I am extremely disappointed with my experience with Karen Millen. I made a significant purchase totaling $7000, only to encounter a nightmare when I attempted to return some of the items. It's been three agonizing months of back-and-forth emails with their customer support team, and I'm still nowhere closer to receiving the partial refund I'm owed. The communication from their customer support has been nothing short of infuriating, consisting solely of standard, automated responses that offer no real solutions to my problem. It's abundantly clear that they have no regard for their customers' time or concerns. Despite my persistent efforts, I'm still left empty-handed, forced to endure this endless cycle of frustration just to get the money that is rightfully mine. This level of incompetence and disregard for customer satisfaction is utterly unacceptable. I would strongly advise anyone considering a purchase from Karen Millen to think twice and explore other options.