“
I too have experienced long delays in the refund process. Refunds do eventually arrive but they take much longer than any other company I’ve bought from . I am no longer going to order from Karen Millen
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posted 2 weeks ago
- ""
“
Still waiting for a refund after nearly four weeks - followed the correct procedure to return the item - it has been received and acknowledged - however, no refund into my account despite stating it has been processed. Contacted them but standard response - would not purchase again !
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posted 2 weeks ago
- Dissatisfied customer.
“
I wouldn’t even give them 1 star!! I have been waiting for a refund for over a month now. I keep getting the same generic messages that it is being processed but yet nothing. This company is a disgrace.need reporting to trading standards 😡
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posted 2 weeks ago
- Anonymous
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Awful slow refund process - automated email responses say it’s being processed however still waiting for money after a fortnight which was over £50 for dress. I would never but from Karen Millen online again based on this experience.
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posted 2 weeks ago
- Ann
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Still waiting on my refund…over two months now! Bogus line!
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posted 2 weeks ago
- Anonymous
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there is zero customer service, no chat and no phone number, they promise to reply to emails within 48 hours and they DO NOT. I am waiting more than 2 weeks for a refund and have yet to see anything. DO NOT SHOP AT Karen Millen
”
posted 3 weeks ago
- Rachel
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6 weeks waiting for a refund for my online purchases. Will never shop with them again. Still no money in my account although the refund was allegedly processed on 5/5. It’s now 25/5!!
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posted 3 weeks ago
- ""
“
Like a lot of other people on here still waiting for a refund, 3 weeks now, completely unacceptable. Unless you are 100% confident in your choice/size I would avoid.
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posted 3 weeks ago
- ""
“
I do not trust their refund process based on other reviews warning of long delays or the need for chargebacks, so l will not be requesting a return just to lose the dress AND elbow for my money back.
”
posted 3 weeks ago
- Anonymous
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I contacted them last week on WhatsApp and they replied there that my refund it’s making its way.
”
posted 3 weeks ago
- Andreea
