Karen Millen Reviews

“ Never buy from Karen Millen. I ordered a dress that was $400+ and in one use 25+ flowers from the dress fell off at a wedding. Guest were picking them up and handing them to me. When I requested a refund they only offered 20% bc I have taken the flowers to an alterations shop to be sowed back on. ”

“ Absolutely appalled . Still waiting 3 weeks for refund. This company is making money holding your refund. This is not acceptable ”

“ Sadly it’s appears I’m another person waiting on a refund. ”

“ I returned the items 1 month ago and still no news and no refund. The customer service is poor, they have confirmed they received a return but they are not paying me back fro the items for 1 month. I don't understand why I have to chase them and what is takins so long? I won't ever order anything from them and hope the customers who read this won't either. ”

“ Absolutely disgusting customer service with no direct contact and repeated sorry for delay messages each time I have tried to contact them regarding my refund which I have now been trying to get for over a month. Always thought Karen Millen to be a reputable company but would never buy from them again. ”

“ Absolutely disgusting customer service from Karen Millen. Not only did I not receive a parcel of £230, 3 weeks later I still haven’t been refunded! This is not including the items that I did receive that I returned 4 weeks ago for which I am still waiting for a refund. In total, my am waiting for over £1000 refund on which I am now incurring interest. Contacted LM 3 times…not interested. ”

“ Still no refund i have sent messages via text. ”

“ Still no refund since returning the item one month ago. ”

“ I have been buying from Karen Millen for over 20 years , but I am very reluctant to buy now , design and materials are very different to what it used to be , and returns are very poor , you Waite so long for a refund , so be very careful and keep your receipts to prove you have sent the items back , ”

“ Ordered recently from KM and the information on the website for return charges does not match the experience I encountered. The refund process was satisfactory. Will never order from them again. ”