“I must have received the fish flavour as the taste is awful and I am really struggling to pallet after trying once. Unable to contact anyone to ask for a replacement/swap which is unfortunate as I usually love the brand. Wouldn’t buy again.”
“Too much packaging paper. The patterns and textures in the wrapping paper give me the heebie-jeebies. Some holes and textures just don’t sit well with me. I had to wait for someone to remove the folded cut card and the laser-cut paper. No wonder the products are so expensive – we’re paying for flashy, unnecessary displays.
I’m surprised by the request for a review less than a week after receiving my items. What exactly am I supposed to review? Packaging? Shipping times? The product itself hasn’t had a chance to work yet. Requests for reviews should come at least a month after shipping. Anything sooner is misleading.
Smelling aromas and tasting flavours doesn’t mean the product works, and that’s all I can review at the moment. The one star is for the heebie-jeebies I got when I opened the parcel.
As for taste and smell, I’d say it’s very clean and easy on the palate, so I’d rate that aspect 4 stars. But I’m not giving 4 stars overall because potential customers might assume the product works. I simply don’t know that yet.”
Hi there,
Thank you for your detailed feedback – we really appreciate you taking the time to share your thoughts. We're sorry to hear that the packaging wasn't to your liking. We strive to create an experience that’s both premium and protective, but we understand that it's not to everyone's taste. Your feedback is incredibly valuable, and we'll definitely take it into consideration for future improvements.
We also understand your concern about reviewing the product so soon. We aim to gather initial impressions of our products and their quality, but we completely agree that a more thorough review would be helpful after giving it time to truly make an impact. However, we do appreciate any early feedback on your overall customer experience, including how you’ve found our website, your interactions with our staff, and the delivery process. Your thoughts on these aspects help us improve and ensure we’re providing the best service possible, and we find it’s best to ask while the procedure is still fresh in your mind.
We’re grateful for your honest insights on taste and smell, and we’re excited to hear your thoughts on the product’s effectiveness once you’ve had a chance to try it.
We hope the product works well for you, and we’d love to hear your feedback once you’ve had more time with it!
Best regards,
The KIKI Team
We sincerely apologize for the delay in receiving your order. For international orders, please note that additional time may be needed for postage and customs checks which can occasionally cause unforeseen delays. If your order has not yet arrived, please don't hesitate to reach out to our Customer Service Team at info@kiki-health.com - we're here to assist you.
