Karen Millen Reviews

Name: Karen Millen
Rating: 1.32

1.3 Rating 547 Reviews

6 %

of reviewers recommend Karen Millen

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1.3

Based on 547 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

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“Terrible experience! I ordered a jumpsuit, they shipped the wrong item to me, also jumpsuit, but with different belt ( totally different item listed on their website). The item arrived dirty, stain under armpits, as well as next to the zipper. One side of the back is more yellowish then another. Its clearly has been worn. They shipped wrong item, but want me to pay for the shipping back and forth, this is unacceptable. Customer service ignoring emails, no matter how many you would send. Its been several days. I would never order from them again!”

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Posted 5 months ago

“My order was delivered to the wrong address - approximately 1,000km away from where I live. I have contacted Karen Millen customer enquiries numerous times and think I am speaking to AI. I have been SUCH A LOYAL customer - over many years. I have spent thousands of dollars.. All I ask is for a refund, however the customer services line just keeps telling me to give them the order number, which I have done - 4-5 times - I have given them a copy of the Karen Millen email confirmation including the order number. I am so deeply disappointed and will be taking this further. Karen Millen - you need to greatly improve your customer service. Anne Dalton”

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Posted 5 months ago

“Large value order never delivered. No humans in customer service, can’t get to speak to anyone. Evri also terrible and won’t say it’s lost despite no updates for over a week. Don’t waste your money”

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Posted 5 months ago

“Customer service is appalling. No replies to emails. Still waiting on a refund.”

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Posted 5 months ago

“awful company. no customer services just bots. do not refund”

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Posted 5 months ago

“Terrible customer service, waiting for refund for 48 days, they do not reply, it I read those reviews before, I would never buy from them, I would take that further, It just big disrespect”

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Posted 5 months ago

“Returned items more tgsn a week ago and have not reveived my refunds. Spoke to customer service and was just told still being processed, no time frame to expect the money.”

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Posted 5 months ago

“This is crazy! When I checked out my order, I was promised 6-8 day delivery! It's almost 3 weeks! No phone number, no customer service! No human intervention; it's a bogus company run on AI responses and or uncaring humans!If you fool me once, shame on you, if you fool me twice, that's shame one me! AI keeps on writing when you conact the wait, wait, wait....see the tracking....bla bla bla.... baloney on rye!”

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Posted 6 months ago

“I am writing to express my deep disappointment with the level of customer service I have recently received from Karen Millen. I have been a loyal customer for some time and have spent hundreds of pounds with your company, but my recent experience regarding a £2.99 Delivery Protection Fee has left me feeling undervalued and frustrated.”

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Posted 6 months ago

“Emailed company, got generic reply, persisted to actually get a reply to my wuery, after a few emails they stop responding…. The issue is not closed!”

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Posted 6 months ago

“Returned a size large as too big, which incurred a delivery charge. Reordered a size medium but was sent another size large, which I returned with explanation, however still charged delivery again…poor communication with customer service who seemingly do not care….”

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Posted 6 months ago

“AVOID at all costs! Paid for next day delivery, took 1 week. Returned ghe item and I am still fighting for my refund! Horrendous service!”

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Posted 6 months ago

“Absolutely awful experience, the returns portal doesn’t work. I tried to return 2 items but the screen kept showing 3 items although there was only 2items on the order. It then made it impossible to continue with the return. I emailed customer service but they never responded.”

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Posted 7 months ago

“I've been a loyal customer for years, yet my recent experience was appalling. I purchased a pant-and-blouse set with a special discount--no sizing info provided--and it was far too large. Trying to get help was a nightmare. When I requested the same discount on a replacement, I was met with repeated, scripted responses and zero empathy. Flatly refused. This is hands down the worst customer service I've ever encountered online. I will certainly not be purchasing from this brand again and do not advise doing so. Their service and customer care standards are appalling and certainly not aligned with US practices and standards. Shame on them.”

Helpful Report

Posted 7 months ago

“Impossible to get a refund for an order of apx £200. Only a credit note which I do not want. I suspect that this policy is not legally enforceable - they were unable to point out which consumer legislation allows them to act in this way. They have refused to discuss further”

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Posted 7 months ago

“This company is a scam! I ordered two dresses and went to return them and they are refusing to return my money back to my credit card. They only want to give me a store credit. These items were returned within their 28 day window. I will never order from them again! Buyer beware”

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Posted 7 months ago

“I have been shopping Karen Millen for years, and used to love the service. Something has changed recently. They have lost my order 3 times in a row. No customer service to speak to. I have been chatting with a bot on WhatsApp instead of being able to resolve issues over the phone. They just lost a loyal customer.”

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Posted 8 months ago

“Trying to make a return to Karen Millen without success. I have emailed them but the email is bouncing back as undeliverable. I have tried unsuccessfully to find a contact number - not sure where I go next. I will not be ordering online from KM again.”

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Posted 8 months ago

“Waited 8 weeks for a refund absolutely horrendous will never use this company again, shocking !!”

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Posted 9 months ago

“2nd time I have ordered an expensive dress from KM to have it arrive screwed up and shoved in a bag half buttons undone or done up incorrectly. The first time the dress was for a wedding and I didn’t have time to return this time I did return. Beautiful dress but no care when packaging. I contacted KM to complain and the first time received a reply saying please return. The second order/email I didn’t even get an acknowledgment. I now await my refund!”

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Posted 9 months ago

Karen Millen is rated 1.3 based on 547 reviews