Karen Millen Reviews

Name: Karen Millen
Rating: 1.35

1.4 Rating 506 Reviews

6 %

of reviewers recommend Karen Millen

Company Reviews

Questions

Metrics

1.4

Based on 506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Karen Millen made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

Anonymous

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“6 weeks waiting for a refund for my online purchases. Will never shop with them again. Still no money in my account although the refund was allegedly processed on 5/5. It’s now 25/5!!”

Helpful Report

Posted 2 months ago

“Like a lot of other people on here still waiting for a refund, 3 weeks now, completely unacceptable. Unless you are 100% confident in your choice/size I would avoid.”

Helpful Report

Posted 2 months ago

“Bought a dress for £280 for a wedding. The dress arrived scrunched up in a small bag. So creased it was impossible to see how it could look. Also had dirty mark, sure dress had been worn and returned! Emailing for 3 weeks no response. Terrible service, nearly £300 dress unwearable!”

Helpful Report

Posted 2 months ago

“For such a prestige company I’m disappointed about their services I bought 2 coats and one jacket from them which one I returned next day via Evri because unfortunately the size wasn’t a good fit for me. It has been one week since they received my return and still haven’t even got the email to say we are processing your return. I contacted them last week on WhatsApp and they replied there that my refund it’s making its way. I mean I bought things from much more cheaper brands and those companies have a better system and faster return. Their return policy doesn’t even say it will give you the x money in these many days. Very shocking and looking at the rest of these reviews I’m not the only one. A big let down and do not recommend this company Tomorrow I am calling Paypal to discuss as I have instalment payments via them and I can already see this will be a hassle. I will get my refund and never ever again.”

Helpful Report

Posted 2 months ago

“Been waiting for refund for weeks…. Took KM 8 days to formally acknowledge receipt of return. During this time I had used chat and was told refund was processed, then I was told the refund was not processed. I’m now a week later (after email said 4 days to process)… Absolutely the worst customer service and process I have encountered… Today, I telling them by mail that I am filing a small claims court action. Do not shop with KM”

Helpful Report

Posted 2 months ago

“Imagine you order four different bathing suits,and you receive a feather fascinator. A feather fascinator! After two weeks of waiting for the order to come. I emailed them,and now I have to go to the post office to return that in order to get my money back because guess what-bathing suits are out of stock now! Thanks,never again!”

Helpful Report

Posted 2 months ago

“Terrible service still waiting for refund customer service is some type of bot get through to no one terrible company so annoyed it's over a hundred pound of my money 🙄”

Helpful Report

Posted 2 months ago

“Still awaiting refund after sending items back weeks ago. They've confirmed receipt of goods. Only get automated response online. This isn't the first time but I've learned my lesson...no more karen millen purchases.”

Helpful Report

Posted 2 months ago

“Its been a month now and I am still waiting for my refund. Thet are saying that the refund is issued but it has not come to me . When I asked them to re-check with their billing team, they just ended the chat. Following up since a month if anyone knows what to do in this case . Helpless”

Helpful Report

Posted 2 months ago

“Awful refund procedure. Didn’t receive my refund for over a month.”

Helpful Report

Posted 2 months ago

“Bad customer services been waiting 4 weeks for refund On 3 items unable to speak in person to some one trading standards is the next step”

Helpful Report

Posted 2 months ago

“I wouldn’t even give them 1 star!! I have been waiting for a refund since April 18th!! I keep getting the same generic messages that it is being processed but yet nothing. This company is a disgrace. I would never ever buy from them again. Company needs closing down. Worst customer service, absolute liars and stealing money that people have worked damn hard for!! I still have not received my rent after almost a month now!!”

Helpful Report

Posted 2 months ago

“Another unhappy customer. Don't buy anything unless you know that you won't return anything. I month down, and still waiting for my refund. Unacceptable!!! Liers, unprofessional company. Will never buy from them again.”

Helpful Report

Posted 2 months ago

“Terrible customer service! Just like majority of people here, I returned an item three weeks ago and I am still waiting for my refund. They are holding onto my hard earned cash and making interests on it, while I need my money to pay my bills. This is my first time buying from Karen Millen and definitely my last. I will never spend my money with this company again.”

Helpful Report

Posted 2 months ago

“Now owned by BooHoo which might explain how things have gone so badly downhill. Actually the quality of the clothes was mostly okay, although everything was massively oversized, but the main problem is that refunds take FOREVER and I am even worried about whether I will get my refund at all. Customer service just say repeatedly it's "on its way" and "processing", and claim that they have refunded back to the card, but they have not. Other retailers do refunds in a few days so why are Karen Millen hanging on to people's money for weeks on end? Cashflow problems?”

Helpful Report

Posted 2 months ago

“Terrible customer service on return refund.”

Helpful Report

Posted 2 months ago

“The worst brand for a woman with a petite figure. I had bought a dress in the past and had to return it, then I gave them a chance again and bought 3 dresses from them to have at least one that fits well but I am going to return every single one!!!! All of them look horrible, they are enormous and too long if you’re 5’3. I don’t know who they sew it for and mark as if they were ‘petite’. Never again. Such a disappointment. They make a woman look as if she were 10 year old stealing clothes from her mum. You can buy a much cheaper one and it will look way better, this is ridiculous.”

Helpful Report

Posted 3 months ago

“Never buy from Karen Millen. I ordered a dress that was $400+ and in one use 25+ flowers from the dress fell off at a wedding. Guest were picking them up and handing them to me. When I requested a refund they only offered 20% bc I have taken the flowers to an alterations shop to be sowed back on.”

Helpful Report

Posted 3 months ago

“Absolutely appalled . Still waiting 3 weeks for refund. This company is making money holding your refund. This is not acceptable”

Helpful Report

Posted 3 months ago

“Sadly it’s appears I’m another person waiting on a refund. I returned two items 6 weeks ago and still haven’t received a refund for one. I feel lucky I got one refund back. It’s very disappointing as usually I buy a few dresses and then return but I won’t be buying from KM again. I have been in touch with them asking for my refund and keep getting the same answer that it should be into my account by this date etc. 6 weeks for a refund is ridiculous. Don’t buy if you think you’ll be returning.”

Helpful Report

Posted 3 months ago

Karen Millen is rated 1.4 based on 506 reviews