Karen Millen Reviews

“ 2nd time I have ordered an expensive dress from KM to have it arrive screwed up and shoved in a bag half buttons undone or done up incorrectly. The first time the dress was for a wedding and I didn’t have time to return this time I did return. Beautiful dress but no care when packaging. I contacted KM to complain and the first time received a reply saying please return. The second order/email I didn’t even get an acknowledgment. I now await my refund! ”

“ I have been waiting 7 weeks for a refund for shoes that were promised overnight delivery and ended up taking a week missing my event. ”

“ The delivery service is good - but impossible to get a refund - this company needs reporting ”

“ Delivery was good, but I did pay extra for quick delivery. Sadly none of the dresses worked for me so returned them - that was 2 weeks ago and no sign of my refund. I will be thinking twice before buying from them again. ”

“ Like others on here I've been waiting over a month for a refund. Everything i contact them I'm told "its being processed" absolute joke and very poor customer service. ”

“ Have been waiting on my refund for three months! I will NEVER buy from Karen Mullen again! ”

“ Absolutely diabolical returns process , the worst customer services I have ever had the misfortune to deal with , as a big company they should be ashamed , still waiting for my refund even though they say it’s been processed and working it’s way through the system , no ability to speak to an actual human being , they should be taken to task by trading standards at the very least . Will never ever order from them again ! ”

“ I too have experienced long delays in the refund process. Refunds do eventually arrive but they take much longer than any other company I’ve bought from . I am no longer going to order from Karen Millen ”

“ Still waiting for a refund after nearly four weeks - followed the correct procedure to return the item - it has been received and acknowledged - however, no refund into my account despite stating it has been processed. Contacted them but standard response - would not purchase again ! ”

“ I wouldn’t even give them 1 star!! I have been waiting for a refund for over a month now. I keep getting the same generic messages that it is being processed but yet nothing. This company is a disgrace.need reporting to trading standards 😡 ”