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Kraken Reviews

2.1 Rating 252 Reviews
25 %
of reviewers recommend Kraken
2.1
Based on 252 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3 out of 5
Returns & Refunds
Refunds Process
Very Easy
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Kraken 1 star review on 15th June 2025
Victor
Kraken 1 star review on 15th June 2025
WHATSAPP NUMBER (+1 50 54 02 07 14) Help Me Recover My Lost Cryptocurrency From A Scam
Kraken 1 star review on 14th June 2025
This WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me Retrieve My Lost Investment From A Scam
Kraken 1 star review on 24th May 2025
Harrylucy977 At Gmail. Com
Kraken 3 star review on 21st May 2025
Marie
Kraken 1 star review on 20th May 2025
Luckily
Kraken 1 star review on 15th May 2025
Mercy
77
Anonymous
Anonymous  // 01/01/2019
I joined this company in September 2021 investing $15k .I earned constantly and could upgrade to the $25k pack and then to the $50k . After trading and making so much profit, withdrawals suddenly became very difficult. It says on their website that fund withdrawals will take around 3 days. I messaged support but no positive response until August 2023, I recovered my money with the help of a triangulation expert.supreme recovery is the best tech expert you need to help you recover your scammed or lost funds. They can be contact on email πŸ†‚πŸ†„πŸ…ΏπŸ†πŸ…΄πŸ…ΌπŸ…΄πŸ…°πŸ†‚πŸ†‚πŸ…΄πŸ†ƒπŸ†‚πŸ†πŸ…΄πŸ…²πŸ…ΎπŸ†…πŸ…΄πŸ†πŸ†ˆ3815@πŸ…ΆπŸ…ΌπŸ…°πŸ…ΈπŸ…».πŸ…²πŸ…ΎπŸ…Ό
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Posted 9 months ago
I sent $8,000 via wire transfer to Kraken.com on August 2, 2004. The money came in today, Monday, 8/5/2004. I used all of my money to buy bitcoin. After purchasing bitcoin, the transaction was put on hold, and there have been no responses since then. I attempted to communicate with someone in the past five hours, but they did not respond. I contacted both the police and the bank, and they informed me that Kraken had stolen my funds. And it's not the first time kraken done this. And last week, they scammed someone from California of $5,500 dollars. I received permission to purchase bitcoin from them, but it seems that the transaction is currently on hold. I tried to communicate with them, but they didn't respond. And it's not the first time they have done this. Kraken lets their clients deposit money in their kraken account, until they receive the money, the support will answer to all your questions, but after you buy cryptocurrency, and you can't withdraw your cash anymore, nobody will answer anymore to your emails or to chat support. I was informed by the police that Kraken is responsible for this, not scammers or thieves. Kraken is the one who holds the money..
Kraken 1 star review on 5th August 2024
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Posted 10 months ago
In all my life I have never seen someone give me the runaround like did, they made me trust and believe in them then took all my money. Real time scammers. Had to get the professional assistance from Guardclaims. com to track and make sure time and resources were not wasted. I’m highly indebted for their services with no upfront cost
Kraken 1 star review on 25th July 2024 Kraken 1 star review on 25th July 2024
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Posted 10 months ago
A withdrawal of EU 200 has been blocked citing spurious AML concerns. They are not to be trusted and people should be very cautious about using them.
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Posted 10 months ago
I had a very bad experience with this company, I created an account with them and made deposit so I could enjoy they service they provide. Unfortunately, my money vanished and my account was blocked. I sent several complaints to their support team but they were not helpful. FIORDINTEL . NET is a legal entity website address who eventually got me out my money, all other recovery company people posted here also scammed me, but I was able to recover all my money
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Posted 11 months ago
I opened an account, did the verification, connected my account via Plaid and deposited $10000. Later on, on got an email saying they suspected a breach on my account to reset my password as well as reset my email password and enable more security on my account and to reply that I had done these things. I did all that. Then I tried to buy some crypto and they said I was not allowed and to contact support so I did. They replied that they were closing my account but would not say why and they were holding my money for a week before they would release it. Sounds like a fraudulent company getting free loans and stealing money and hiding behind "laws" to get away with it. You have been warned, do not open an account with these scammers. Get help from Lucenteq . net if you are trying to recover your lost funds.
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Posted 11 months ago
I GOT SCAMMED THEY STONE MY MONEY AND ALSO FROZE MY ACCOUNT BUT THANKS TO MRS. Oliviatrader44 (@) gmail com for helping me to recover my lost fund.. WhatsApp: +1 4 2 3 2 4 8 2 1 4 0
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Posted 11 months ago
I Wish i never traded here, Gate.io made me loose all my money, but I'm so glad i was able to recover my money back, please contact Mr Fedrick at michealfedrick13 @ gmail. com if you are facing same issues
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Posted 11 months ago
I used Kraken to convert CHF Swiss Franks to crypto because of it being 4 times less expensive then using other exchanges where I would need to pay my bank fort 1% to change my CHF to Euros or dollars then send the dollars to other exchanges and convert them there into crypto quantity. And out of the blue Kraken just closed my account, won't let me login to check of I still have leftover quantity and also won't let me appeal. Doest give a reason to why the account was closed. Even better still sends automatic marketing emails for me to come back since I haven't logged in for a while.
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Posted 1 year ago
I got my account set up which took way too long. Finally deposited funds into Kraken VIA ACH and the funds hit within 24 hours as expected by Kraken kept them locked up for 5 more days. Ridiculous move btw. So I did a Federal Wire which included my customer ID per their instructions and after my funds not showing up for nearly 24 hours I inquired as to what was wrong with their poorly trained customer service. After nearly 8 more hours they sent me an email stating they were returning my wire to my bank and they were shutting down my account within 72 hours with not reason as to why. LOL seriously? Choose COINBASE or any other crypto site.
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Posted 1 year ago
If you are a victim of a scam there is a chance of getting your money back provided you got evidence of the reported scam. We guarantee you a safe and secure recovery. 100% reliable . Message me via email (dorisashley71 (@) gmail com) for more info Be careful of most of this online investment. WHATSAPP: +1---(404)--721---56--08
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Posted 1 year ago
Appalling customer service! For your own sake please be aware of the terrible experiences other people are having with this company before opening an account or dealing with them. Your money is at risk Got an email from them late on 26Dec saying change your password which i tried to do withing an hour, i couldnt do this as the reset sends a message to my hotmail account which appeared had been hacked (reset this within an hour ) Called the helpline, waiting 30-40 minutes for someone to answer. Got a ticket (11439042) raised and an email confirmation sent. Told my account would be frozen until the security side was resolved. Not had any communication from them on the subject despite the fraudulent nature of the breach and it it now 13 days and counting with no response despite 4 calls to the helpline number and 6 chaser emails. Phone help said they couldnt help, advise, or offer any update on the issue and that i would have to wait for the email response I have thousands of dollars at risk here with zero response from Kraken , appalling customer service at the very minimum people say cryptocurrency is the wildwest but i genuinely thought this company seemed better than the other cowboys but it appears not Be very aware of your risks. Other exchange are available to use beyond Kraken ticket 11439042 still waiting for any kind of response nearly a month later Jan 18
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Posted 1 year ago
No doubt, 2023 has been so bearish for the entire cryptocurrency asset and there is always a room for Market Correction and the leading crypto asset BITCOIN is not left out of this short term Correction. With the Short Term Correction, a lot of investors/traders are confused on what to do, if they are to sell, hold or buy while some investors/traders want the price of the market to go down more than this so they can buy, save and sell when the price goes up. All i can say is that you traders/investors should not worry or follow the price of the market as you can make profit even in the bear market like i have been doing with a trader Mr Dunn . His strategy/signals are meticulous and yields lots of profits. I was able to grow my initials from 0.9 btc to 6 btc in my first month of day trading with him. I will advice investors/traders to look the other way rather than hold because in day trading, you are not affected by the market price. Mr .Dunn can be contacted via whats--app + 1 352 721 6837 or Telgramm @ stevendunn471
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Posted 1 year ago
Even though the amount that I lost was not very huge, 360forensic.com help me recover it. In about 3 months after signing up with them, my recovered amount was transferred to my bank account. Also, the bunch of scammers were brought to justice. Very much satisfied with their service.
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Posted 1 year ago
Total waste of time, I was told withdrawal is instant or will be received next day before i joined, But withdrawal was never approved for 11 weeks. I'm glad β€œairpanellux” could use their tech skills for my refund
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Posted 2 years ago
I strongly advise against using their services as my experience with them was terrible. Despite depositing funds and providing confirmation, they abruptly cancelled my account without any explanation, leaving the funds trapped in the account. Even after receiving letters asking me to withdraw within 24 hours, the withdrawal process was painfully slow. It seemed like the company had no regard for their clients and their needs.However, I was able to recover my lost funds through the help of Phil Damian 15via gma1l^com , who provided exceptional support and assistance in finding the scammers and retrieving my assets without any upfront payment. I am grateful for their outstanding service and recommend Mr. Phil Damian to anyone in need of help recovering funds lost to scams.
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Posted 2 years ago
Ever since I lost so much money in investment through this platform. I've decided to stop doing crypto and now I've found a reputable platform to invest in from my financial analyst. Hightrustllc.com is really a finance broker that helps sort out the best company to invest in and give the best returns timely and swiftly. Thanks to them, I've made a lot of money
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Posted 2 years ago
They are swindlers. I chose one of their investment plans and made a deposit immediately. When it was time to make a withdrawal, I was denied. I contacted their support and they told me to make extra deposit to move me to another plan which will enable me to withdraw my fund. But this was not the agreement at the beginning. When they insisted on not paying back, I had to employ the Service of Stellar-trace. com. The company got back my funds from them. You can reach Stellar-trace via their website ( Stellar-trace. com) or google Stellar-trace if you find yourself in similar situation.
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Posted 3 years ago
Beware of this exchange. Once you put your money in, you cannot get it back. I deposited a huge amount of money on thier platform, and later my money disappeared for no reason. They have the worst customer service and their support is not helpful at all. They kept telling me they were working on it, but the problem remained unresolved. Luckily, with the help of a recovery agency called aramezglobal.com, I was able to get my money back from kraken.
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Posted 3 years ago
Kraken has long been a scam. They died down the exchange in December 2016 yet... . Since 2016, they’ve stolen millions. This scheme is long-standing you might as well want to say bye to your funds or you can get help from @VeritasEtVirtus via TELEGRAM to regain your crypto with no hitch. Use only the decentralized exchanges, Binance for example. They have the biggest volumes and withdraw limit to 2 BTC within 24 hours without verification....
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Posted 4 years ago
Kraken is rated 2.1 based on 252 reviews