“
Do do use this company. I was charged £15 for a third party protection which I did not require, nor did I tick the box for it. Apparently I should have unticked the box if I did not require it. I have disputed this charge on top of their delivery charge and they have refused to give me a refund.
”
posted 2 weeks ago
- Brigid Casey
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I am still waiting on my refund from a return received in February.
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posted 4 weeks ago
- Julie M
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Never received refund, talked to assistants 7 times they all said to wait for refund it’s been 8 months never received any refund
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posted 1 month ago
- Andzelika
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The worst company to buy from. Do not purchase anything from this company. I bought a 900$ coat , it was damaged. I returned it within specified timeline. I have been chasing for a refund for 4 months. Now they say time has run out to receive a refund. Do not buy from this company
”
posted 1 month ago
- LB Connery
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I sent two items back ,that came together, only got one refund and that was after chasing it up , I then had to prove that I sent the other item back ,they said they had no evidence, lucky I had all the specific postage and orders . Chat gpt helped me get my refund .
”
posted 1 month ago
- ""
“
I’m currently having trouble with a return: I still haven't received my refund, yet they claim they’ve already sent it.
”
posted 2 months ago
- Anonymous
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Shocking service, returned 24/2/26, they received 28/2/26. Was told to wait till 11/3/26 for my refund. Now 20/3/26 and been told the refund has exceeded. Absolute joke. Run by the same company as boohoo.
”
posted 2 months ago
- ""
“
Very bad experience. I have returned an item as it was extremely big. The item was received by the company. I have been chasing a refund of the money for over 10 days now.
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posted 3 months ago
- Megi
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I also couldnt get the choice of refund to credit card option to stay in that box as I went onto the next section of returns i noticed it had gone to gift card.
”
posted 3 months ago
- Anonymous
“
com
I am formally reporting what appears to be a systematic and organized pattern of delayed responses and non-refunds by KarenMillen.
”
posted 4 months ago
- Noura Bougatef
