I rated 1 star because it won’t allow a ZERO. I used to love Karen Millen clothing. I have been waiting 7 weeks for a refund for shoes that were promised overnight delivery and ended up taking a week missing my event. I can’t speak to a human. Their automated chat is so frustrating. It just isn’t worth the effort anymore. I also have this exact issue with coast (who also trade through Debenhams DBZ) I have a feeling it’s all the same umbrella now. Imagine the interest they are getting £100, returned goods, 7 weeks just one customer. Nope! No more, they are taking the Micky! Now to find a CEO email address.