Kotomi Reviews

4.8 Rating 1,154 Reviews

96 %

of reviewers recommend Kotomi

4.8

Based on 1,154 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5

Popular Questions:

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How quickly does Kotomi resolve customer queries?

Helpful Report

(1 day ago)

Greater than 32% of reviewers feedback is Kotomi resolves customer queries in 2 - 3 hours.

Helpful Report

(1 day ago)

89.74%

Industry Average

“ 10000/10 experience shopping with Kotomi. This was my first time purchasing, I typically buy from other retailers, but their suits never lasted more than a few months. I was looking for something higher quality that would last for years and Kotomi is just that. The quality of the fabric is sooo luxe and thick. The fact that the fabric is sustainably sourced is a plus anddd the prints are so cute, it’s a win win!! I had some issues with my sizes and they were so helpful and quick to respond via email. Fast shipping, amazing customer service, and great quality swimwear I will definitely be purchasing again!! ”

- Tatiana

“ Best customer service. Very helpful and extremely quick. 10 stars!!!! ”

- Anonymous

“ I was disappointed as I did not get the bikini only the top. Otherwise service good. ”

- Anonymous

Kotomi Reviews

Customer Service - Good