“Absolutely amazing customer service. My order was significantly damaged through delivery, I emailed the website and had a fast response and a replacement sent free of charge. My son is going to love this when he opens it on Monday for his birthday. Thank you once again so much. I will definitely shop with you again :)”
“The quality of the final print is excellent my nephew loved it. Customer services gave an immediate response when I asked a question, I can’t fault the service and quality of this product.”
“Bought a Personalised FC24 GOLD Football Card × 1 for my sons birthday. The process was very straight forward and ordered without issue, and delivered on time. Thought this was great service. Unfortunately upon opening we discovered the item had been damaged at some point. I contacted via the provided email address to explain the situation and asked if possible for a replacement asap (hoping for it in time for said birthday). Unfortunately after a few days I was still waiting for a response. Tried to find more contact details; couldn’t and so emailed again, and repeated the process again a week later. Now 2 weeks and 3 emails later I’m still waiting. Very disappointed, and so is my 8 year old who wants to put his card up”
Hi, we are really sorry to hear this! Please can you call us on 01522 878787 and ask to speak to Craig and he will be more than happy to sort this for you. :-)
“Received this email :
We hope your recent purchase from Kids Merch brought a smile to your child's face!
Thank you so much for supporting our small company - we’d really appreciate it if you could leave us a quick review and let us know what you think.
NEVER RECEIVED ANYTHING”
“Arrived within decent time and the product if really nice, well finished and my son absolutely loved it. Probably only thing is that it feels slightly overpriced but I appreciate a few elements of producing them may cause a bit of work. Overall, great!”
