quality and fitting not my style either. One more reason to have my money back!”

Helpful Report

Posted 3 months ago

“Purchased AND returned $864 worth of merchandise in December 2025. Still no refund. They have been saying it was posted to paypal again and again. I will continue to email them daily until this is resolved. Wish I had known this was a known problem. Hoping and praying for a refund soon.”

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Posted 4 months ago

“So disappointed as my hubby ordered a beautiful dress for my special 80th birthday on 30th June. It was discounted and the only size 12 left in that style. When it arrived I was excited to open the parcel but there were brown stains and rips on the side of the dress.”

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Posted 4 months ago

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Posted 4 months ago

“Do do use this company. I was charged £15 for a third party protection which I did not require, nor did I tick the box for it. Apparently I should have unticked the box if I did not require it. I have disputed this charge on top of their delivery charge and they have refused to give me a refund.”

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Posted 4 months ago

“I am still waiting on my refund from a return received in February. It is now May, and they keep telling me I should hear soon. They originally told me I had already received the refund, but when they gave me the date, it was prior to them receiving the items. When I pointed this out, they said oh, there is a known issue with refunds. I am still waiting. I do not recommend purchasing anything from this brand. Unacceptable customer service and returns.”

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Posted 4 months ago

“Never received refund, talked to assistants 7 times they all said to wait for refund it’s been 8 months never received any refund”

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Posted 5 months ago

“The worst company to buy from. Do not purchase anything from this company. I bought a 900$ coat , it was damaged. I returned it within specified timeline. I have been chasing for a refund for 4 months. Now they say time has run out to receive a refund. Do not buy from this company”

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Posted 5 months ago

“I sent two items back ,that came together, only got one refund and that was after chasing it up , I then had to prove that I sent the other item back ,they said they had no evidence, lucky I had all the specific postage and orders . Chat gpt helped me get my refund .”

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Posted 5 months ago

“I had an absolutely terrible experience with Karen Millen. I paid £8.99 twice for three dresses with DPD next-day delivery. The first order: I was told the first dress would arrive via DPD, but the second dress—ordered at the same time—would come via Royal Mail and take 5 working days. I then ordered a third dress and paid £8.99 again. Still, none of the dresses arrived on time. Customer service is appalling—completely useless. All they do is copy and paste a tracking link with no actual tracking number. I will never be ordering from Karen Millen or any business associated with them. This is unacceptable and extremely poor service.”

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Posted 6 months ago

“It’s terrible—orders take way too long to arrive, and if you return something, it’s even worse; they take forever to process returns. I’m currently having trouble with a return: I still haven't received my refund, yet they claim they’ve already sent it. I will never buy anything from them again. So, if you’re planning to make a purchase, keep this in mind: they have nice items, but dealing with them is a total headache. I actually had to contact my credit card company to file a dispute because the merchant claims they never received the return, while Karen Millen insists they’ve already processed it—they just keep repeating the same thing. I honestly think I’m dealing with a computer, not a real person. It’s terrible.”

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Posted 6 months ago

“Shocking service, returned 24/2/26, they received 28/2/26. Was told to wait till 11/3/26 for my refund. Now 20/3/26 and been told the refund has exceeded. Absolute joke. Run by the same company as boohoo.”

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Posted 6 months ago

“Very bad experience. I have returned an item as it was extremely big. The item was received by the company. I have been chasing a refund of the money for over 10 days now.”

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Posted 7 months ago

“I also couldnt get the choice of refund to credit card option to stay in that box as I went onto the next section of returns i noticed it had gone to gift card. I do not want to spend 300 again this was a one off wedding dress option . I contacted KM that night on customer services to stop the proccess no reply , by the time i found i should be emailing BOOHOO customer services ? who have reponded but a Bot i feel,They are saying its procesessed because gift card is delivered. I returned items on time.”

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Posted 7 months ago

Karen Millen is rated 1.3 based on 560 reviews