Karen Millen Reviews

Name: Karen Millen
Rating: 1.34

1.3 Rating 519 Reviews

6 %

of reviewers recommend Karen Millen

Company Reviews

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Metrics

1.3

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am writing to express my deep disappointment with the level of customer service I have recently received from Karen Millen. I have been a loyal customer for some time and have spent hundreds of pounds with your company, but my recent experience regarding a £2.99 Delivery Protection Fee has left me feeling undervalued and frustrated.”

Helpful Report

Posted 1 week ago

“Emailed company, got generic reply, persisted to actually get a reply to my wuery, after a few emails they stop responding…. The issue is not closed!”

Helpful Report

Posted 1 week ago

“Returned a size large as too big, which incurred a delivery charge. Reordered a size medium but was sent another size large, which I returned with explanation, however still charged delivery again…poor communication with customer service who seemingly do not care….”

Helpful Report

Posted 1 week ago

“AVOID at all costs! Paid for next day delivery, took 1 week. Returned ghe item and I am still fighting for my refund! Horrendous service!”

Helpful Report

Posted 1 week ago

“Absolutely awful experience, the returns portal doesn’t work. I tried to return 2 items but the screen kept showing 3 items although there was only 2items on the order. It then made it impossible to continue with the return. I emailed customer service but they never responded.”

Helpful Report

Posted 4 weeks ago

“I've been a loyal customer for years, yet my recent experience was appalling. I purchased a pant-and-blouse set with a special discount--no sizing info provided--and it was far too large. Trying to get help was a nightmare. When I requested the same discount on a replacement, I was met with repeated, scripted responses and zero empathy. Flatly refused. This is hands down the worst customer service I've ever encountered online. I will certainly not be purchasing from this brand again and do not advise doing so. Their service and customer care standards are appalling and certainly not aligned with US practices and standards. Shame on them.”

Helpful Report

Posted 4 weeks ago

“Impossible to get a refund for an order of apx £200. Only a credit note which I do not want. I suspect that this policy is not legally enforceable - they were unable to point out which consumer legislation allows them to act in this way. They have refused to discuss further”

Helpful Report

Posted 1 month ago

“This company is a scam! I ordered two dresses and went to return them and they are refusing to return my money back to my credit card. They only want to give me a store credit. These items were returned within their 28 day window. I will never order from them again! Buyer beware”

Helpful Report

Posted 1 month ago

“I have been shopping Karen Millen for years, and used to love the service. Something has changed recently. They have lost my order 3 times in a row. No customer service to speak to. I have been chatting with a bot on WhatsApp instead of being able to resolve issues over the phone. They just lost a loyal customer.”

Helpful Report

Posted 2 months ago

“Waited 8 weeks for a refund absolutely horrendous will never use this company again, shocking !!”

Helpful Report

Posted 2 months ago

“2nd time I have ordered an expensive dress from KM to have it arrive screwed up and shoved in a bag half buttons undone or done up incorrectly. The first time the dress was for a wedding and I didn’t have time to return this time I did return. Beautiful dress but no care when packaging. I contacted KM to complain and the first time received a reply saying please return. The second order/email I didn’t even get an acknowledgment. I now await my refund!”

Helpful Report

Posted 2 months ago

“Appalling customer service. They have still not refunded £80 for Returned dress over a month ago. They just send an automated message saying to keep waiting. No phone number to contact and speak to anyone”

Helpful Report

Posted 2 months ago

“I was sent muliple dresses with damage, most recently I received the exact dress I had mailed back. First dress had been previously worn and had a pen mark. All dresses had stretched zippers and seems. Customer service is now saying they will not send a follow up replacement. The entire process of trying to connect with customer service has been very time consuming and involved resending information several times. The product quality does not align with being a "luxury" brand. It has been disappoinitng as friends had highly recommended this brand. Agree with a previous review that the rating should be zero starts.”

Helpful Report

Posted 3 months ago

“I rated 1 star because it won’t allow a ZERO. I used to love Karen Millen clothing. I have been waiting 7 weeks for a refund for shoes that were promised overnight delivery and ended up taking a week missing my event. I can’t speak to a human. Their automated chat is so frustrating. It just isn’t worth the effort anymore. I also have this exact issue with coast (who also trade through Debenhams DBZ) I have a feeling it’s all the same umbrella now. Imagine the interest they are getting £100, returned goods, 7 weeks just one customer. Nope! No more, they are taking the Micky! Now to find a CEO email address.”

Helpful Report

Posted 3 months ago

“The delivery service is good - but impossible to get a refund - this company needs reporting”

Helpful Report

Posted 3 months ago

“Absolutely terrible experience — not once, but twice. The dress I ordered was such poor quality it tore just from trying it on. I returned it immediately and have proof it was delivered to the company a month ago, yet they still “can’t find it.” Completely unacceptable. I’ve lost time, money, and trust. Avoid this shop at all costs.”

Helpful Report

Posted 3 months ago

“Absolutely useless customer service - what give Karen Millen the right to sit on the customers money when the goods have been returned? Get your act together and sort your customer service out.”

Helpful Report

Posted 3 months ago

“Delivery was good, but I did pay extra for quick delivery. Sadly none of the dresses worked for me so returned them - that was 2 weeks ago and no sign of my refund. I will be thinking twice before buying from them again.”

Helpful Report

Posted 3 months ago

“Karen millen standards have gone downhill, totally different to the shop I used to love for over 16years. Rubbish customer service, no phone number to call and you are directed to bot that asks the same questions over and over again. The quality of clothes is absolutely rubbish now, bought a dress which o am desperately trying to return but the return code won’t scan. I’ve asked for a new code and l keep getting the same fine is your email address and order number.”

Helpful Report

Posted 4 months ago

“Karen Millen sent me the wrong dresses and coats more than once. I returned them, assuming everything would be refunded — but I recently noticed that over £250 was never refunded. I didn’t realise at the time, and now customer service refuses to help because too much time has passed. Very disappointing for a brand I used to trust.”

Helpful Report

Posted 4 months ago

Karen Millen is rated 1.3 based on 519 reviews