Karen Millen Reviews

Name: Karen Millen
Rating: 1.34

1.3 Rating 519 Reviews

6 %

of reviewers recommend Karen Millen

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Metrics

1.3

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

Anonymous

Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

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“Imagine you order four different bathing suits,and you receive a feather fascinator. A feather fascinator! After two weeks of waiting for the order to come. I emailed them,and now I have to go to the post office to return that in order to get my money back because guess what-bathing suits are out of stock now! Thanks,never again!”

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Posted 5 months ago

“Terrible service still waiting for refund customer service is some type of bot get through to no one terrible company so annoyed it's over a hundred pound of my money 🙄”

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Posted 5 months ago

“Still awaiting refund after sending items back weeks ago. They've confirmed receipt of goods. Only get automated response online. This isn't the first time but I've learned my lesson...no more karen millen purchases.”

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Posted 5 months ago

“Its been a month now and I am still waiting for my refund. Thet are saying that the refund is issued but it has not come to me . When I asked them to re-check with their billing team, they just ended the chat. Following up since a month if anyone knows what to do in this case . Helpless”

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Posted 5 months ago

“Awful refund procedure. Didn’t receive my refund for over a month.”

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Posted 5 months ago

“Bad customer services been waiting 4 weeks for refund On 3 items unable to speak in person to some one trading standards is the next step”

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Posted 5 months ago

“I wouldn’t even give them 1 star!! I have been waiting for a refund since April 18th!! I keep getting the same generic messages that it is being processed but yet nothing. This company is a disgrace. I would never ever buy from them again. Company needs closing down. Worst customer service, absolute liars and stealing money that people have worked damn hard for!! I still have not received my rent after almost a month now!!”

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Posted 5 months ago

“Another unhappy customer. Don't buy anything unless you know that you won't return anything. I month down, and still waiting for my refund. Unacceptable!!! Liers, unprofessional company. Will never buy from them again.”

Helpful Report

Posted 5 months ago

“Terrible customer service! Just like majority of people here, I returned an item three weeks ago and I am still waiting for my refund. They are holding onto my hard earned cash and making interests on it, while I need my money to pay my bills. This is my first time buying from Karen Millen and definitely my last. I will never spend my money with this company again.”

Helpful Report

Posted 5 months ago

“Now owned by BooHoo which might explain how things have gone so badly downhill. Actually the quality of the clothes was mostly okay, although everything was massively oversized, but the main problem is that refunds take FOREVER and I am even worried about whether I will get my refund at all. Customer service just say repeatedly it's "on its way" and "processing", and claim that they have refunded back to the card, but they have not. Other retailers do refunds in a few days so why are Karen Millen hanging on to people's money for weeks on end? Cashflow problems?”

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Posted 5 months ago

“Terrible customer service on return refund.”

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Posted 6 months ago

“The worst brand for a woman with a petite figure. I had bought a dress in the past and had to return it, then I gave them a chance again and bought 3 dresses from them to have at least one that fits well but I am going to return every single one!!!! All of them look horrible, they are enormous and too long if you’re 5’3. I don’t know who they sew it for and mark as if they were ‘petite’. Never again. Such a disappointment. They make a woman look as if she were 10 year old stealing clothes from her mum. You can buy a much cheaper one and it will look way better, this is ridiculous.”

Helpful Report

Posted 6 months ago

“Never buy from Karen Millen. I ordered a dress that was $400+ and in one use 25+ flowers from the dress fell off at a wedding. Guest were picking them up and handing them to me. When I requested a refund they only offered 20% bc I have taken the flowers to an alterations shop to be sowed back on.”

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Posted 6 months ago

“Absolutely appalled . Still waiting 3 weeks for refund. This company is making money holding your refund. This is not acceptable”

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Posted 6 months ago

“Sadly it’s appears I’m another person waiting on a refund. I returned two items 6 weeks ago and still haven’t received a refund for one. I feel lucky I got one refund back. It’s very disappointing as usually I buy a few dresses and then return but I won’t be buying from KM again. I have been in touch with them asking for my refund and keep getting the same answer that it should be into my account by this date etc. 6 weeks for a refund is ridiculous. Don’t buy if you think you’ll be returning.”

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Posted 6 months ago

“Awful. Customer service unresponsive, total lack or communication, return process difficult and faulty. NEVER ORDER FROM THEM.”

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Posted 6 months ago

“I returned the items 1 month ago and still no news and no refund. The customer service is poor, they have confirmed they received a return but they are not paying me back fro the items for 1 month. I don't understand why I have to chase them and what is takins so long? I won't ever order anything from them and hope the customers who read this won't either.”

Helpful Report

Posted 6 months ago

“Absolutely disgusting customer service with no direct contact and repeated sorry for delay messages each time I have tried to contact them regarding my refund which I have now been trying to get for over a month. Always thought Karen Millen to be a reputable company but would never buy from them again.”

Helpful Report

Posted 6 months ago

“Absolutely disgusting customer service from Karen Millen. Not only did I not receive a parcel of £230, 3 weeks later I still haven’t been refunded! This is not including the items that I did receive that I returned 4 weeks ago for which I am still waiting for a refund. In total, my am waiting for over £1000 refund on which I am now incurring interest. Contacted LM 3 times…not interested.”

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Posted 6 months ago

“I have emailed the company 3 times to do a return and have never received a response. I have a history of purchasing Karen Millen dresses and find this to be horrific customer service.”

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Posted 7 months ago

Karen Millen is rated 1.3 based on 519 reviews