“This is my go to place in placing KPOP orders, since I live in a state that doesn'thave a lot of options. It's easy to navigate and has a variety of artists.”
“My first order, I ordered 2 items and one of the two items arrived with damages. The entire process of requesting a claim was very smooth and user friendly! The claim was also processed super quick (same day) and the support team provided the necessary information to assist. Looking forward to ordering again from KPLACE.”
“K PLACE has been amazing in the past and this past order I did was no exception! They’re quick, reliable and easy to order through. I’m always pleased when I go through them and their customer service is amazing!”
“I've never had a bad delivery with them, they always make sure my packages are protected and arrive safely at my destination! I order the majority of my kpop through them, and I recommend it to my friends every time!”
“Ordered &TEAM's latest mini album 'Mark on Me' this morning. I always appreciate the option to get the Makestar photo cards, which is an item I order if available. Also appreciate the update emails about shipping etc. especially for pre-order items.”
“Cannot recommend this vendor. I ordered a vinyl lp. It arrived. With everything EXCEPT the record itself. Its been almost a week and k place appears to be unwilling to respond. I have contacted via message and called and spoke with someone just today who assured I would hear by this afternoon 'at the latest.' Did i hear? No, I did not.
I have ordered from kplace before but will not again.
My advice, try choicemusicla.com. Great customer service.
Update: Kplace DID reach out and issued refund in full. Thank you. The initial conversation where the person answering phone wondered if I might need a video of unboxing in order for refund was kinda.......cause it just implied something not true.
Turns out it was a vendor issue so that made getting refund a non Issue.
That being said, maybe i'll just stick to buying records when im in south korea, which is pretty frequent.
Any hoo, all good. Thanks for issuing refund AND a 10$ credit.”
“Always an easy and simple experience, I love the fact that they have the pob choices placed on the website so you have the decision to select it makes it easier to understand and you know what you are paying for.”
