Karen Millen Reviews

Name: Karen Millen
Rating: 1.32

1.3 Rating 554 Reviews

6 %

of reviewers recommend Karen Millen

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1.3

Based on 554 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

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Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a coat at the end of September. It broke very shortly after purchase, outside the “change of mind” period but clearly due to a fault. After contacting customer service and providing photos, I was told I could return the item. I sent it back at the beginning of November using the QR code provided by Karen Millen. Despite this and and proof of delivery, I received no confirmation of receipt and eventually no responses at all. As a result, I opened a PayPal dispute in early December and provided all correspondence, photos, the return QR code, and tracking information. Even though the item had already been delivered back to their warehouse weeks earlier, PayPal was contacted me early January, stating that Karen Millen had "agreed" that a refund would be issued “once the item is received” (which doesn't make any sense as the item has been back at their warehouse for weeks already). I was later sent a new QR code asking me to return an item that had already been returned. Only after the dispute progressed - and after I noticed many similar complaints on social media - was the refund finally confirmed, with PayPal deciding the case in my favour. I wish I had read reviews before ordering, as my experience appears not to be an isolated one.”

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Posted 5 months ago

“If I could give zero star I would. I have been in touch with Karen Millen more than 15 times over the past 4 weeks trying to return my items. I received my order which I contacted to say the full packaging smells of stale fish. Despite requesting human contact to resolve the issues this still hasn’t happened. I waited 4 days for a response on WhatsApp more than once. I’ve used the live chat which is absolutely useless. Also emailed customer service to receive the same automated response. I’ve requested a complaint be logged and still zero acknowledgement. My order no is KUK104977700 and a value of £200 which I would like acknowledgement for the return issues I have told you about over the past 4 weeks. I will also raise this as a dispute with my bank. Several dates of experience but dates my 1st I have the full WhatsApp trail & email trail, which I will load if not received an acknowledgment.”

Helpful Report

Posted 5 months ago

“Returns policy- error made by pressing credit tried to reverse this and unable to do so . Attempted several times to contact KM to change this and told unable to do so. I cannot believe that this is correct . Financially need this refund in my account. No one to actually talk to - no consideration for circumstances ,individual situations . Very harsh and heartless - used KM for several years when sales are on . Customer care? Nonexistent. See that Paul’s name has been used previously and I’m afraid I feel likewise”

Helpful Report

Posted 5 months ago

“Very poor customer service.Returned two items in one parcel as instructed, but was told only one was received and a full refund was refused. Long delays, no apology, and no real support. Very disappointing.”

Helpful Report

Posted 6 months ago

“Karen Millen is failing to meet basic UK consumer law. I returned my order correctly, they confirmed it, gave me a refund deadline — and then ignored all communication and simply didn’t refund me. Under the Consumer Contracts Regulations, refunds must be issued within 14 days. Karen Millen missed this legal deadline, pushed it further without explanation, and still does not reply. After reading other reviews, this isn’t a mistake — it’s a pattern. Customers are left without refunds and without answers. A brand that operates like this cannot be trusted.”

Helpful Report

Posted 6 months ago

“Rated 1 out of 5 stars CANNOT GET MY REFUND On 11 November I got notification that KM had received my return valued at £257.40. It is now 10th December and I still have not had my money refunded. I see from Facebook that this is normal practice for KM. They do not respond to emails, messages or FaceBook comments. I have contacted PayPal and they recommend to get in touch with my Card Provider or Citizens Advice Bureaux which I have now done and had to resort to writing to their Solicitor: Emma Marie Woollard, 49-51 Dale Street, Manchester M1 2HF and giving them 7 days to pay. What a sad state of affairs for what was once such a trusted brand before it was purchased by the Debenhams Group.”

Helpful Report

Posted 6 months ago

“Terrible experience! I ordered a jumpsuit, they shipped the wrong item to me, also jumpsuit, but with different belt ( totally different item listed on their website). The item arrived dirty, stain under armpits, as well as next to the zipper. One side of the back is more yellowish then another. Its clearly has been worn. They shipped wrong item, but want me to pay for the shipping back and forth, this is unacceptable. Customer service ignoring emails, no matter how many you would send. Its been several days. I would never order from them again!”

Helpful Report

Posted 6 months ago

“My order was delivered to the wrong address - approximately 1,000km away from where I live. I have contacted Karen Millen customer enquiries numerous times and think I am speaking to AI. I have been SUCH A LOYAL customer - over many years. I have spent thousands of dollars.. All I ask is for a refund, however the customer services line just keeps telling me to give them the order number, which I have done - 4-5 times - I have given them a copy of the Karen Millen email confirmation including the order number. I am so deeply disappointed and will be taking this further. Karen Millen - you need to greatly improve your customer service. Anne Dalton”

Helpful Report

Posted 6 months ago

“Large value order never delivered. No humans in customer service, can’t get to speak to anyone. Evri also terrible and won’t say it’s lost despite no updates for over a week. Don’t waste your money”

Helpful Report

Posted 6 months ago

“Customer service is appalling. No replies to emails. Still waiting on a refund.”

Helpful Report

Posted 6 months ago

“awful company. no customer services just bots. do not refund”

Helpful Report

Posted 7 months ago

“Terrible customer service, waiting for refund for 48 days, they do not reply, it I read those reviews before, I would never buy from them, I would take that further, It just big disrespect”

Helpful Report

Posted 7 months ago

“Returned items more tgsn a week ago and have not reveived my refunds. Spoke to customer service and was just told still being processed, no time frame to expect the money.”

Helpful Report

Posted 7 months ago

“This is crazy! When I checked out my order, I was promised 6-8 day delivery! It's almost 3 weeks! No phone number, no customer service! No human intervention; it's a bogus company run on AI responses and or uncaring humans!If you fool me once, shame on you, if you fool me twice, that's shame one me! AI keeps on writing when you conact the wait, wait, wait....see the tracking....bla bla bla.... baloney on rye!”

Helpful Report

Posted 7 months ago

“I am writing to express my deep disappointment with the level of customer service I have recently received from Karen Millen. I have been a loyal customer for some time and have spent hundreds of pounds with your company, but my recent experience regarding a £2.99 Delivery Protection Fee has left me feeling undervalued and frustrated.”

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Posted 7 months ago

“Emailed company, got generic reply, persisted to actually get a reply to my wuery, after a few emails they stop responding…. The issue is not closed!”

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Posted 8 months ago

“Returned a size large as too big, which incurred a delivery charge. Reordered a size medium but was sent another size large, which I returned with explanation, however still charged delivery again…poor communication with customer service who seemingly do not care….”

Helpful Report

Posted 8 months ago

“AVOID at all costs! Paid for next day delivery, took 1 week. Returned ghe item and I am still fighting for my refund! Horrendous service!”

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Posted 8 months ago

“Absolutely awful experience, the returns portal doesn’t work. I tried to return 2 items but the screen kept showing 3 items although there was only 2items on the order. It then made it impossible to continue with the return. I emailed customer service but they never responded.”

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Posted 8 months ago

“I've been a loyal customer for years, yet my recent experience was appalling. I purchased a pant-and-blouse set with a special discount--no sizing info provided--and it was far too large. Trying to get help was a nightmare. When I requested the same discount on a replacement, I was met with repeated, scripted responses and zero empathy. Flatly refused. This is hands down the worst customer service I've ever encountered online. I will certainly not be purchasing from this brand again and do not advise doing so. Their service and customer care standards are appalling and certainly not aligned with US practices and standards. Shame on them.”

Helpful Report

Posted 8 months ago

Karen Millen is rated 1.3 based on 554 reviews