Karen Millen Reviews

Name: Karen Millen
Rating: 1.37

1.4 Rating 468 Reviews

7 %

of reviewers recommend Karen Millen

Company Reviews

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Metrics

1.4

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased 3 coats from Karen Millen and followed their size guide, which mind you weren't accurate. I wanted to exchange 2 of the coats for a smaller size and they don't do exchanges. Ok, so I asked if I repurchased the coats, would they honor the price I paid for the 2 larger sized that I was returning, to then repurchase in a smaller size. No. I basically have to pay almost 250$ more for the same 2 coats that I am trying technically exchange for smaller sizes. Same coats. 250 more. Insane and ridiculous. So now it looks like I'll be returning all 3. Shameful customer service. Really.”

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Posted 4 months ago

“I bought two very beautiful dresses but unfortunately the packaging they were packaged in was absurd and ridiculous. Both dresses are made with Beaded Tassel and embellished, they were placed in a bag without any protection, without any care, when I opened the package the dress was melting, that is, everything was broken and loose inside the bag, a lot of tassels spilled on my floor. I have never seen anything like it. No care with such a delicate and expensive dress. I found it absurd, I do not recommend it and I will never buy anything from this brand again. Embellished And Beaded Tassel Woven Maxi Dress Petite Embellished And Beaded Tassel Woven Mini Dress”

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Posted 5 months ago

“Thank goodness I read the reviews before I ordered. I want to thank every person who took the time to write a review! Will never order from this company.”

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Posted 5 months ago

“I’m having problems with the Returns I don’t understand the portal I have asked for a postal address but they say I can’t send the itam via post Customer for many years How did you all send yours back in the end”

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Posted 5 months ago

“I was very pleased with Karen Millen until today. If my wife had a problem it was so easy getting the returns Michael label. And she loved the quality. Today I have changed my mind.”

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Posted 10 months ago

“I was very pleased with Karen Millen until today. If my wife had a problem it was so easy getting the returns Michael label. And she loved the quality. Today I have changed my mind.”

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Posted 10 months ago

“My parcel was left outside my home. They claimed they delivered it. But it was to a gas box instead. Now it's missing. I have not received it. All my complaints are to a Bot. Bots questions and Not replies. Bad delivery service.”

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Posted 10 months ago

“Karen Millen stole £65 from me by refusing to refund a returned trouser. They said the item was not enclosed. I am 100% sure I returned the item. They threatened to show me a video but when I insisted they send a video, they simple said I did not return the item so won't refund me money. It is a shame that corrupt stores like this can cheat a customer and get away with it. I doubt this review will every be published as I hear these stores also delete recipes that do not favour them. The dress that I kept had the thread coming lose after one wear. So they produce bad products and also steal from their customers.”

Karen Millen 2 star review on 18th April 2024

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Posted 1 year ago

“Ordered $1000 worth of clothes over 3 weeks ago! Contacted KM I did not receive no reply from them. Called FedEx they did not send customers documents Still waiting”

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Posted 1 year ago

“i received my boots very quickly which was perfect have worn once and 2 buttons have fallen off while out no spares given in box i’m so DISAPPOINTED ☹️ haven’t heard back from KAREN MILLEN as of yet .. the boots were expensive so expected the quality be much better .. NOT HAPPY”

Karen Millen 2 star review on 1st February 2024

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Posted 1 year ago

“I received my coat today. I can say I was honestly ecstatic about the picture of the coat. However, when I opened it up it is rather flimsy in quality and I am very disappointed. I wanted to have a different down coat. This is not it. And, it is too big. I look like a blown up bag…”

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Posted 1 year ago

“I purchased an evening dress and it was too big. Ive purchased quite a few outfits from Karen Milen and typically they run small. However, this dress was very large. I have also returned items before and never had to pay. I also had some shoes to return. I would have gladly taken an exchange but thats not an option. Because the items were from separate orders i had to pay $20 and i was not able to get a replacement at the same cost. I will now have to seriously rethink any future purchases. I would also like a refund of the $24.00 i paid for the expedited shipping program”

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Posted 1 year ago

“I used to buy all my work clothes from Karen Millen, they wore well, washed well, held their shape and lasted the distance - quality was on par with what you see in Ted Baker. Since being acquired by Boohoo the quality has absolutely tanked - dresses have arrived missing buttons, the fabric is super cheap quality and shows pull lines after only 1 wear - clearly all the products are now coming out of the same Boohoo factories. Won’t be buying from here ever again.”

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Posted 1 year ago

“I cannot believe how long shipping takes with this company. The tracking information lacks transparency as you never know what carrier is in possession of a package and they provide zero ETA. My package has been sitting in the “sort” facility for a week? Had I known I would not have placed my order. Supply chain, weather and shipping demands are all factors but not enough to justify a delay of this magnitude. I will not be reordering.”

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Posted 2 years ago

“Karen Mullen did not return my money for my return for 3 months and I had to contact them and my American Express. Bad business. This is after they lost an order. I’ve been dealing with this since November.”

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Posted 2 years ago

“1.- My first purchase did not arrive, but they gave a refund after sending an email and telling them. 2.- my second purchase is still waiting to be sent 3 weeks ago. 3.- My third purchase arrived in 14 days. 4.- the quality is ** no more, nothing to do with the quality shown in the photos, very expensive and very poor quality. 5.- las tallas son correctas, las 5 piezas que pedi, encagan perfectamante. ***** 6.- If you are going to buy at Karen Millen, buy at a very, very low price because high prices do not go hand in hand in this store. For example, buy $149.00 when it is reduced to $39.00 or $29.00 and believe me it will be the regular price, because the quality of my 5 items is very bad, for $5.00 Chinese clothes.”

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Posted 2 years ago

“Very quick to take money verrrrrry slow to refund. It’s not the specified 7 days from they receive the return, it seems like it’s when they can be bothered. Heading towards 3 weeks since I returned the parcel. There is a cost of living crisis, it’s Christmas, people would like their money back PROMPTLY PLEASE.”

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Posted 2 years ago

“Is disappointing to hear Karen Millen is no longer efficient. I was looking forward to placeing orders from your Company. Can you please reopen your shop in Birmingham West-midlands and other parts of Uk? For Online seems not to be effective.”

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Posted 2 years ago

“Paid for next day delivery when standard was free. Did not arrive next day. Excuses that it was delayed. Well,refund me the delivery! Can't contact anybody to complain. Terrible customer service for the price you pay for their clothes!”

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Posted 2 years ago

“I will let the pictures do the talking. The description of “bold shoulders” is very inaccurate. I would’ve thought that “bold shoulders meant a more structured shoulder pad. I am hopeful that my alterations gal can help me rebuild the shoulder so that I can wear this dress again.”

Karen Millen 2 star review on 7th October 2022

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Posted 2 years ago

Karen Millen is rated 1.4 based on 468 reviews