Karen Millen Reviews

Name: Karen Millen
Rating: 1.34

1.3 Rating 519 Reviews

6 %

of reviewers recommend Karen Millen

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Metrics

1.3

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

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“The jumpsuit is very flattering, but unfortunately the zipper on the back of the jumpsuit opens beyond the the sewn overture. This caused the zipper to strain and tear the fabric at the end of the zipper and the damage is so visible that made the garment unwearable. Even though they've replyed recognising the issue, nothing was done”

Helpful Report

Posted 10 months ago

“Terrible customer service. They don’t care and will put the blame on you when it’s their fault. I was supposed to receive a parcel which they sent to my old address even though I’d changed my address. Was told I had to go and get it. A 240 mile round trip. I don’t thinks do, Will not be shopping with Karen Millen again”

Helpful Report

Posted 10 months ago

“Purchased 3 coats from Karen Millen and followed their size guide, which mind you weren't accurate. I wanted to exchange 2 of the coats for a smaller size and they don't do exchanges. Ok, so I asked if I repurchased the coats, would they honor the price I paid for the 2 larger sized that I was returning, to then repurchase in a smaller size. No. I basically have to pay almost 250$ more for the same 2 coats that I am trying technically exchange for smaller sizes. Same coats. 250 more. Insane and ridiculous. So now it looks like I'll be returning all 3. Shameful customer service. Really.”

Helpful Report

Posted 10 months ago

“I’ve had a truly frustrating experience with Karen Millen’s customer service. Due to a mix-up, I mistakenly sent a return meant for ASOS to Karen Millen. I alerted the customer service team in advance and provided tracking information, which confirmed the package was delivered. Despite this, I’ve been told the package cannot be located, and my attempts to get updates have been ignored. The customer service process is deeply flawed. Communication is limited to text messages, where you’re advised to wait up to an hour for a response. In reality, I waited over 12 hours for a reply and then had to endure further delays between responses just to complete a single conversation. It’s shocking that a brand positioned as high-end can’t provide better support— a budget retailer, offers far better service. To make matters worse, Karen Millen’s lack of action means I could lose my ability to return the item to ASOS within their return window, resulting in a financial loss. This situation has been incredibly stressful and completely avoidable if proper care had been taken. I expected much better from Karen Millen. Their customer service does not reflect the quality or reputation they claim to uphold.”

Helpful Report

Posted 10 months ago

“Their customer service is terrible. I have been waiting for a $700 refund for over a month and no one will respond or look into the matter. Keep getting bounced around and told it takes time. Have contacted them over 5 times.”

Helpful Report

Posted 10 months ago

“They would not cancel my order when I asked them to just hours after placing it. They try to exploit customers by shipping it and forcing them to pay for shipping and then return shipping”

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Posted 10 months ago

“I bought two very beautiful dresses but unfortunately the packaging they were packaged in was absurd and ridiculous. Both dresses are made with Beaded Tassel and embellished, they were placed in a bag without any protection, without any care, when I opened the package the dress was melting, that is, everything was broken and loose inside the bag, a lot of tassels spilled on my floor. I have never seen anything like it. No care with such a delicate and expensive dress. I found it absurd, I do not recommend it and I will never buy anything from this brand again. Embellished And Beaded Tassel Woven Maxi Dress Petite Embellished And Beaded Tassel Woven Mini Dress”

Helpful Report

Posted 11 months ago

“Terrible quality clothing and appalling customer service. I ordered their military mini dress and one sleeve was 1.5 cm shorter than the other. When I tried to send it back they said they’d send out a replacement however when it came time to send the replacement they said it was out of stock even though it was showing available on their website. It’s also terribly inconvenient to only be able to talk to customer service via text. The quality and service is ATROCIOUS compared to what it used to be. This is the last time I’ll ever order from them.”

Helpful Report

Posted 11 months ago

“Same as other reviews, never received anything. I guess we live and learn and should have checked reviews, don't buy from overseas websites even if they do look legit! Lesson learnt, money down the drain to dodgy dishonest people who couldn't care less.”

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Posted 11 months ago

“Ordered a dress, didnt feel as i liked. Tried to return but error message each time. This is not right!”

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Posted 11 months ago

“Thank goodness I read the reviews before I ordered. I want to thank every person who took the time to write a review! Will never order from this company.”

Helpful Report

Posted 11 months ago

“I find Karen Millen customer services inflexible and their sales tactics dishonest. Most recently I had a genuine and rather tragic reason for a late return in perfect condition with tags etc. And they would not let me return for a credit note because it was beyond their 28-day policy. Before this, I paid £5 to charity for a 15% off voucher, only to find it expired in 2 hours and they would not honour it. Obviously, I don't mind donating to charity, but it felt very dishonest. They did not include the expiry date at the point of sale. I've also had problems with discount codes not working as they've advertised they would, and they won't do anything about it. Given how expensive they are, and how much money I've spent with them (foolish on my part), their customer service is very poor.”

Helpful Report

Posted 11 months ago

“Don’t buy from Karen Millen or Boohoo, they are scammers! They have nothing to do with old Karen Millen. I have sent items back and no refund, they are robbing their customers, this is their regular practice to steal money!!!!!”

Helpful Report

Posted 11 months ago

“I’m having problems with the Returns I don’t understand the portal I have asked for a postal address but they say I can’t send the itam via post Customer for many years How did you all send yours back in the end”

Helpful Report

Posted 11 months ago

“HORRID EXPERIENCE is an understatement - they never delivered my dress aI spent $400 and they claimed that it was delivered via Fedex. The I checked tracking my package was still in Great Britain days after it should have been delivered. Never mind about the fact that you don't have REAL CUSTOMER SERVICE and have to talk to a Bot that uses a different name every time. They neglected to put my address correctly as well on the label and claimed I put in my address incorrectly, that was a lie because I would not have been able to order with my debit card if I have put in an address that doesn't match what my bank has on file, my bank would have rejected the transaction. they say my package was delivered, not sign of it - please stay away from this company - SIMPLY HORRIBLE!”

Helpful Report

Posted 11 months ago

“They have a very tight returns policy, no flexibility, Paul from customer ‘care’ was the least caring person. One email and then ignored all emails after that. Quality not there, would never buy from them again. Wished I’d read these reviews before ordering.”

Helpful Report

Posted 11 months ago

“They are thieves. Don't buy anything from Karen Millen and other brands that belong to Boohoo Don't order anything from them. This is the company that no longer has anything to do with the old Karen Millen. The brand was bought up by the Pakistani company Boohoo, which specialises in dirty business and theft. When you order you get mouldy, smelly rubbish (or nothing at all) and when you try to send it back you simply don't get your money back and are stupidly lied to about not having received anything. All the positive comments here are paid Boohoo commenters.”

Helpful Report

Posted 1 year ago

“You are not a customer friendly company I spent £300.00 on your garment, one is too short and the other have stained on both sleeves . Your return portal is not working your , try to get your customers service is useless. It is not fair on your customers at all ! I am now stuck with two garment that I can’t wear that I spend my good money on. Live chat is of no use.”

Helpful Report

Posted 1 year ago

“Save your money, do not order anything from this company!!! I received items of very poor quality and sent them back. Now this company refuses to refund my money even though all the items were sent a month ago with a return label I received from them. It looks like this company is trying to steal almost 1700 euros from me!”

Helpful Report

Posted 1 year ago

“Basically, NO Star! DO NOT BUY from this KM they are a legitimately scammer. Ordered via AU website but the clothes were sent from the UK. It took 12 days to delivered then the sizing were all weird and inconsistent. The packing was very badly handled, the hanger came broken and the dresses were all creased. Return process was very painful and no one was able to assist when issues occurred. Delivery fee were charged for $35!!! I have been told the refund will still take another 30days and of course they won’t refund delivery fee. Such a waste of time and money… it’s not customer fault nor responsibility that their clothes are not meeting global standards and international sizing requirements. Will never order from Karen Millen again. Everything was not professional in every way. Customer service was super slow and not helpful replying like a robot. So appalling to deal with. I will take this $35 as my learning fee for this horrible company.”

Helpful Report

Posted 1 year ago

Karen Millen is rated 1.3 based on 519 reviews