Karen Millen Reviews

Name: Karen Millen
Rating: 1.34

1.3 Rating 519 Reviews

6 %

of reviewers recommend Karen Millen

Company Reviews

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Metrics

1.3

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

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“Faites attention aux indications de tailles… complètement fausses !! J’ai tout bien mesuré avant de passer ma commande et pourtant, la robe reçu était trop grande. J’ai retourné la robe évidemment, j’ai perdu €20 pour frais de livraison et retour, et mon temps…j’ai expliqué la situation au Service clientèle mais ils se fichaient de moi. Dommage pour une telle marque!”

Helpful Report

Posted 1 year ago

“Same as above. I am unable to use the portal that doesn’t work: they have no customer service phone number: email takes 72 hours to respond : chat also takes time. They lied about delivery date. I will still try to return as the dress doesn’t work for me but I will NEVER ORDER FROM KAREN MILLEN AGAIN!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Very similar experience to other reviews here. DO NOT ORDER FROM THIS COMPANY! Had an over $1,000 order sit in customs for over 3 weeks, and had to communicate with FedEx directly to provide shipment information. Then returned the order immediately as the quality is very poor, and it has now been 3 weeks with no refund. Customer service has been terrible - only accessible via text and not responsive. This feels like a scam. If anyone had luck getting a refund please share!”

Helpful Report

Posted 1 year ago

“Over $2k order placed with them was held up by FedEx due to Karen Millen not filling out import paperwork. Absolutely absurd. Emailed several times but no response from customer service at all. I will never try this company again...”

Helpful Report

Posted 1 year ago

“I also agree with the other comments in relation to returns portal. I have tried all week to create a return and it doesn't recognise the order number. Emailed customer services who have escalated with IT dept as they were unable to access the system their end too. Been told to wait another 24 hours. They are of no help. All i asked for was the returns docket”

Helpful Report

Posted 1 year ago

“I have been trying to get a reply from you for nearly 2 weeks I recieved my items on 3rd March neither size a good fit so need to return but portal says order numbers cant be found I have been asking you to send me the labes to download order numbers KUK103641095 AND KUK103641142 IF YOU DONT REPLY SOON I WILL BE OUT OF TIME FRANCES LEICESTER”

Helpful Report

Posted 1 year ago

“I have been emailing karen Mullen for over a week and a half no replies I have tried to use the return portal all it says is no order found my order no is on all the email telling me my order confirmed not one single reply I dont know what to do I'm going to have to pay a fortune to send items tracked yet I keep getting emails trying to get me to buy”

Helpful Report

Posted 1 year ago

“Ordered $1000 worth of clothes over 3 weeks ago! Contacted KM I did not receive no reply from them. Called FedEx they did not send customers documents Still waiting”

Helpful Report

Posted 1 year ago

“Every review is so true of what ive experienced. I will never order or buy on the Karen Millen website again. I have been trying to return a dress but when I try to get a code so I can start the process the website page is not available. This has been for the last 4 days. Am very aware I have 28 days to return so are they making things difficult so you won't bother? Will make sure I tell friends and family not to use either.”

Helpful Report

Posted 1 year ago

“I use to buy Karen Millen when in Australia. I had a special occasion and purchased 2 dresses which came from the UK. I had to return one because it didn't fit right too long in the body. I'm trying to get information ABOUT MY RETURN. Australia number is discontinued and I've tried to message UK, I get information on how to return. They don't follow up might be a generated message. I'm worried as this dress cost me over $400...don't purchase not an easy process and stressful”

Helpful Report

Posted 1 year ago

“Returns portal doesn't work. Order arrived promptly but dresses didn't fit but on account no order showing so you can't return them. You can't ring have to wait 72hours for a reply to emails. Hope their customer service is better than their I. T. system. Disappointed with experience so far.”

Helpful Report

Posted 1 year ago

“I am being scammed out of close to $1k as we speak. Supposedly my things are being held up by customs. DO NOT shop here. If anyone has advice on how to take legal action please contact me.”

Helpful Report

Posted 1 year ago

“bad customer services, wanted to return faulty item and claim delivery after they received the item back, too much, send photo proof, so did, can't see not clearly enough, sent again, in the end told them where to go”

Helpful Report

Posted 1 year ago

“i received my boots very quickly which was perfect have worn once and 2 buttons have fallen off while out no spares given in box i’m so DISAPPOINTED ☹️ haven’t heard back from KAREN MILLEN as of yet .. the boots were expensive so expected the quality be much better .. NOT HAPPY”

Karen Millen 2 star review on 1st February 2024

Helpful Report

Posted 1 year ago

“I received my coat today. I can say I was honestly ecstatic about the picture of the coat. However, when I opened it up it is rather flimsy in quality and I am very disappointed. I wanted to have a different down coat. This is not it. And, it is too big. I look like a blown up bag…”

Helpful Report

Posted 1 year ago

“I paid 152.55 for a coat which described as real leather,and only received a partial refund of 144.56,only £2.00 was supposed to be stopped no explanation so really quite do not understand why I did not receive a full refund”

Helpful Report

Posted 1 year ago

“Delivery too slow. I paid for Next Day delivery and my order has still not arrived.”

Helpful Report

Posted 1 year ago

“I read these reviews when I needed to return a dress (beautiful dress but designed for someone 6'0'') and I was dreading the return. I returned it in the busiest week before Christmas this week, posted it on Monday, had an email that they'd received it on Wednesday and had the refund this morning (Friday). Please don't believe everything you read on this website, it was the easiest return ever.”

Helpful Report

Posted 1 year ago

“I would give zero stars if I could. I have never come across a company with such poor customer service. I have had issues with them multiple times and for some silly reason kept giving them a chance. I had over $2K worth of items stuck in customs and the customs officer kept emailing me for information I didn’t have (the address of the company’s manufacturers in China and Turkey). The company could have sent this information in less than 30 seconds, but instead they refused to respond AT ALL even though I copied the customer service email address on every email with FedEx and asked multiple times via text (they refuse to talk by phone). I begged for help and even in the face of an email from FedEX stating that they were actively shipping the items back to the manufacturer, they still told me they would not help. Then they lied and said they sent the info to FedEx and continued to lie even when I showed them an actual email from FedEx stating that the company has not given them the requested information even though they asked for it. Then they told me all the items were out of stock and they would not try to ship them again. This was excruciatingly frustrating. There was never a single apology or acknowledgment of the ridiculousness of how they conduct themselves. Please save yourselves the headache and order elsewhere.”

Karen Millen 1 star review on 19th December 2023

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Posted 1 year ago

“Very poor quality pieces for the prices being charged. I returned both items as soon as they arrived. I had to wait 6 WEEKS for a refund. They're very quick to take your money, and then make you wait a ridiculous amount of time to get it back.”

Helpful Report

Posted 1 year ago

Karen Millen is rated 1.3 based on 519 reviews