Karen Millen Reviews

Name: Karen Millen
Rating: 1.34

1.3 Rating 519 Reviews

6 %

of reviewers recommend Karen Millen

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Metrics

1.3

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a coat with 2 discounts offered. At $399. When I received the coat I was charged full price one discount and $341.09 was pulled out of my account. When I went online to do a return the coat is now $299 with a star on it basically stating they can change pricing whenever they want based on its “current value”. Now I’m scared to do the return for fear I won’t even get a refund. I’m keeping the product but first and LAST time I will purchase from Karen Millen. Trust stick with Nords.”

Karen Millen 1 star review on 17th October 2024

Helpful Report

Posted 1 year ago

“I ordered 2 dresses and a jacket. The quality is similar to H&M and I though it was incredible that he jacket had an open seam, when the prices are 3x versus other brands with similar quality. To return the items was a nightmare, it cost me over 50 EUR (so if you are outside UK don't even think about ordering unless you are sure about your size and what to expect regarding the value for the money).On top, Karen Millen charged additional 2 pounds per each return, not that it's a lot, but considering I paid so much to ship it there, i thought it was an absolute lack of respect and interest to the customer outside UK. Additionally, there's no way you can contact the brand via phone, especially if you are outside UK. What was also disappointing is that the clothes look beautiful on the site, what you actually get does not compare- and it's incredible how Lidia Millen endorses this (actually made me buy it initially). None the less, be very careful on the pricing- hours after I placed my order for a total of about 400 EURO they launched promotional prices and I could have bought the same items for about 50% of the cost which was as well incredible. In summary- actual quality not worth the price and the cost to return is ripping the customer off.”

Helpful Report

Posted 1 year ago

“Soo I wish I would have read this before ordering...I don't feel as crazy as I did before. I encountered an issue where I ordered a size in US via their US website and received the UK size. I ordered a US8 and received a US4 and they continually said via email mind you cause there is no phone number that I didn't know how to order and that the sizes are in UK. But explained NO the website has it in US and my email confirmation and in the APP shows US sizes but they sent me a UK8 instead of US8. A US8 is a UK12 and a UK8 is an US4. They never helped me with this so I paid for shipping of sent and return for nothing. Don't waste your time. The sizing is off on their clothing so you will never know which size to get without trying it on.”

Karen Millen 1 star review on 25th September 2024

Helpful Report

Posted 1 year ago

“Karen Millen are not refunding me for an item sent back, claiming it was not in the package (yet the other items were). There is clear evidence here that this is a pattern and they are systematically robbing their customers. Do no shop here. Utterly unbelievable.”

Helpful Report

Posted 1 year ago

“I ordered a dress and it was never delivered. The problem is that you cannot reach anyone to dispute or get help. their site says that they cannot take calls or emails because of the high volume. I have NO REDRESS for the package that was never delivered and no help trying to figure out where it is. Their customer service is so bad that I am unable to trust them.”

Helpful Report

Posted 1 year ago

“I purchased $89 earrings for an event. The earrings came in a bag that was inside of another bag. No box no protection. Needless to say the earrings came with the posts bent in every other direction. Now they want to charge me to return what they couldn't do correctly! Very unfair! Buyers beware, unprofessional company!”

Helpful Report

Posted 1 year ago

“Item not as pictured - no contact to call for refund and no email response - horrible”

Helpful Report

Posted 1 year ago

“Terrible- I printed the return label & it contradicts itself. The top states USPS the bottom states UPS. I went to both USPS & UPS neither accept the return label they provided. This is deceptive advertising”

Helpful Report

Posted 1 year ago

“I have always worn Karen Millen but after 35 yrs I will not be shopping here again, Do not order from Karen Millen if you don’t intend on keeping the item, the returns portal does not work & they do not accept e mails you can only contact them using apple. What a shame this company is now run into the ground along with their reputation”

Helpful Report

Posted 1 year ago

“Do not buy on this website. I bought a white jumpsuit. It looks very beaitiful in the picture. I am very excited to wear it. I received it, i was very dissapointed. It is like a rug. It was very wrinkled and crumpled. I need to go to wash and dry ( ask for special press and fold, i paid 40 dollars for this). Even i went to press and fold servuce, the dress is still very ugly , it look likes from china Do not buy on this website. The picture us very beutiful but in actual, its look like rug”

Helpful Report

Posted 1 year ago

“I have issued a return over 2 months ago and still did not receive my refund. It was a $600 dress that they absolutely stole the money for. Unprofessional- do not buy from this store.”

Helpful Report

Posted 1 year ago

“Scammers no service provided to customers impossible to get anyone to support you once the payment is done pray for them item to arrive correctly otherwise you’ll loose your money WORST SERVICE IN THE WORLD”

Helpful Report

Posted 1 year ago

“I ordered two dresses in different sizes wanting to return the one that didn’t fit. I then saw the reviews about returns and refunds which sent a shiver down my spine. I have to say I have just revived notification that Karen Millen have received my return and that a refund is being sent. PayPal have just confirmed the refund, this was all within 4 days. Therefore I have given them 5 * for the returns process, £2 is the coast but worth it for an efficient service .”

Helpful Report

Posted 1 year ago

“Returned a Dress with two other items. Karen Millen say they didn’t receive it. But they received the other two garments which were in the same parcel. I am out of pocket €250 euro. It’s my word against there’s. This is shocking!!! They have the dress and I’m out of pocket. This is a disgusting way to do business. Avoid at all costs!!!!!”

Helpful Report

Posted 1 year ago

“I am happy with the quality of the items I ordered but having having no free delivery options regardless of what you spend is unfair. You also don't get free returns if you want a refund or an exchange! They take an additional £2 as a return fee and don't refund you the £4.99 delivery cost even for an exchange.”

Helpful Report

Posted 1 year ago

“Wish I could give less than 1 star. The worst ever returns system. Doesn't work. Impossible to navigate If (big IF) I ever need to purchase from them again & need to return I will send to their head office by a secure signed for method. Only ever use PayPal & only every correspond via PayPal. Conclusion: lovely clothes. Shambolic operation.”

Helpful Report

Posted 1 year ago

“I ordered a linen jacket from them It arrived packed in a very small bag--looked like a dish rag. It's a strange shape but I can't get into the returns portal. Please don't buy from them.”

Helpful Report

Posted 1 year ago

“The customer service is almost none! I’ve purchased 6 dresses recently and found 2 of them already used with mark on them! While I’ve spent time and effort to find my favorite dresses, it’s so disappointing that after lots of back and forth, all they can offer is to send them back! Interestingly they are out of stock so I’ve wasted my time!!!”

Helpful Report

Posted 1 year ago

“I think it's the worst customer service, I ordered a US SIZE 8 and the email confirmation says us size 8 . I received a us size 4 . the team meantioned that it is not a us size 8 but a uk size 8 . and this is normal because that's how they send their confirmation! NO, THEN IT SHOULD BE STATED SOMEWHERE PRIOR ORDERING ! TOTAL BS... THEY CHARGED ME 10 DOLLARS FOR RETURN AFTER NOT GETTING THE RIGHT SIZE.”

Helpful Report

Posted 1 year ago

“I used to think these dresses were so beautiful and structured. However I purchased the Tailored Stretch High Neck Tie Detail Midi Dress in yellow and I am not sure what to believe now. I loved this dress so much I purchased it and saved it in my closet for 8months to wear it. After its one and ONLY wear, dropped it into dry cleaning and after cleaning it to its tag- came out with what looked like the spandex letting go. After emailing Karen Millen for them to hide behind their 6 month fault policy, it seems they are all too happy to charge a luxury price tag while happily contributing to landfill after one wear. I would have got longer wear out of a SHEIN piece. Heartbroken.”

Helpful Report

Posted 1 year ago

Karen Millen is rated 1.3 based on 519 reviews