Karen Millen Reviews

“ First, they don't provide refunds for returns. ”

“ Returns policy- error made by pressing credit tried to reverse this and unable to do so . ”

“ Absolutely awful experience, the returns portal doesn’t work. I tried to return 2 items but the screen kept showing 3 items although there was only 2items on the order. It then made it impossible to continue with the return. I emailed customer service but they never responded. ”

“ Absolutely diabolical returns process , the worst customer services I have ever had the misfortune to deal with , as a big company they should be ashamed , still waiting for my refund even though they say it’s been processed and working it’s way through the system , no ability to speak to an actual human being , they should be taken to task by trading standards at the very least . Will never ever order from them again ! ”

“ I returned an item on the 6.3.25 . Still no refund i have sent messages via text. Sometimes this is AI generated as it asks which country was my item delivered to. They have now said i will get my refund by the 27.3.25. Why does it take this long??? It is not fair holding onto customers money for so long . I bought my item on my amex account and will need to pay off the returned item now which i do not even have. This has really made me reconsidering purchasing online with KM Please improve your returns service it is not good enough! ”

“ I have been buying from Karen Millen for over 20 years , but I am very reluctant to buy now , design and materials are very different to what it used to be , and returns are very poor , you Waite so long for a refund , so be very careful and keep your receipts to prove you have sent the items back , ”

“ I used to only purchase the premier service for free returns (but also free delivery as an aside). ”

“ The customer has to pay for returns & on top of that they deduct a further 3. ”

“ I returned 3 items to Karen Millen as they did not fit in the same parcel and they only confirmed return of 1 itme and have refunded 1 item only. It is impossible to speak to someone, only online or automated response. I would not buy again from this company as I have no confidence in the returns process. ”

“ I’m having problems with the Returns I don’t understand the portal I have asked for a postal address but they say I can’t send the itam via post Customer for many years How did you all send yours back in the end ”