Karen Millen Reviews

Name: Karen Millen
Rating: 1.37

1.4 Rating 468 Reviews

7 %

of reviewers recommend Karen Millen

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Metrics

1.4

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have a very tight returns policy, no flexibility, Paul from customer ‘care’ was the least caring person. One email and then ignored all emails after that. Quality not there, would never buy from them again. Wished I’d read these reviews before ordering.”

Helpful Report

Posted 5 months ago

“They are thieves. Don't buy anything from Karen Millen and other brands that belong to Boohoo Don't order anything from them. This is the company that no longer has anything to do with the old Karen Millen. The brand was bought up by the Pakistani company Boohoo, which specialises in dirty business and theft. When you order you get mouldy, smelly rubbish (or nothing at all) and when you try to send it back you simply don't get your money back and are stupidly lied to about not having received anything. All the positive comments here are paid Boohoo commenters.”

Helpful Report

Posted 5 months ago

“You are not a customer friendly company I spent £300.00 on your garment, one is too short and the other have stained on both sleeves . Your return portal is not working your , try to get your customers service is useless. It is not fair on your customers at all ! I am now stuck with two garment that I can’t wear that I spend my good money on. Live chat is of no use.”

Helpful Report

Posted 5 months ago

“Save your money, do not order anything from this company!!! I received items of very poor quality and sent them back. Now this company refuses to refund my money even though all the items were sent a month ago with a return label I received from them. It looks like this company is trying to steal almost 1700 euros from me!”

Helpful Report

Posted 6 months ago

“Basically, NO Star! DO NOT BUY from this KM they are a legitimately scammer. Ordered via AU website but the clothes were sent from the UK. It took 12 days to delivered then the sizing were all weird and inconsistent. The packing was very badly handled, the hanger came broken and the dresses were all creased. Return process was very painful and no one was able to assist when issues occurred. Delivery fee were charged for $35!!! I have been told the refund will still take another 30days and of course they won’t refund delivery fee. Such a waste of time and money… it’s not customer fault nor responsibility that their clothes are not meeting global standards and international sizing requirements. Will never order from Karen Millen again. Everything was not professional in every way. Customer service was super slow and not helpful replying like a robot. So appalling to deal with. I will take this $35 as my learning fee for this horrible company.”

Helpful Report

Posted 6 months ago

“Purchased a coat with 2 discounts offered. At $399. When I received the coat I was charged full price one discount and $341.09 was pulled out of my account. When I went online to do a return the coat is now $299 with a star on it basically stating they can change pricing whenever they want based on its “current value”. Now I’m scared to do the return for fear I won’t even get a refund. I’m keeping the product but first and LAST time I will purchase from Karen Millen. Trust stick with Nords.”

Helpful Report

Posted 6 months ago

“I ordered 2 dresses and a jacket. The quality is similar to H&M and I though it was incredible that he jacket had an open seam, when the prices are 3x versus other brands with similar quality. To return the items was a nightmare, it cost me over 50 EUR (so if you are outside UK don't even think about ordering unless you are sure about your size and what to expect regarding the value for the money).On top, Karen Millen charged additional 2 pounds per each return, not that it's a lot, but considering I paid so much to ship it there, i thought it was an absolute lack of respect and interest to the customer outside UK. Additionally, there's no way you can contact the brand via phone, especially if you are outside UK. What was also disappointing is that the clothes look beautiful on the site, what you actually get does not compare- and it's incredible how Lidia Millen endorses this (actually made me buy it initially). None the less, be very careful on the pricing- hours after I placed my order for a total of about 400 EURO they launched promotional prices and I could have bought the same items for about 50% of the cost which was as well incredible. In summary- actual quality not worth the price and the cost to return is ripping the customer off.”

Helpful Report

Posted 6 months ago

“Soo I wish I would have read this before ordering...I don't feel as crazy as I did before. I encountered an issue where I ordered a size in US via their US website and received the UK size. I ordered a US8 and received a US4 and they continually said via email mind you cause there is no phone number that I didn't know how to order and that the sizes are in UK. But explained NO the website has it in US and my email confirmation and in the APP shows US sizes but they sent me a UK8 instead of US8. A US8 is a UK12 and a UK8 is an US4. They never helped me with this so I paid for shipping of sent and return for nothing. Don't waste your time. The sizing is off on their clothing so you will never know which size to get without trying it on.”

Helpful Report

Posted 7 months ago

“Karen Millen are not refunding me for an item sent back, claiming it was not in the package (yet the other items were). There is clear evidence here that this is a pattern and they are systematically robbing their customers. Do no shop here. Utterly unbelievable.”

Helpful Report

Posted 7 months ago

“I ordered a dress and it was never delivered. The problem is that you cannot reach anyone to dispute or get help. their site says that they cannot take calls or emails because of the high volume. I have NO REDRESS for the package that was never delivered and no help trying to figure out where it is. Their customer service is so bad that I am unable to trust them.”

Helpful Report

Posted 7 months ago

“I purchased $89 earrings for an event. The earrings came in a bag that was inside of another bag. No box no protection. Needless to say the earrings came with the posts bent in every other direction. Now they want to charge me to return what they couldn't do correctly! Very unfair! Buyers beware, unprofessional company!”

Helpful Report

Posted 7 months ago

“Item not as pictured - no contact to call for refund and no email response - horrible”

Helpful Report

Posted 8 months ago

“Terrible- I printed the return label & it contradicts itself. The top states USPS the bottom states UPS. I went to both USPS & UPS neither accept the return label they provided. This is deceptive advertising”

Helpful Report

Posted 8 months ago

“I have always worn Karen Millen but after 35 yrs I will not be shopping here again, Do not order from Karen Millen if you don’t intend on keeping the item, the returns portal does not work & they do not accept e mails you can only contact them using apple. What a shame this company is now run into the ground along with their reputation”

Helpful Report

Posted 8 months ago

“Do not buy on this website. I bought a white jumpsuit. It looks very beaitiful in the picture. I am very excited to wear it. I received it, i was very dissapointed. It is like a rug. It was very wrinkled and crumpled. I need to go to wash and dry ( ask for special press and fold, i paid 40 dollars for this). Even i went to press and fold servuce, the dress is still very ugly , it look likes from china Do not buy on this website. The picture us very beutiful but in actual, its look like rug”

Helpful Report

Posted 8 months ago

“I have issued a return over 2 months ago and still did not receive my refund. It was a $600 dress that they absolutely stole the money for. Unprofessional- do not buy from this store.”

Helpful Report

Posted 9 months ago

“Scammers no service provided to customers impossible to get anyone to support you once the payment is done pray for them item to arrive correctly otherwise you’ll loose your money WORST SERVICE IN THE WORLD”

Helpful Report

Posted 9 months ago

“Returned a Dress with two other items. Karen Millen say they didn’t receive it. But they received the other two garments which were in the same parcel. I am out of pocket €250 euro. It’s my word against there’s. This is shocking!!! They have the dress and I’m out of pocket. This is a disgusting way to do business. Avoid at all costs!!!!!”

Helpful Report

Posted 9 months ago

“Wish I could give less than 1 star. The worst ever returns system. Doesn't work. Impossible to navigate If (big IF) I ever need to purchase from them again & need to return I will send to their head office by a secure signed for method. Only ever use PayPal & only every correspond via PayPal. Conclusion: lovely clothes. Shambolic operation.”

Helpful Report

Posted 9 months ago

“I ordered a linen jacket from them It arrived packed in a very small bag--looked like a dish rag. It's a strange shape but I can't get into the returns portal. Please don't buy from them.”

Helpful Report

Posted 9 months ago

Karen Millen is rated 1.4 based on 468 reviews