Karen Millen Reviews

“ Shocking service, returned 24/2/26, they received 28/2/26. Was told to wait till 11/3/26 for my refund. Now 20/3/26 and been told the refund has exceeded. Absolute joke. Run by the same company as boohoo. ”

“ Very bad experience. I have returned an item as it was extremely big. The item was received by the company. I have been chasing a refund of the money for over 10 days now. ”

“ I also couldnt get the choice of refund to credit card option to stay in that box as I went onto the next section of returns i noticed it had gone to gift card. ”

“ com I am formally reporting what appears to be a systematic and organized pattern of delayed responses and non-refunds by KarenMillen. ”

“ I wouldn't give KM one star a big zero! I sent a dress back, no refund, I have emailed the proof that royal mail delivered it back to them, and nothing I've sent about 20 emails no response no money back I will never order from them again. Terrible company what a complete con. I have started a dispute with my bank. Never deal with KM never order from them ”

“ Even though the item had already been delivered back to their warehouse weeks earlier, PayPal was contacted me early January, stating that Karen Millen had "agreed" that a refund would be issued “once the item is received” (which doesn't make any sense as the item has been back at their warehouse for weeks already). ”

“ Financially need this refund in my account. ”

“ Very poor customer service.Returned two items in one parcel as instructed, but was told only one was received and a full refund was refused. Long delays, no apology, and no real support. Very disappointing. ”

“ I returned my order correctly, they confirmed it, gave me a refund deadline — and then ignored all communication and simply didn’t refund me. ”

“ Rated 1 out of 5 stars CANNOT GET MY REFUND On 11 November I got notification that KM had received my return valued at £257. ”